Wireless Keyboard & Wireless Mouse......

[NorPlan]

I had been having issues with Dell desktop computer and had asked for advice on this Forum in the past..I ended up taking the Tower back where I had bought..The Ram was cleaned and a tune up was done if you will..Now with the unit home I've hooked the wireless mouse and it responds as it should...My problem now is with the Wireless Keyboard, I've put in fresh batteries and tried a different USB wireless port...To no avail W/Keyboard does not respond...Any ideas what could be wrong or what I could safely do to correct this issue ?? Unfortunately the only Keyboard I have is Wireless... Thanks

 

[computergeekguy]

well assuming that your keyboard has been working fine before i would ask if it is the kind that installs drivers from usb or from disk. Surprisingly i have had both.

Please go to device manager. (Get there by right clicking on computer then clicking manage and than clicking device manager tab in left window.) On right window it will say Keyboards. Please expand that and tell me what it says.

Thanks

Edit: Could you tell me what kind of keyboard you have? Model?

 

[whs]

First port of call would be the manufacturer's website and get a driver for the keyboard.