Solved won't update

[drmax]

So, it's a fairly fresh windows 7 install. Go to update and says has 3 important update. It apparently downloaded the files. I look later and says installing update. Well it just hangs there, for days. I run avast, and have not tried malware bites. Any thoughts?

 

[torchwood]

For the moment uninstall Avast.
USE SAFE MODE
Avast Uninstall Utility | Download aswClear for Avast Removal

try updating
please run ths tool, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[drmax]

I'll look at it this weekend sometime. Thx

 

[drmax]

I removed avast in safe mode. Restarted PC. Went to windows update. Says "preparing to install" (which there are 3 important updates) That will just keep saying that. Here is the c/p you asked for...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-YCF27-9C4PX-C6BBY
Windows Product Key Hash: MBSMYR+mqFLWVuLbMLHFotzgvjw=
Windows Product ID: 00359-OEM-8703361-07143
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B008D44D-0204-4DA5-BCDF-FA12F948C500}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170512-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B008D44D-0204-4DA5-BCDF-FA12F948C500}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C6BBY</PKey><PID>00359-OEM-8703361-07143</PID><PIDType>3</PIDType><SID>S-1-5-21-640893026-2520121053-1175040917</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0605</Version><SMBIOSVersion major="2" minor="6"/><Date>20110613000000.000000+000</Date></BIOS><HWID>66F93907018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-607143-02-1033-7600.0000-0172016
Installation ID: 010564247222148120364224320824002750535185817463138884
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: C6BBY
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/5/2017 8:23:41 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:7:2017 19:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIABgABAAEAAAACAAAAAwABAAEAln0wx8CuZqxkx8hzIuBu1u77dMQcujhpYj0+k4rL4kcynwBq

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG A M I GMCH945.
SSDT AMD POWERNOW
SSDT AMD POWERNOW

 

[drmax]

Also I currently have to antivirus protection. I'll let this run a couple hrs to see if it actually installs the updates. I am not using this pc to surf the web

 

[torchwood]

Hi Drmax,

Nothing stopping updates there.

looks like you installed W7 jan 2016, (not with SP1)
MSE should have kicked in so you should be protected.

See this thread, look at post #2 Thrashzone follow the instructions there
Windows Update will not update and I've tried multiple fixes Solved - Windows 7 Help Forums

Roy

 

[drmax]

Will look in the morning. Thank you!

 

[drmax]

I followed your link. I removed avast and installed MSE and will leave this as is. I think I had uninstalled it previously for avast. Ok, so I got it working. Unsure what did it. I put the updates in manual and it took. I then put it back in auto. KB3020369 was already there, but in step 5 KB3172605 is not and when I attempt to install says my machine is not compatible. Unsure if I need this or not. Let me know. Believe I'm good for now. Thank you