Who can I contact if my legal Windows 7 key is blocked from activation

Hi SIW2,


Thanks again. I've downloaded the zip file & will run it tomorrow, when I'm feeling a bit stronger.


The more I get involved with windows, the more confused I get; I've been keeping been keeping a diary of everything I've tried and changed in the last 10 days, so that I can edit what actually worked. It may seem a bit childish to you, but in most cases I've never met the problems and solutions before in my life!


Oh for the good old days of Windows 98, which I only stopped using because Finale / MakeMusic would no long run.


Onwards and inwards.


Jim

SIW2 said:

So, I'll go off-line & see how long my activation lasts for. Thanks for all the help!


Bye from sunny (for once!) Ireland

Hi Noel,


The new MGSDIAG doesn't refer to the days left in a grace period, so I'll stop at that and wait 31.


Thanks


Jim

NoelDP said:

The important lines in the report are... (from your earlier report)

Windows Product Key: *****-*****-74XYM-BH4JX-XM76F - should now show your COA Key
Windows Product ID: 00359-112-0000007-85608 - should now show a more complex number in the 3rd group

....


Partial Product Key: XM76F
License Status: Initial grace period
Time remaining: 40680 minute(s) (28 day(s))
Remaining Windows rearm count: 1
Trusted time: 22/05/2020 11:57:11

All values should now have been updated.

Hi Noel,


Thanks again for prodding me into action; here is the MGADIAG report I ran this morning:


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V3TRB-W8XVY-8PBBX
Windows Product Key Hash: FhKur5mgF3LLBvbvPXdbJpRoIrQ=
Windows Product ID: 00359-OEM-9816954-96009
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A4E2CD0B-6E39-4A1A-BF2B-AD9C64078D2A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A4E2CD0B-6E39-4A1A-BF2B-AD9C64078D2A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8PBBX</PKey><PID>00359-OEM-9816954-96009</PID><PIDType>8</PIDType><SID>S-1-5-21-1207157917-2650651486-523727034</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1401 </Version><SMBIOSVersion major="2" minor="5"/><Date>20160505000000.000000+000</Date></BIOS><HWID>65B93607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-169-596009-02-2057-7601.0000-1462020
Installation ID: 007952291755919754126110167320315313270542471075919010
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8PBBX
License Status: Licensed
Remaining Windows rearm count: 0
Trusted time: 01/06/2020 08:39:56

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:26:2020 11:40
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GEeKBzNEDNU8uJrOJjoHxgDYj2cPEqz6bYYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 050516 APIC1015
FACP 050516 FACP1015
HPET 050516 OEMHPET
MCFG 050516 OEMMCFG
OEMB 050516 OEMB1015
SSDT A M I POWERNOW

I will look forward to hearing you say that the problem has gone away! It is probable that I did something stupid like a typo when I tried to enter the COA label data during the Windows Repair. I think I'll take to the Repair Man next time.

Thanks

Jim

Hi Noel & others,


Thanks for all the help in identifying and resolving this problem. I just need to find $150 and buy a copy of Windows 10 . . .


Regards


Jim