Wireless Connection issue

[JRBinder]

When I first got my laptop about a week ago I was able to connect to wireless networks. However now I cannot. My computer doesn't even recognize that the wireless network exists. I suspect it was some kind of update windows released because the day that I updated my computer my wireless stopped working. I have allready updated the drivers for my network adapter which is an Atheros AR928X Wireless Network Adapter. Does anyone have any suggestions?

 

[whs]

Did you try "Troubleshoot Problems" on the bottom of the Network and Sharing Center.

 

[JRBinder]

Yes I have multiple times. First it asks me to try turning on the switch for my computers wireless. Well it's always been on. Then it basically says it doesn't know what my issue is and it tells me to look it up online. After i'm done it says the problem is wireless capabilities is turned off but I'm positive the switch is on.

 

[whs]

Hmm, I hate to say that, but your WiFi may be dead (but I am just guessing). That happened on one of my HP laptops. If you know someone who has a WiFi dongle, try that.

 

[zigzag3143]

When I first got my laptop about a week ago I was able to connect to wireless networks. However now I cannot. My computer doesn't even recognize that the wireless network exists. I suspect it was some kind of update windows released because the day that I updated my computer my wireless stopped working. I have allready updated the drivers for my network adapter which is an Atheros AR928X Wireless Network Adapter. Does anyone have any suggestions?

did you update drivers after the windows update?

go to search type device manager>go to network tab. is your wifi there ? does it have a yellow triangle over it? are there any more "unknown" devices with yellow on them.?

let us know if you need help

KEn J+

 

[JRBinder]

I've allread updated my drivers but i'll do it again just in case. I went specifically where you told me to go and I found my wireless adaptor which is a Atheros AR928X Wireless Network Adapter (whose drivers are up to date) and a Realtek PCIe GBE Family Controller which i'm sure what it is but it's drivers are up to date as well. Neither of them have a yellow triangle near them.

 

[pebbly]

or you could ,if you had a driver update,try rolling back the driver

 

[JRBinder]

I tried rolling back the driver and still no dice.

 

[pebbly]

if its a brand new laptop, return it under warranty it maybe the card as whs stated is dead. i know a lot of people have had trouble with the Atheros cards

 

[JRBinder]

So you think it worked for a couple of days or so and then just died? I guess I'll try that as a last resort.

 

[pebbly]

as a last resort you could try a system restore to the last time you had the net working correctly

 

[TaraSWinTeam]

Check to make sure your router is compatible with Windows 7: http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx. If it is, update your drivers: Update a driver for hardware that isn't working properly.

Cheers,
Tara
Windows Outreach Team

 

[JRBinder]

I didn't see my router in there. I have a 2Wire 2700HG-B in case anyone knows if it's compatible or not.

 

[whs]

I didn't see my router in there. I have a 2Wire 2700HG-B in case anyone knows if it's compatible or not.

But didn't you say that it worked for a few days - so the router must have worked. Or did you not use that router then?

 

[JRBinder]

I didn't really think about that. I was at another persons house using there wireless router. I guess i'll go try that one again and if it works then i'll know it's my router.

 

[whs]

I didn't really think about that. I was at another persons house using there wireless router. I guess i'll go try that one again and if it works then i'll know it's my router.

Good idea. But it may also be the router setup. So don't immediately give up on the router. Run the wizard again (with the router tethered).

 

[JRBinder]

Ok i went to the router that I originally used and that ones not working for my computer either.

 

[JRBinder]

Whenever i run troubleshooting the computer allways tells me that my wireless capability is turned off. Does this mean that I have some firewall blocking it or does it mean that my network adapter is dead?

 

[whs]

That is not good news. Can you borrow a WiFi dongle from someone?

 

[JRBinder]

What is a wifi dongle? I don't think I know anyone who has one of those anyways but if you explain it I might be able to get one.