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Windows Update error code 800736b3
Hi, I've been receiving error code 800736b3 when trying to install 2 security updates and I don't know what the problem is.
Hi, I've been receiving error code 800736b3 when trying to install 2 security updates and I don't know what the problem is.
When this happens to me (just did - code 8007038) I install the updates one at a time.
Worked for me.
... which may or may not do you any good, depending on the cause.
Here's the first (of two) error from the CBS.log file
I need to see a couple more logs before I have any real hope of making out what's going on....Code:2014-06-14 15:02:05, Info CBS Appl: detect Parent, Package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, disposition state from detectParent: Installed 2014-06-14 15:02:05, Info CBS Appl: Evaluating package applicability for package Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, applicable state: Installed 2014-06-14 15:02:05, Info CBS Plan: Package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed 2014-06-14 15:02:05, Error CSI 0000000e@2014/6/14:14:02:05.086 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null) [gle=0x80004005] 2014-06-14 15:02:07, Info CBS Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20140614135237.cab. 2014-06-14 15:02:08, Error CSI 0000000f (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #4514# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000}) [gle=0x800736b3] 2014-06-14 15:02:08, Info CBS Failed to call GetDeploymentInformation on deployment: amd64_148e087723ea75bb16161a3605cb2830_31bf3856ad364e35_6.1.7601.22525_none_a2e3bc99f506c3a9 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Info CBS Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Info CBS Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Info CBS Failed to get Transaction State for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, update: 2913431-6_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Info CBS Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Info CBS Failed to populate updates for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Info CBS Failed to add package to execution for package:Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Info CBS Failed to process component watch list. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Info CSI 00000010@2014/6/14:14:02:08.362 CSI Transaction @0x303580 destroyed 2014-06-14 15:02:08, Info CBS Perf: InstallUninstallChain complete. 2014-06-14 15:02:08, Info CBS Failed to execute execution chain. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Error CBS Failed to process single phase execution. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 15:02:08, Info CBS WER: Generating failure report for package: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x800736b3, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent 2014-06-14 15:02:08, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND] 2014-06-14 15:02:08, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it... 2014-06-14 15:02:08, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it... 2014-06-14 15:02:08, Info CBS Reboot mark refs: 0 2014-06-14 15:02:08, Info CBS SQM: Reporting package change for package: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, current: Staged, pending: Default, start: Staged, applicable: Installed, target: Installed, limit: Installed, hotpatch status: DisabledBecauseNoHotpatchPackagesInitiated, status: 0x0, failure source: Execute, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 963, first merged sequence: 963 2014-06-14 15:02:08, Info CBS Failed to get IVssDifferentialSoftwareSnapshotMgmt interface. [HRESULT = 0x8004230f - Unknown Error] 2014-06-14 15:02:08, Info CBS SQM: Warning: Failed to get System Restore max diff area. The data won't be available. [HRESULT = 0x8004230f - Unknown Error] 2014-06-14 15:02:08, Info CBS SQM: Upload requested for report: PackageChangeBegin_Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, session id: 142859, sample type: Standard 2014-06-14 15:02:08, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard 2014-06-14 15:02:08, Info CBS SQM: Reporting package change completion for package: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, current: Staged, original: Staged, target: Installed, status: 0x800736b3, failure source: Execute, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 963, first merged sequence: 963 2014-06-14 15:02:08, Info CBS SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND] 2014-06-14 15:02:08, Info CBS SQM: Upload requested for report: PackageChangeEnd_Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, session id: 142862, sample type: Standard 2014-06-14 15:02:08, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
Please post the following two files.
C:\Windows\Logs\CBS\CbsPersist_20140614135237.cab
C:\Windows\windowsupdate.log
The CBSPersist log isn't a lot more help
Code:2014-06-14 14:29:32, Info CBS Appl: Evaluating package applicability for package Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, applicable state: Installed 2014-06-14 14:29:32, Info CBS Plan: Package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed 2014-06-14 14:29:32, Error CSI 0000000e@2014/6/14:13:29:32.365 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null) [gle=0x80004005] 2014-06-14 14:29:35, Error CSI 0000000f (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #6045# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000}) [gle=0x800736b3] 2014-06-14 14:29:35, Info CBS Failed to call GetDeploymentInformation on deployment: amd64_148e087723ea75bb16161a3605cb2830_31bf3856ad364e35_6.1.7601.22525_none_a2e3bc99f506c3a9 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 14:29:35, Info CBS Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 14:29:35, Info CBS Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 14:29:35, Info CBS Failed to get Transaction State for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, update: 2913431-6_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 14:29:35, Info CBS Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]The WindowsUpdate log is a little more helpful...Code:2014-06-14 14:29:36, Info CBS Appl: Package: Package_5_for_KB2496898~31bf3856ad364e35~amd64~~6.1.3.0, Update: 2496898-75_neutral_GDR, Applicable: Applicable, Disposition: Installed 2014-06-14 14:29:36, Info CBS Plan: Package: Package_5_for_KB2496898~31bf3856ad364e35~amd64~~6.1.3.0, Update: 2496898-75_neutral_GDR, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed, selected: Default 2014-06-14 14:29:36, Error CSI 00000016@2014/6/14:13:29:36.734 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null) [gle=0x80004005] 2014-06-14 14:29:36, Error CSI 00000017 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #15797# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000}) [gle=0x800736b3] 2014-06-14 14:29:36, Info CBS Failed to call GetDeploymentInformation on deployment: amd64_1b022458acd42b6f8f9f400c1c7cd6e8_31bf3856ad364e35_6.1.7601.21661_none_c2c9721fa26d4279 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 14:29:36, Info CBS Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 14:29:36, Info CBS Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 14:29:36, Info CBS Failed to get Transaction State for package: Package_5_for_KB2496898~31bf3856ad364e35~amd64~~6.1.3.0, update: 2496898-76_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 14:29:36, Info CBS Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-14 14:29:36, Info CBS Failed to populate updates for package: Package_5_for_KB2496898~31bf3856ad364e35~amd64~~6.1.3.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
Please open an Elevated Command Prompt, and run the following commands..Code:2014-06-14 20:01:31:642 4500 448 Handler Starting install of CBS update 2B7BFC57-8665-4BFE-8B31-ADEF9A15973F 2014-06-14 20:01:31:647 4500 448 Handler CBS package identity: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1 2014-06-14 20:01:31:647 4500 448 Handler Installing express with source=C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1, workingdir=C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1 2014-06-14 20:01:33:059 4500 b08 Handler FATAL: CBS called Error with 0x800736b3, 2014-06-14 20:01:33:060 4500 448 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x800736b3
Post the results - and also zip the folder 'npfiles' it should create on the desktop, and upload it.Code:DIR C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1 MD %userprofile%\desktop\npfiles COPY C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1\Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1.* %userprofile%\desktop\npfiles COPY C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1\update.* %userprofile%\desktop\npfiles .
Don't know if I've done it right but it says 'the system cannot find the file specified' from the second command but the npfiles folder appeared on the desktop
That's OK - I was expecting that, as the 'update' files aren't normally renamed until later in the process.
As far as I can tell, both those files are correct - but I may be looking for the wrong file.
What happens if you attempt to install this update from the download?
Download Update for Windows 7 for x64-based Systems (KB2496898) from Official Microsoft Download Center
...and also this one?
Download Security Update for Windows 7 for x64-based Systems (KB2957189) from Official Microsoft Download Center
post the new windowsupdate.log file after each attempt, then post the new CBS.log file when you've attempted both.
Turns out I already have the first update installed but the second one failed
Odd that WU is referring back to a problem with the first one - perhaps this is the root cause of the problem?
Here's the error for the second one in the CBS.log...
I'm a little confused at the moment.Code:2014-06-15 17:17:03, Info CBS Plan: Package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed 2014-06-15 17:17:03, Error CSI 00000010@2014/6/15:16:17:03.657 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null) [gle=0x80004005] 2014-06-15 17:17:08, Error CSI 00000011 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #11255# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000}) [gle=0x800736b3] 2014-06-15 17:17:08, Info CBS Failed to call GetDeploymentInformation on deployment: amd64_148e087723ea75bb16161a3605cb2830_31bf3856ad364e35_6.1.7601.22525_none_a2e3bc99f506c3a9 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Info CBS Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Info CBS Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Info CBS Failed to get Transaction State for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, update: 2913431-6_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Info CBS Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Info CBS Failed to populate updates for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Info CBS Failed to add package to execution for package:Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Info CBS Failed to process component watch list. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Info CSI 00000012@2014/6/15:16:17:08.193 CSI Transaction @0x1b6d0e0 destroyed 2014-06-15 17:17:08, Info CBS Perf: InstallUninstallChain complete. 2014-06-15 17:17:08, Info CBS Failed to execute execution chain. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Error CBS Failed to process single phase execution. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] 2014-06-15 17:17:08, Info CBS WER: Generating failure report for package: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x800736b3, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent 2014-06-15 17:17:08, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
I need to dive into this update and see what I can find - unfortunately one of the files referenced is not on my machine at present, so it could take a while.
... I can't believe I haven't asked for this before...
Please run SFC /SCANNOW and post the CBS.log file...
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Upload the CBS.log file again