WUpdates fail, error code 80073712

S

shetektn

New member
Local time
4:30 AM
Messages
5
Windows Updates fail with error code 80073712. Have deleted Software Distribution, stopped and restarted the Windows Update service, SUR tool installed and ran, SFC /scannow reports no integrity violations. CBS log file attached for DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth
Error: 87
The restorehealth option is not recognized in this context.
For mor information, refer to the help.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
Windows 7 Pro SP1 64 bit
CPU
Intel i5-3470 @ 3.20GHz 3.20 GHz
Memory
8 GB
Hard Drives
250 GB WD2500AAKX-08ERMA0
Antivirus
Avast Endpoint Protection Suite for Education
Browser
IE 10.0.9200.17054, Chrome 37.0.2062.124 m
CheckSUR found the followingproblems...
Code: 
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-w..lient-ui.deployment_31bf3856ad364e35_7.6.7600.320_none_2bc45c3e65319d38.manifest
 winsxs\manifests\amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.320_en-us_9480e83e143a2b9d.manifest
 winsxs\manifests\amd64_microsoft-windows-w..ent-core.deployment_31bf3856ad364e35_7.6.7600.320_none_af4247f6d9404079.manifest
 winsxs\manifests\amd64_microsoft-windows-w..-activex.deployment_31bf3856ad364e35_7.6.7600.320_none_3bdffcf0c6c9baea.manifest
 winsxs\manifests\amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.320_en-us_f472bced9fa3f21b.manifest
 winsxs\manifests\amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.320_en-us_743e1b456f9dad72.manifest
 winsxs\manifests\amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.320_en-us_7f238fa6bfd1b97a.manifest
 winsxs\manifests\amd64_microsoft-windows-w..date-adm.deployment_31bf3856ad364e35_7.6.7600.320_none_2c005c4c3b15478b.manifest
 winsxs\manifests\amd64_microsoft-windows-w..ient-aux.deployment_31bf3856ad364e35_7.6.7600.320_none_0999a9f081cc9852.manifest
 winsxs\manifests\wow64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.320_none_c65c31ce99b0eafe.manifest
 winsxs\manifests\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7600.320_none_53a370daf19412b1.manifest
 winsxs\manifests\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000.manifest
 winsxs\manifests\amd64_microsoft-windows-w..pdate-adm.resources_31bf3856ad364e35_7.6.7600.320_en-us_8521eb3f6ab8462d.manifest
 winsxs\manifests\amd64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7600.320_none_661247bd0b075aff.manifest
 winsxs\manifests\wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.320_en-us_dfecc4b83531fac7.manifest
 winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_en-us_3cc2c1c213d77748.manifest
 winsxs\manifests\wow64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7600.320_none_7066f20f3f681cfa.manifest
 winsxs\manifests\amd64_microsoft-windows-windowsupdate-adm_31bf3856ad364e35_7.6.7600.320_none_92880415bab4fe68.manifest
 winsxs\manifests\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.320_en-us_d5981a6600d138cc.manifest
 winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.320_none_bc07877c65502903.manifest
 winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7.manifest
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

I'll post a fix protocol tomorrow.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - sttaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder sttaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
This is a work machine. Will be applying your suggestions and posting update after the weekend. Thank you, thank you!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
Windows 7 Pro SP1 64 bit
CPU
Intel i5-3470 @ 3.20GHz 3.20 GHz
Memory
8 GB
Hard Drives
250 GB WD2500AAKX-08ERMA0
Antivirus
Avast Endpoint Protection Suite for Education
Browser
IE 10.0.9200.17054, Chrome 37.0.2062.124 m
I have copied the contents and ran DISM.exe /Online /Cleanup-image /Scanhealth

The Checksur and Checksur.persist files are attached. They are named Checksur2.zip and Checksur2.persist.zip

Interestingly enough, the same lines appear in the CheckSur file as before.
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
Windows 7 Pro SP1 64 bit
CPU
Intel i5-3470 @ 3.20GHz 3.20 GHz
Memory
8 GB
Hard Drives
250 GB WD2500AAKX-08ERMA0
Antivirus
Avast Endpoint Protection Suite for Education
Browser
IE 10.0.9200.17054, Chrome 37.0.2062.124 m
WTH did you run DISM for?
Please read the instructions.
ChecSUR is NOT DISM.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
CheckSUR ran. Files attached.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
Windows 7 Pro SP1 64 bit
CPU
Intel i5-3470 @ 3.20GHz 3.20 GHz
Memory
8 GB
Hard Drives
250 GB WD2500AAKX-08ERMA0
Antivirus
Avast Endpoint Protection Suite for Education
Browser
IE 10.0.9200.17054, Chrome 37.0.2062.124 m
The CheckSUR summary looks like this...
Code: 
Summary:
Seconds executed: 640
 Found 53 errors
 Fixed 35 errors
  CSI Manifest Missing Total count: 21
  Fixed: CSI Manifest Missing.  Total count: 21
  CSI Payload File Missing Total count: 20
  Fixed: CSI Payload File Missing.  Total count: 2
  CSI Store Directory Missing Total count: 12
  Fixed: CSI Store Directory Missing.  Total count: 12

There are still 18 Payload file errors - but we need to get a new SFC /SCANNOW result first, as these errors will significantly affect that.

Please run SFC /SCANNOW again and post the new CBS.log file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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