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Win7 SP1 failes to update
Hello community
A problem keeps appearing, when trying to install Windwos 7 Service Pack 1 (KB976932) on a computer of a user. Since I'm not a great troubleshooter and Google hasn't provided me with any useful information (yet), I thought I might ask for some help here.
Specs:
- Virtual Windows 7 Enterprise x86 machine (VM)
- 2 GB RAM
- Intel(R) Xeon(R) CPU X5650 @ 2.67 GHz (2 processors)
Errors:
Windows Update History
- Error details: Code 800706BE
Eventviewer
-Event ID 7
Error Code: 0x80070002
-Event ID 8
Error Code 0x80070002
-Event ID 20
Error Code 0x80070643
Done so far:
- tried installing update after diagnostic startup (basic devices and services only)
- installed and executed System Update Readiness Tool (SURT)
- performed sfc /scannow (3 times)- performed microsoft "fix it" regarding error code 0x80070002Code:C:\Windows\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files but was unable to fix some of th em. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log
The user has tried several times to install this update without informing the IT about this problem. So in the log files there might be quite a few errors. The failed installation was noticed through our WSUS-Console (Update Services).
C:\Windows\Logs\CBS should be attached as CBS.zip
If any further information is needed (e.g screenshots), I'd be happy to upload them also. In the mean time, I'll keep on trying to find a solution, but would be very grateful if some one more experienced than I could have a look at this!
Thanks in advance,
jroot