New
#1
Improper restart
I honestly can't tie these two together, but I never had this problem until SP1 was downloaded. I entered into the situation where I needed to restart the computer and it won't do it. It appears to but right before the multicolored balls begin their dance there is a blinking cursor up in the upper left hand quadrant of the screen. This is as far as it goes. The keyboard is dead as ctrl/alt/delete doesn't work. I checked the Microsoft tech area but can't find anything helpful.