OK - you have some corruption in the registry , which I hope I can deal with.....
Please copy the file
C:\Windows\System32\config\COMPONENTS
to your desktop
Compress the file, and upload the compressed file to your favoured fileshare site - preferably SkyDrive or Dropbox.
post a link to the upload.
I'll take a look and see if there is anything I can do with it.
ok, I am uploading it now, hang on plz
I've uploaded a file - fzkad.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)
Create a new System Restore point
Open an Elevated Command Prompt, and run the followingcommands.
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\fzkad\COMPONENTS C:\Windows\System32\config
If you get an error with either command, STOP THERE -do not reboot! - post for instructions. (it may mean that the Components file is locked, or there's an error in the command)
Assuming both commands go OK, reboot, and run anotherCheckSUR scan - post the new CheckSUR.log file.
The run another SFC /SCANNOW, then post the new CBS.log file
Last edited by NoelDP; 24 Oct 2013 at 01:27.
Since you had a problem with the first # you called (person on vacation), I just called Microsoft and explained your situation and they said that the 1-800-microsoft # will work from Bangladesh.
If it does in fact work, you can have them do a remote and your problem will be fixed.-
They also said there are many people there and if they say the person is on vacation, ask to speak to a supervisor.
Here's a chat # as well.
Times are different, you may have to call on U.S. time.
http://support.microsoft.com/contactus/?ln=en-za#chat
Click second one down and a chat request will open.
Last edited by PSCO2007; 23 Oct 2013 at 17:22.
and I left it on desktop and tried 1st command which gave me following msg : The syntax of the command is incorrect
Ok somehow I managed to get it done, but I failed to in SFC /scannow ; it says 'windows resource protection couldn't perform the requested operation'
No change - so it's possible that the file was misplaced ... again, probably my fault (yesterday was not a good day!)
I'll try and re-write the instructions for WinRAR, since you seem to be using that rather than the Windows compression utility....
Once the fzkad.zipfile is saved to the desktop.
Right-click on my fzkad.zip file with WinRar and click Extract Files and save to the default destination (which should be folder on the desktop - C:\Users\<username>\Desktop\fzkad
Create a new System Restore point
Open an Elevated Command Prompt, and run the following commands.
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\fzkad\COMPONENTS C:\Windows\System32\config
(note the spaces, which were missing from the original post because of a system glitch)
If you get an error with either command, STOP THERE -do not reboot! - post for instructions. (it may mean that the Components file is locked, or there's an error in the command)
Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
The run another SFC /SCANNOW, then post the new CBS.log file
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