Word 2010 not responding

[Skubastew]

Hello I have Windows 7 64bit. I use google chrome as my browser. I just got Office 2010 and downloaded it off Microsoft's website. Now when I download and try to open a word document from my professor it does this, Windows is not responding, windows is checking for solutions, and then shut down. I then haft to open it in safe mode enable editing and then I can work with it.

I tried changing the trust center options and it saves my changes to the trust center when I open word from my computer, but when I open it from a website it does not save it. thanks for any help

 

[Darryl Licht]

Since you said you just purchased and downloaded it from MS... and this is a very bizarre behavior... I'd call MS tech support.

If you really want to try fixing yourself... first completely uninstall office 2010 and any previous versions of office. Then reboot system... turn off any antivirus/antimalware apps. Try to reinstall

 

[Skubastew]

what would be the best way to contact support? (I already tried reinstalling)

 

[Darryl Licht]

https://support.microsoft.com/oas/default.aspx?gprid=13615&st=1&wfxredirect=1&sd=gn