"www.microsoft.com not responding" Error

[aznpal]

I don't know if this is a common internet issue or not, but I'd like to know how I would be able to fix this.

I'm going to provide very thorough details.

For a couple months, I've been experiencing this "www.microsoft.com not responding" error. It occurs every Sunday. I have an excellent connection, I am able go on Google and Twitter, but not Facebook, YouTube, or any other website. I am also able to search for websites and images on Google, but I cannot view them directly. On Steam, I cannot connect to the Community nor can I view the Store, but I can still chat with friends. Not only do I have this issue on my laptop, but I am also unable to surf the Xbox LIVE Marketplace, the internet on my Motorola Cliq, nor can I use the web browser on my Playstation Portable. Now, my mother had tweaked some settings on the router, allowing me to stay up to 11 PM (I'm only 16 years old, I still have to listen to parents). After that, the error occurs every day of the week.

The error message on my computer is this: "Your computer seems to be correctly configured, but the device or resource {www.microsoft.com} is not responding."

Please, I would highly appreciate any help from anybody.

 

[Petey7]

I recommend checking to see if the website in question is even accessable at the time you are trying to connect to it. You can do this easily be using Down For Everyone Or Just Me -> Check if your website is down or up?

If the site is up and running open notepad and copy and past the following into it.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save the file as Flush.bat to your desktop. Right click the bat file and select Run as Administrator. That will reset some of your connection settings, hopefully solving the issue.

 

[aznpal]

I recommend checking to see if the website in question is even accessable at the time you are trying to connect to it. You can do this easily be using Down For Everyone Or Just Me -> Check if your website is down or up?

If the site is up and running open notepad and copy and past the following into it.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save the file as Flush.bat to your desktop. Right click the bat file and select Run as Administrator. That will reset some of your connection settings, hopefully solving the issue.

I have just recently tried your method, Petey7. It did not resolve my issue, unfortunately. Is there a different method I could use, or would I have to reset my laptop back to its factory settings from start?

 

[Petey7]

Resetting the computer back to factory settings is a worst case scenario option. I'll ask someone with some more netorking experience to come help you out.

 

[kegobeer]

Having problems with multiple devices on your network points to a common problem - which is probably the router. Have you asked your parents if they've limited where you can go? There are quite a few options they can configure in the router that can prevent you from accessing websites.

 

[aznpal]

Having problems with multiple devices on your network points to a common problem - which is probably the router. Have you asked your parents if they've limited where you can go? There are quite a few options they can configure in the router that can prevent you from accessing websites.

Not necessarily, the only limitation she had enabled was the time setting, limiting the connection between nights. Anything else, she wouldn't have tampered with; I'm allowed to go on any website I wish.

 

[Petey7]

Talk to your parents about the problem. They may have some restriction they neglected to tell you. It might be an issue with the router or modem, which I would let your parents resolve if I were you.

 

[aznpal]

Talk to your parents about the problem. They may have some restriction they neglected to tell you. It might be an issue with the router or modem, which I would let your parents resolve if I were you.

I have already talked to my mother about this issue and she says she can connect to the internet just fine. Also, the only restriction she had enabled was the one I had mentioned earlier, the time settings. Her only resolution is to reset my laptop back to its factory settings, in which I believe is a last resort if all else fails.

 

[kegobeer]

Talk to your parents about the problem. They may have some restriction they neglected to tell you. It might be an issue with the router or modem, which I would let your parents resolve if I were you.

I have already talked to my mother about this issue and she says she can connect to the internet just fine. Also, the only restriction she had enabled was the one I had mentioned earlier, the time settings. Her only resolution is to reset my laptop back to its factory settings, in which I believe is a last resort if all else fails.

Yes, she can connect - but you can't and neither can your other devices. A reset of your laptop won't fix your other devices, so that's why you and your parents need to look at the router settings.

 

[aznpal]

Talk to your parents about the problem. They may have some restriction they neglected to tell you. It might be an issue with the router or modem, which I would let your parents resolve if I were you.

I have already talked to my mother about this issue and she says she can connect to the internet just fine. Also, the only restriction she had enabled was the one I had mentioned earlier, the time settings. Her only resolution is to reset my laptop back to its factory settings, in which I believe is a last resort if all else fails.

Yes, she can connect - but you can't and neither can your other devices. A reset of your laptop won't fix your other devices, so that's why you and your parents need to look at the router settings.

I believe so. She'll disable the time lock tomorrow on the connection to see if anything changes. For now, I'm still looking for solutions.

 

[Petey7]

You could power cycle the router and modem and see if that fixes it. Unplug both for 30 seconds. Plug the modem back in, wait a couple minutes and then plug the router back in. Since the modem and router are your parents, ask first.

 

[kegobeer]

I believe so. She'll disable the time lock tomorrow on the connection to see if anything changes. For now, I'm still looking for solutions.

Any solution you find needs to encompass all of the issues your other devices have, not just the laptop. It's possible that all of your devices suddenly developed similar issues, but I highly doubt that's the issue. When troubleshooting multiple devices at the same time, you have to look for things all devices share - and in this case it's the router and/or modem.

 

[aznpal]

You could power cycle the router and modem and see if that fixes it. Unplug both for 30 seconds. Plug the modem back in, wait a couple minutes and then plug the router back in. Since the modem and router are your parents, ask first.

Our modem runs on batteries. I don't know if this is a common fact, but if we do happen to turn off and turn back on our modem, it'll reset our whole connection. Although it could be a solution to my issue, it's not worth the time. She'll have to edit the settings of the connection as it was before, such as the password, connection name, etc. It's another last resort, behind of the whole "computer factory reset" method.

 

[aznpal]

I believe so. She'll disable the time lock tomorrow on the connection to see if anything changes. For now, I'm still looking for solutions.

Any solution you find needs to encompass all of the issues your other devices have, not just the laptop. It's possible that all of your devices suddenly developed similar issues, but I highly doubt that's the issue. When troubleshooting multiple devices at the same time, you have to look for things all devices share - and in this case it's the router and/or modem.

In your good statement, I believe you're right. If the issue had been solved on my laptop, then it would've been solved on all my other devices. Thank you.