Zoom Installer crashes when executing it (Windows 7 x86) :(

[Komodroid]

Hi everyone,
Thank u for reading my problem

My host PC wich used Windows 10 just died due to an electric shock near here.
I´ve bought the replacement needed to make it work again but it will be arriving next week.

So i decided to use my oldie but beauty pc, which specs are in my profile.

But, when I download and run the Zoom client setup, it jut crashes with this:

"Zoom Installer has stopped working, Windows can check for a solution to the problem.
--> check online for a solution and close the program
--> close the program"

when i choose "check for an online solution" it just opens the browser with a ghost microsoft trubleshoot page.

it also gives some error codes in the same message box as following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Installer.exe
Application Version: 5.1.27830.612
Application Timestamp: 5ee3802b
Fault Module Name: Installer.exe
Fault Module Version: 5.1.27830.612
Fault Module Timestamp: 5ee3802b
Exception Code: c000001d
Exception Offset: 0000924f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 12298
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


its the first time something similar happened to me with this machine.
its an original build and legally activated windows, with all drivers installed properly.

plz help me, i have some zoom meetings that i haven´t joined :<

 

[iko22]

Hello Komodroid,

if the installer failed, then delete installer from your system and Update Zoom version 5 .

 

[Komodroid]

iko22 lol i´m installing the latest zoom version and i haven´t installed another older before. everytime i run the setup crashes again with the same error code, no matters where do i get the setup, all setup crashes, i have downloaded the installer from the official page, from softonic page, from cnet page, from university page, from forums, all the same.

additionally, this firefox version that i´m using does not support web client since i can´t see the others video. no other browser nor newer browser is supported by this machine.

help meee

 

[torchwood]

hi
zoom is supported in firefox,


Launching Zoom from a web browser – Zoom Help Center

Roy

 

[Komodroid]

hi
zoom is supported in firefox,


Launching Zoom from a web browser – Zoom Help Center

Roy

bro please, hear me, i just have Firefox 48 which is the max. supported for this machine, since newer firefox and chrome and chromium and edge and almost every modern browser uses sse2 instruction which are not suported y this cpu

trust me, i´ve tried joinig from web client with no success

 

[iko22]

Zoom supports Firefox 27+ meaning you are okay with what you got. If you are not able to connect via webclient why not contact Zoom support?

 

[Komodroid]

Zoom supports Firefox 27+ meaning you are okay with what you got. If you are not able to connect via webclient why not contact Zoom support?

ya i can join meetings but i cant talk, i cant show my video aneven i cant hear others audio. when i press "join computer audio" i says switch to another ompatible browser or update firefox"

also, customer support is only available for premium users