Hi,
Word 2010 (Professional Plus 2010) was working fine without any issues until yesterday when all of a sudden it stopped launching. I hadn't even restarted or just turned on the computer. Right in the middle of a login session Word 2010 started this weird behavior. I did a repair and a complete re-install also but to no avail. All other office applications seem to be working fine.
Here's a list of what I've noticed of the problem.
1. If I double-click on a word document, nothing happens. When I check the task manager there is an instance of WINWORD.exe consuming about 2000K of memory. This is true for both doc & docx files. This doesn't always happen. It's kind of inconsistent. It does launch about 5% of the time I'd say. I've check the default associations and both doc and docx are set to launch with Word 2010.
2. If I right-click on a document and choose Open With--> 2010, same problem as above. If I right-click, choose Open With, and then do a Choose default program and pick Word 2010, the program launches. Again this is not totally consistent. The program launches about 90% of the time. 10% of the cases the WINWORD.exe with 2000K memory occurs and there is no launch.
3. Word will not launch even with the Run command winword.exe. Same issue as symptom 1 above.
4. Word will not launch even if I navigate through Start Menu and go to the Office folder.
5. Word always opens if I launch it in Safe mode through the Run Command - "winword.exe /safe". Interestingly, if I put a backslash instead of a forward, "winword.exe \safe" Word launches (most of the time), but with an error message saying that no safe.doc file was found. (Obviously since I haven't created any such file)
6. Once I manage to get Word open, then the File-->Open always works to open documents.
This is what I've noticed so far. Will update if I find anything else.
Thanks for any help.
Word 2010 (Professional Plus 2010) was working fine without any issues until yesterday when all of a sudden it stopped launching. I hadn't even restarted or just turned on the computer. Right in the middle of a login session Word 2010 started this weird behavior. I did a repair and a complete re-install also but to no avail. All other office applications seem to be working fine.
Here's a list of what I've noticed of the problem.
1. If I double-click on a word document, nothing happens. When I check the task manager there is an instance of WINWORD.exe consuming about 2000K of memory. This is true for both doc & docx files. This doesn't always happen. It's kind of inconsistent. It does launch about 5% of the time I'd say. I've check the default associations and both doc and docx are set to launch with Word 2010.
2. If I right-click on a document and choose Open With--> 2010, same problem as above. If I right-click, choose Open With, and then do a Choose default program and pick Word 2010, the program launches. Again this is not totally consistent. The program launches about 90% of the time. 10% of the cases the WINWORD.exe with 2000K memory occurs and there is no launch.
3. Word will not launch even with the Run command winword.exe. Same issue as symptom 1 above.
4. Word will not launch even if I navigate through Start Menu and go to the Office folder.
5. Word always opens if I launch it in Safe mode through the Run Command - "winword.exe /safe". Interestingly, if I put a backslash instead of a forward, "winword.exe \safe" Word launches (most of the time), but with an error message saying that no safe.doc file was found. (Obviously since I haven't created any such file)
6. Once I manage to get Word open, then the File-->Open always works to open documents.
This is what I've noticed so far. Will update if I find anything else.
Thanks for any help.
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Lenovo ThinkCentre
- OS
- Windows 7 Professional 32bit
- CPU
- INtel(R)Core(TM)2 Duo
- Memory
- 4GB Ram
- Antivirus
- Microsoft Security Essentials
- Browser
- Mozilla Firefox 16