Wired Internet problem...keeps dropping out

aivars

New member
Local time
8:14 PM
Messages
5
HI there,

I am currently at a hotel and am using their wired internet connection. Everything has been working fine until this weekend when I find that the connection keeps dropping out...specifically:

1) unable to connect when I plug the network cable into computer on startup...have to plug and remove a couple of times till it connects
2) connection drops out every 5-10 minutes or so....have to either unplug and replug cable or enable/disable my network adapter on my laptop a couple of times for it to start up again
3) the connection problem affects random programs but always internet explorer....I can be on yahoo messanger and msn messanger and even an online game and they won't be affected when the connection drops and internet explorer goes out....however, if I log off any of these programs, then I will have a problem getting back on until I repeat the connection methods listed above. Additionally, some IE pages will continue to function for a while if I click the links in them...just cannot access any new pages...
4) sometimes the connection will drop out but it will show that I am still connected in my taskbar at the bottom of my screen.

The hotel came and said they reset the switch but it didnt help...., everything else on the computer seems to be working fine.....wireless also seems to be working too

Any help/adivice on this will be appreciated :)

Thanks
 

My Computer My Computer

At a glance

Win 7 Home Premium 64 bit
OS
Win 7 Home Premium 64 bit
try if DNS is still working. Do the following in "command prompt"
Code:
[COLOR=red]nslookup[/COLOR]
Standaardserver:  dns.tb.iss.as9143.net
Address:  212.54.40.25
> [COLOR=red]google.nl
[/COLOR]Server:  dns.tb.iss.as9143.net
Address:  212.54.40.25
Niet-bindend antwoord:
Naam:    google.nl
Addresses:  2a00:1450:4007:802::1018
          173.194.67.94
>

Post output
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Hi, sorry..forgot to mention that I tried to do the DNS lookup using ping yahoo.com and ping 209.191.122.70....when the connection went down, the ping yahoo.com did not work....
 

My Computer My Computer

At a glance

Win 7 Home Premium 64 bit
OS
Win 7 Home Premium 64 bit
ping 209.191.122.70
ping yahoo.com

Both do work. But when connection problems?? Which one does work then?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
ping yahoo.com
Pingen naar yahoo.com [209.191.122.70] met 32 bytes aan gegevens:

Does it show address 209.191.122.70 when having problems?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
when connection HAS PROBLEMS:

ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again

when connection is GOOD:

ping yahoo.com [72.30.38.140] with 32 bytes of data

thanks for your replies :)
 

My Computer My Computer

At a glance

Win 7 Home Premium 64 bit
OS
Win 7 Home Premium 64 bit
ping 72.30.38.140 does work when having connection problems?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
no, ping 72.30.38.140 is reply when I type ping yahoo.com when connection is good.

when I type ping yahoo.com when connection is bad it does not work...no address comes up
 

My Computer My Computer

At a glance

Win 7 Home Premium 64 bit
OS
Win 7 Home Premium 64 bit
no, ping 72.30.38.140 is reply when I type ping yahoo.com when connection is good.

when I type ping yahoo.com when connection is bad it does not work...no address comes up
so ping 72.30.38.140 doesn't work as connection is bad? Sorry don't understand
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
tracert 72.30.38.140

when having connection problems. Post output
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
when connecton is good, I type ping yahoo.com and answer is: ping yahoo.com [72.30.38.140] with 32 bytes of data

when connection is good, I type ping 209.191.122.70 and answer is: Pinging 209.121.122.70 with 32 bytes of data

when connection is bad, I type ping yahoo.com and answer is: "Ping request could not find host yahoo.com. Please check the name and try again"

when connection is bad, I type ping 209.191.122.70 and answer is: Pinging 209.121.122.70 with 32 bytes of data
 

My Computer My Computer

At a glance

Win 7 Home Premium 64 bit
OS
Win 7 Home Premium 64 bit
when connection is bad, I type ping 209.191.122.70 and answer is: Pinging 209.121.122.70 with 32 bytes of data

=>and the ping output does succeed succesfully I assume?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Code:
nslookup yahoo.com
What is the output when having bad connection. Post all the output!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
when connecton is good, I type ping yahoo.com and answer is: ping yahoo.com [72.30.38.140] with 32 bytes of data

when connection is good, I type ping 209.191.122.70 and answer is: Pinging 209.121.122.70 with 32 bytes of data

when connection is bad, I type ping yahoo.com and answer is: "Ping request could not find host yahoo.com. Please check the name and try again"

when connection is bad, I type ping 209.191.122.70 and answer is: Pinging 209.121.122.70 with 32 bytes of data

If you can post a screen shot of the ipconfig/all from this machine it would be helpful. :)
 

My Computer My Computer

At a glance

Windows 7 Ult, Windows 8.1 Pro,Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHzG.Skill PC2 9600 1200Mhz 5 5 5 15 2TGTX480
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Ult, Windows 8.1 Pro,
CPU
Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz
Motherboard
Evga 780i FTW
Memory
G.Skill PC2 9600 1200Mhz 5 5 5 15 2T
Graphics Card(s)
GTX480
Sound Card
Asus Xonar D2
Monitor(s) Displays
HannsG
Screen Resolution
1680X1050
Hard Drives
GSkill Phoenix Pro 120GB SSD
PSU
ThermalTake Toughpower 1000Watt modular
Case
ThermalTake XaserV
Cooling
Xigmatek S1283
Keyboard
Logitech G15
Mouse
Logitech G9
Internet Speed
T1
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