WLM is showing that we dont have contacts but we really do

[CWM880]

HI All,

I added my mother's contacts to her address book

but when you make a new email and you hit TO:

this is what we see................

http://i16.photobucket.com/albums/b10/cmarlow/Websites%20I%20am%20on/Forums/Windows%20Seven%20Forums/NOContactsshowingup.png

yet she can click on address book and boom they're there so why arnt they showing up in the TO: Menu

Btw, if this group has a newsgroup please provide the details it would save me alot of time!!!


Thanks,
Christopher

 

[roncerr]

...I added my mother's contacts to her address book...

Just to make sure we are talking about the right address book: Windows Live Mail has an icon called "contacts" (not called address book). Windows 7 (Explorer View) also has a "contacts" folder under <username>/Contacts, however that contacts folder is not used by WLM. So the only contacts list that works with WLM is the one you access within WLM. If it's empty you need to import contacts into it from whatever list your contacts are in currently. But first you need to decide whether you want Microsoft to keep an updated contacts list on their server at the website "contacts.live.com". That's because WLM actually can use one of two contact lists: your "signed-in" contacts list and your "not signed-in" contact list. You will see one or the other depending upon wherther or not you "sign-in" to WLM.

 

[CWM880]

Just to make sure we are talking about the right address book: Windows Live Mail has an icon called "contacts" (not called address book). Windows 7 (Explorer View) also has a "contacts" folder under <username>/Contacts, however that contacts folder is not used by WLM. So the only contacts list that works with WLM is the one you access within WLM. If it's empty you need to import contacts into it from whatever list your contacts are in currently. But first you need to decide whether you want Microsoft to keep an updated contacts list on their server at the website "contacts.live.com". That's because WLM actually can use one of two contact lists: your "signed-in" contacts list and your "not signed-in" contact list. You will see one or the other depending upon wherther or not you "sign-in" to WLM.
1 Hour Ago 07:20 PM



Ron,
I put them in Contacts... I imported them in... and then went to test out her email and when I hit TO I got that msg....... But click on Contacts at the bottom they're there I dont get it?

-- Christopher

 

[roncerr]

I put them in Contacts... I imported them in... and then went to test out her email and when I hit TO I got that msg....... But click on Contacts at the bottom they're there I dont get it?

Try editing one of the contacts and make sure the field called "Personal email" is filled in with an address of the correct format [email protected].