KB 2760411, KB 2760588 and KB 2760583 for Office 2007

No error messages. Windows Update appears to install them; but the updates have not been installed.
These are 'important' updates.

When I run Windows Update again, these three updates reappear as 'important' updates.

These updates were part of today's (Sep 10th 2013) "patch Tuesday" updates.

I have hidden them. Running WIN 7 X 64.

What is the correct solution or workaround for this problem?

Here are just a few of the MS support forum links about this issue:
http://answers.micro...aa-122a798f13aa
http://answers.micro...8e-2dd53f7fee72
http://answers.micro...2f-3715e8405f39

Please go to those posts and add your name to the "Me, Too" list, so that we can get some action from MS.

Same thing here. It's quite annoying. Running Win 7 Ultimate (German release).

Good to see I'm not the only one. I'm not only experiencing this with the three Office updates, but also an additional Windows security update. These are the updates in question:

• KB2760588
• KB2760583
• KB2760411
• KB2872339

According to the update history, they all install successfully. Immediately after installing the system indicates a shutdown is required, but also indicates that four more updates are available...the same four. When I click "Installed updates" and search for these specific updates I see the three office updates listed, however I do not see the Windows Security update KB2872339. I'm about to remove Office 2007 to see if it will allow the Windows Update to install. That should indicate if it's a problem limited to Office or if it's more of a WIndows/Windows Update problem.

update: I tried selecting only the Windows update, and deselecting the Office updates. The Windows update still reports that it installed, but WU tells me to install it again. It also still doesn't appear in the "Installed Updates" list at all.

At least 5 threads going now at MS forum.
Problem seems to be ONLY for Office 2007, but for all versions of Windows OS (XP to 8.1).
It appears that the patches ARE installing, but the changes aren't being recognized, so they are offered over and over....
Attempts to install manually are met with a message saying they are already installed.

No response yet from MS.

http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_update/three-office-2007-updates-keep-coming-back-again/b3973225-f27f-4ed7-9aaa-122a798f13aa

http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/windows-update-continues-to-re-install-the-same/0b7a8540-0921-4fc1-a472-46e3ab7f3e24

http://answers.microsoft.com/en-us/office/forum/office_2007-excel/kb2760411kb2760588-kb2760583/c5a48d5c-fd9f-43fd-9f2f-3715e8405f39?page=1

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-kb2760411-kb2760588-kb2760583/ef2ff8c5-64aa-4751-b38e-2dd53f7fee72

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/updates-trying-to-install-over-and-over-again/2a624908-f4b1-46d8-87ed-caa09674ff4f

Aoxo said:

Good to see I'm not the only one. I'm not only experiencing this with the three Office updates, but also an additional Windows security update. These are the updates in question:

• KB2760588
• KB2760583
• KB2760411
• KB2872339

I'm about to remove Office 2007 to see if it will allow the Windows Update to install. That should indicate if it's a problem limited to Office or if it's more of a WIndows/Windows Update problem.

Click to expand...

Are you really going to go to all the trouble of uninstalling Office 2007?
Why not wait a while, as it's clear this is a MS issue, lots of folks are complaining, and something is bound to be done (eventually).
I'm just a home user, but yours is the first mention I've seen of an additional patch problem with KB2872339.
I would suspect it's an unrelated problem, per se (but I am no expert).
Uninstalling the entire Office suite seems like a long run for a short slide, IMHO.

Just sayin'

At this point I'm less concerned about the three Office updates that everyone is having problems with because as you said, it's obvious that it's a widespread problem that will be fixed. I'm more concerned about the one Windows security update that seems to exhibit the same symptom, yet isn't mentioned by anyone. I can uninstall/reinstall office in a few minutes, and I can honestly live without it if necessary. I would however like to install this windows security update the prevents malicious folks from elevating their privileges by convincing me to execute a specially crafted file.

I suppose it's possible that I'm experiencing two totally unrelated windows update glitches. I should probably take to google again and focus more on the Operating System Update that is failing.

P.S. Good work Microsoft. You MScrewed us! See what I did there? I put MS and screw together and made a new word! Don't get MScrewed!

Update: I downloaded the update manually (Windows6.1-KB2872339-x64.msu) and "installed" it. Just as with windows update, it reports to have installed successfully, doesn't appear in the installed updates list, and remains on the list of updates that need to be installed.

harin35 said:

No error messages. Windows Update appears to install them; but the updates have not been installed.
These are 'important' updates.

When I run Windows Update again, these three updates reappear as 'important' updates.

These updates were part of today's (Sep 10th 2013) "patch Tuesday" updates.

I have hidden them. Running WIN 7 X 64.

What is the correct solution or workaround for this problem?

Click to expand...

please help

read my last post

With all due respect Noel, everyone is saying there are NO error messages so what is the purpose in using SURT? We are almost all having the same issue which is related to KB2760588, KB2760583, KB2760411. The problem appears to be on MS's end. As all 3 have been successfully installed it seems to me that harin35's solution of hiding these 3 updates is the best option for the time being.

Just because there are no error messages, that soen't mean that there are no problems with the system.
The background CBS logs data also contains relevant data which may indicate the problem.

This is the one I saw,
September 2013 Office Update Release - Office Sustained Engineering - Site Home - TechNet Blogs
Scroll down for the comments about Outlook 2007

Seeing the same thing here!

Let the picture do the talking:
View attachment 285662

Will try to wait it out...

Me too

I had this problem on my Vista 64 machine with Office 2007. It kept asking to install the 3 "important" updates, and said it succeeded, but apparently did not, because it would soon ask to install them again. When I tried to shutdown, selecting "Install Updates and Shutdown", it would appear to complete the installation of updates, but hang on the "Shutting down". I went into Control Panel and uninstalled the updates, several times each, then tried reinstalling them 1 at a time. Each time it would hang on the "Shutting Down" and I had to do a forced power off. After the 3rd install, I waited a much longer time (I didn't time it, but it was probably 20-30 minutes) for the "Shutting Down" to complete. Much to my surprise, it finally succeeded in shutting down. I think the problem is fixed, as the "You have Updates" prompt has not reappeared. For awhile I wondered if I had acquired a virus.

Hi Guys,

The other update that wants to reinstall repeatedly is KB2760590 which is a security update for Microsoft Excel Viewer 2007. I am using Windows 7 64 bit Home Premium Service Pack 1.

Cricket

Hey folks! Heads up:
September 2013 Office Update: Targeting and Repeated Offering - Office Sustained Engineering - Site Home - TechNet Blogs

One comment confirms that the repeated offering has stopped while others still insist that its still re-offering to which MS has replied that it might take some time for the updates to propagate...

Will update over the weekend and let you all know the results.

I hid the repeating updates yesterday and restored them just now. After clicking the "check for updates" option, those updates disappeared. Looks like the problem's solved for me.

These are the two that keep trying to install.

I had the problem with KB 2760411, 17 times. I don't use Microsoft Office, I use one of the free programs. I uninstalled the Microsoft Office program that one of their updates installed, (Activate if you've paid, Order if not, and Trial Program) on Tuesday, and also deleted their PowerPoint Program (I'll reinstall it later). Problem solved on this Windows Seven 32/64, Toshiba i7, laptop.