Solved Wlmail won't end system boots wrong

[markenass]

Windows live mail won't run sometimes. A pop up window comes up saying one item completed one sending. In the taxk manager I see a Wlmail and kill the process, then I can open the mail tool.
Also when the system goes to sleep overnight it doesn't start correctly. I get promted to start normally, safe mode, etc. It then goes to a page that tries to identify the problem fo 25 minutes, but never finds one.

Any ideas?

Thanks,
Mark

 

[Slartybart]

What version of WLM are you running?

 

[markenass]

Version 2012 (Build 16.4.3503.0728)

 

[Slartybart]

Thanks.

Try repairing Windows Essentials (WE)

go to control panel - programs and features
double click on WE and follow the instructions to repair it.

Interesting - I just tried this and while my WEmail seems to be working fine, the installer claims there is a problem.
There is no "repair in place" option available.
It tells me to uninstall and reinstall from explore.live.com\windows-live-essentials

That was going to be my next suggestion for you anyway, so if you get the same msg
- go ahead and uninstall \ re-install.

I'm going to go ahead and do it as well.

 

[markenass]

I tried the repair already, it worked for a few hours then same old peoblem.
I have unistaled twice. 1st time installed with Mail tool only 2nd time with all of windows essentials, still same problem.
More info - the PC is about 10 months old and has worked fine until a month ago. I opened Wmail and there were no Emails, like I had never used it. The contacts were there but all of the old folders were gone. I found the old Emails in their directories and imported them. That was the very 1st problem. Now I have the one stated.

 

[Slartybart]

Ok, my situation was different - same version was reinstalled when I went through the exercise.

Now back to the issue you're seeing.
Were the folders you found in the default location or a different location?
default location = %userprofile%\AppData\Local\Microsoft\Windows Live Mail

It sounds as though the contents of WEmail folder were corrupted in some manner. The contacts persisted because they live in the Windows Live folder, not the Windows Live Mail folder.

I'm guessing that the sub-folders for WEmail were inadvertently moved. I've done this on lots of files at various times with drag and drop - I mean to move something and end up moving more than I intended.

Do the folders you imported from still exist?
.

 

[markenass]

Not sure exactlly where I imported them from. If I remember correctly they were in 2 different places.
C:\Users\Mark\\AppData\Local\Microsoft\Windows Live Mail\POP3.fronti.263 and/or
C:\Users\Mark\\AppData\Local\Microsoft\Windows Live Mail\POP3.fronti.483
These folders still exist.
I do not do anything in the C:\Users..... directories, I am not that sufisticated of a user. I just was looking for my old Emails as I didn't want to lose the info.

 

[Slartybart]

Yeah, I wasn't saying that's what happened...I was just typing out loud.

Those file names look odd for WEmail - they usually begin with the account name and contain part of the login. Your look more like server names.

Oh well, that's not important.

Before you go any further - export your mail to a safe location
click on the menu icon (next to Home" .... Folders.... View...)
and select export email, tehn select email messages
Export format: Windows Live Mail
- it will ask for a folder location. Suggestion - create a new folder in your Documents folder
give it a meaningful name such as ExportMail or MailExport
make sure that the All messages radio button is ticked
and clicked next


Do the same for Accounts - you have to export them one by one.

might as well back up your contacts too - clcik on the contacts icon
click on Home, then export
choose comma separated values(CSV)
give it a name (mycontacts) and a location
now you have to mark each field that you want to export - some are already checked. I haven't found a way to select all fields.
hit next or finish

So now you should have export copies of messages, accounts, and contacts.
Note: exporting contacts does not retain group information

Let me think on the next step to take.
.

 

[Slartybart]

Ok, let's see what the system file checker thinks needs repairing

open an elevated command prompt (right click to run as administrator)
type the following and hit enter (it might take more than 15 minutes, depending on what needs repairing)

SFC /scannow

if no problems were found, we can go on to the next thing.
if it finds and fixes errors, reboot your machine and run it again

Let me know when that completes - thanks.

 

[markenass]

Sorry I was gone for a while.
I ran the scan and it didn't find anything.
While I was backing up the Wmail folders I noticed I had 2 accounts that were identical. I deleted them both and added one back. The Wmail tool appears to be working properly now. But I still have the issue with windows not wanting to boot properly. I think it is only happening when it goes into hibernation, not after a shutdown or sleep mode.

 

[Slartybart]

Ok Mark - great detective work.

Could you mark this thread "as solved" at the top of the thread?

Open a new thread describing your hibernation issue.
Thanks!