Working on friend's computer bsod while in msword

Roanan

New member
Local time
12:48 PM
Messages
2
I am working on a friends computer, and they are saying it BSODs during MSword. I "assume" this may be the problem, but before i tamper with it I was hoping someone could "decode" this event for me;

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: e1
BCP1: FFFFF8000397DAD0
BCP2: 0000000000000002
BCP3: FFFFFA8005ACC8D0
BCP4: FFFFFA8005ACC8D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 5110
OS
Windows 7 Home Premium 64 bit
Antivirus
McAfee
Browser
Firefox
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My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 5110
OS
Windows 7 Home Premium 64 bit
Antivirus
McAfee
Browser
Firefox

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
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