Word Hyperlink kills connection to certian website

Hi yes I saw the office thread,
Very interesting,
Any chance this machine added the site to it's safe sites zone ?
Internet options/ Security/ Safe sites icon/ Sites button/ Remove it if it's listed.
Add the site if it's not listed because you've tested on other machines,

Unfortunately I have office 2007 and can't test the issue :(
Never ran into any issues with links opening via doc... files,
If I did it was because I uninstalled Chrome and the file type protocols got corrupted In the Uninstall,
Might try this to reset all file type associations ?
http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html

I did notice that the site is showing the comp-view icon on the top right of the url bar,
You might try to clearing the comp-view list Microsoft downloads automatically and uncheck that option,
When ie is open use Alt+TB uncheck use Microsoft comp-view lists,
Which might be a common link between different machines and how ie operates ?
Delete the browser history to remove all comp-view lists downloaded automatically,

I did see this on validating the html,
[Invalid] Markup Validation of http://www.sandrawalston.com/ - W3C Markup Validator
I don't know if that is effecting or causing the issue but I just tripped over it ;)

Also I didn't notice which version of ie is being used,
I'm still on ie10,
Cheers.
 

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The problem is with IE 9, 10 and 11, Firefox and Chrome. You can go to the site all day long if you type it into the address bar of the browser, however if you try using the hyperlink within Word it brings up "the page can't be displayed: in IE and "The connection to the Web Page was reset during download" in Firefox. Don't remember the Chrome error as I don't us it. Once you get the error typing the address into any browser gets the same error for approx. 15 to 30 min and then you can type it into the browser again and it works.

The new machine I built was running Win 7 64bit and using Office 2010, same as the customers. Had the same issue with it here at the shop. Delivered it to customer yesterday and tried the same test. Worked like it was suppose to. Hyperlink in word open the site with no problems.

Have replicated the issue at several site in the area on same computers. Worked in some locations and not in others.
 

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very odd,
Something weird in Office 2010 or a third party utility common on these machines,

Off the top of my head,
Right click the office program with the issue and click on properties,
Replace what ever existing shortcuts used to open the office programs,
Compatibility section,
Check the box to run this program as an administrator if you haven't already that is ?
Cheers.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
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Built-in Realtek
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1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
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EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
Thrash,

No effect. What's really strange to me is any other hyperlink within Word and Excel works just fine. It's just this one site. And only at certain locations. It has been suggested it could be one of the relay routers within the trace.

I'm at a lose.
 

My Computer My Computer

Computer type
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OS
Windows 7 Pro 64bit

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
Thanks Thrash,

I posted to the TechNet site last week when I first posted here. Nothing yet.

Thanks for your help.
 
Last edited:

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I'm certainly not a web designer,
But these entries are a little weird but most likely normal for who designed the site,


Possibly UserNameIssue's will stop lurking and post something interesting :D
Code: 
<!DOCTYPE html>
<html lang="en-US" xmlns:fb="[URL]http://ogp.me/ns/fb[/URL]#" xmlns:addthis="[URL]http://www.addthis.com/help/api-spec[/URL]" >
<head>
<meta charset="UTF-8" />
<title>Courageous leadership in business and women in leadership by Sandra Ford Walston</title>
<!-- Created by Artisteer v4.1.0.59861 -->
<meta name="viewport" content="initial-scale = 1.0, maximum-scale = 1.0, user-scalable = no, width = device-width">
<!--[if lt IE 9]><script src="[URL]https://html5shiv.googlecode.com/svn/trunk/html5.js"></script><![endif]-->[/URL]
 

My Computer My Computer

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Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
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Trident-z 3200C14 2nd Trident-z 3600C16
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EVGA 1080ti ftw3 2nd Titan Xp both water blocked
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1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
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EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
I subscribed to this thread shortly after you made it. I did not reply right away because it would take me a while to look into things. That turned into many hours of testing with Process Monitor and Wireshark. Unfortunately, that resulted in more questions and no answers.


To recap certain points:
Put 2 hyperlinks into one* OFFICE 2010 WORD document.
One hyperlink works as expected.
One hyperlink** fails (but only on some networks).
Users can always "surf" to the URL via a browser.

* it is two links in one doc - right?
** http://www.sandrawalston.com/

If the info above is correct, then (as stated elsewhere)...
...the difference seems to be in the network
......not the computer
......not the OFFICE installation
......not in the default browser.

I'm not an expert in the use of Wireshark. I cannot say if Wireshark might be able to show the problem by comparing data gathered from a working network and a failing network.


The link cited above works for me from inside an OFFICE 2010 WORD document. This was tested on three computers using two different ISPs.

I could be wrong...
...but years of observing various tools leads me to believe the following process should happen:
Clicking on a link within a WORD doc should pass the URL to the OS.
The OS should pass the URL to the default browser.
That browser should ask the DNS cache service to resolve the address.
The DNS cache service should return the IP info to the browser.
The browser should visit the website.

Disabling the DNS cache service forces apps to communicate directly with the DNS server on the network or internet.

That said, I was surprised to see a network connection between WORD and the domain being tested. DNS queries worked as described above, but WORD always made a connection to the domain in question.


You might want to use Process Monitor on a computer/network combo that fails.

DNS cache service DISABLED:
Notice WORD's connection to OpenDNS.
DNS-OFF.png

DNS cache service ENABLED:
DNS-ON1.png
DNS-ON2.png


This post shows some info on using Process Monitor. You only need the network filter/button depressed/selected. See the first screenshot in that post. The buttons are highlighted on the right side of that image.
 

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Yes your info is correct. One link works one doesn't. I'll give the processmonitor a shot and she what happens. I'll keep you informed
 

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And now to toss in a bump. I have loaded MS Works and tried the same issue. Everything works fine. Click on the hyperlink and it goes to the site with no problems.
 

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dlc41 said:
And now to toss in a bump. I have loaded MS Works and tried the same issue. Everything works fine. Click on the hyperlink and it goes to the site with no problems.
Click to expand...
I had tested with WordPad too...
...saving the doc as an Open Office "docx" file.

It worked just fine.

Just out of curiosity...
...go to a computer where WORD fails to open the link
...open WordPad
...open the same document.
(the doc that was created using WORD 2010)

Then try the reverse...
...create a new doc using WordPad
...paste in the links of interest
...save it using the Open Office "docx" file format
...see if WORD 2010 can get you to the linlk.


OO.png
 

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Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
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i7
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8GB
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Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
Username,

Didn't make a difference.
 

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Here's what I got from MS TechNet and it actually make sense.

So, I've tried a few things by now. The fixit tool liked to above will open a new tab in whatever browser I choose to be default but in nearly all cases the page does not load when your url is clicked in a Word 2010 document.

From what I've read about how Word works, the program connects to the server and caches the data/elements received before opening the browser. If it has a problem doing this - for example it receives one or more 404's - then nothing happens.

You can see a 404 in the capture below and from what I've read, if the page author fixes this problem then your problem will also be fixed. The problem also disappears when Fiddler is running. Since Fiddler acts as a proxy server, there is a slim chance another solution would be to use a proxy.
465197
 

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The page was always slow to load for me - very slow.
Maybe a browser waits longer before giving up.
Maybe WORD gives up too quickly.
Perhaps certain networks impact the timing of the wait that WORD was seeing.

Still a bit of a mystery why WORD connects to the server at all.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
It loads slow here too. According to her she has 21 or 22 plugins that load.
 

My Computer My Computer

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Windows 7 Pro 64bit
UPDATE: I did do a clean install of Office 2010 on anther machine. Without applying any updates everything worked the way it should. After applying the updates got the error. Should of done a couple at a time but didn't. Going to try again to see if I can narrow it down as to what update caused the problem.
 

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Guys, thanks for all your input. I have given up on this one. Everything points to the website itself and not Windows or Office. Customer is convinced otherwise but working with web designer. I'll let you know what happens.
 

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INTEL Core i5-750 Quad-Core 3.37GHz
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Avast
Browser
Vivaldi
Yep the website is in need of much update maintenance,
In post # 8 I posted the odd website header which I believe might be interpreted as a redirect,
On the top two lines it lists,
html lang="en-US" xmlns:fb="http://ogp.me/ns/fb#" xmlns:addthis="http://www.addthis.com/help/api-spec" >
<head>
Are we surprised one is a Facebook listing ;) and the other addthis.com ;)

These are very weird to be in the header this is the second thing that gets loaded after the url which shows on the invalid markup from 3w.org in post 2 & now post 19 by A.Guy ;)

According to the screen shot you showed it flagged the Facebook plugin the most which is insecure,
There's no real reason to have that many Share listings and if only one is horribly out of date I suppose the site owner is lucky :D
Youtube plugin is also expired ;)
Cheers.
http://social.technet.microsoft.com...-a-hyperlink-not-work?forum=ieitprocurrentver
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
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