Windows Update Problems, 80073712 and 80070436

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  1. vitc
    Posts : 9
    Windows 7 32 bit
       New #1

    Windows Update Problems, 80073712 and 80070436


    Hello,

    I am trying to install Windows 7, 32-bit Service Pack 1 on my father's laptop. I have ran SURT as well as did a SFC scan. The scan came out clean but according to the CHECKSUR.log, I am missing many files. Any help would be appreciated. Thank you!


    Code:
     
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-06 17:53
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f)    CSI Payload File Missing    0x00000000    XpsGdiConverter.dll    x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.17566_none_14bfd06d49b99ef7    
(f)    CSI Payload File Missing    0x00000000    jscript.dll    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f\    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f\
(f)    CSI Payload File Missing    0x00000000    XpsGdiConverter.dll    x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.20908_none_13a5f234657e5b04    
(f)    CSI Payload File Missing    0x00000000    jscript.dll    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd\    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd\
(f)    CSI Payload File Missing    0x00000000    XpsGdiConverter.dll    x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.21667_none_154a6d8262d65818    
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_ab8851f9729322c8    
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5\
(f)    CSI Payload File Missing    0x00000000    XpsGdiConverter.dll    x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.16766_none_12d973674c93330b    
(f)    CSI Payload File Missing    0x00000000    jscript.dll    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c\    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e\
(f)    CSI Payload File Missing    0x00000000    w3wp.exe.mui    x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804\    x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa\
(f)    CSI Payload File Missing    0x00000000    w3wphost.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e\    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e\
(f)    CSI Payload File Missing    0x00000000    wbhst_pm.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(fix)    CSI Payload File Missing    CSI File Replaced    File: wbhst_pm.dll From: C:\windows\winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.17514_none_dca3c6bd09247418\wbhst_pm.dll
(f)    CSI Payload File Missing    0x00000000    wbhstipm.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(fix)    CSI Payload File Missing    CSI File Replaced    File: wbhstipm.dll From: C:\windows\winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.17514_none_dca3c6bd09247418\wbhstipm.dll
(f)    CSI Payload File Missing    0x00000000    w3tp.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(fix)    CSI Payload File Missing    CSI File Replaced    File: w3tp.dll From: C:\windows\winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.17514_none_dca3c6bd09247418\w3tp.dll
(f)    CSI Payload File Missing    0x00000000    iisw3adm.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(f)    CSI Payload File Missing    0x00000000    jscript.dll    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec\    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec\
 
Summary:
Seconds executed: 899
Found 35 errors
Fixed 16 errors
CSI Payload File Missing Total count: 22
Fixed: CSI Payload File Missing. Total count: 3
CSI Store Directory Missing Total count: 13
Fixed: CSI Store Directory Missing. Total count: 13
    Last edited by Brink; 09 Oct 2014 at 16:35. Reason: code box
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    We need the results of a new SFC - whatever they were before, they are no longer valid.


    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
    At the Command prompt, type
    SFC /SCANNOW
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Copy the file C:\Windows\Logs\CBS\CBS.log to your desktop, zip the copy, and upload the zip file to your reply.
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  4. vitc
    Posts : 9
    Windows 7 32 bit
    Thread Starter
       New #3

    Thank you, Noel, for the quick reply! I've attached the CBS file to the post.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    SFC is reporting none of the file problems that CheckSUR found - and the indications are that CheckSUR managed to do all the repairs itself.

    Please run CheckSUR again - if it comes back with errors present, post the new log.
    Otherwise, what happens if you attempt a new Check for Updates, and attempt to install only the oldest found update?
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  7. vitc
    Posts : 9
    Windows 7 32 bit
    Thread Starter
       New #5

    So I ran the program again and it seems the same problems occur, just the fixed problems have been removed:

    Code:
    =================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-11 14:58

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	XpsGdiConverter.dll	x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.17566_none_14bfd06d49b99ef7	
(f)	CSI Payload File Missing	0x00000000	jscript.dll	x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f	
(f)	CSI Payload File Missing	0x00000000	XpsGdiConverter.dll	x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.20908_none_13a5f234657e5b04	
(f)	CSI Payload File Missing	0x00000000	jscript.dll	x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd	
(f)	CSI Payload File Missing	0x00000000	XpsGdiConverter.dll	x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.21667_none_154a6d8262d65818	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_ab8851f9729322c8	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5	
(f)	CSI Payload File Missing	0x00000000	XpsGdiConverter.dll	x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.16766_none_12d973674c93330b	
(f)	CSI Payload File Missing	0x00000000	jscript.dll	x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e	
(f)	CSI Payload File Missing	0x00000000	w3wp.exe.mui	x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa	
(f)	CSI Payload File Missing	0x00000000	w3wphost.dll	x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e	
(f)	CSI Payload File Missing	0x00000000	iisw3adm.dll	x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e	
(f)	CSI Payload File Missing	0x00000000	jscript.dll	x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec	

Summary:
Seconds executed: 763
 Found 19 errors
  CSI Payload File Missing Total count: 19
    The two updates that I'm having a problem with is the service pack 1 and the Intel Management Engine Interface. I tried to install them separately as you suggested and now it seems I got a new error. The 80073712 error from the service pack is gone and replaced with 800F0829.

    I hope this information is sufficient.

    Edit: I don't know if this helps but we got this laptop pre-owned with the OS already installed so we never actually reformatted the laptop when we got it. The previous owner never gave us their CD.
    Last edited by vitc; 11 Oct 2014 at 14:33. Reason: Added more information
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    The Intel IME is totally unnecessary - unless you want the ability to remotely manage the computer. I'd simply uninstall it completely anyhow.

    I'll post a fix protocol for the missing files later.
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    ... having problems sourcing a few variants in there

    Let's go with what I already have, and see what's left.


    I've uploaded a file - vtcaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\vtcaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\vtcaa
    or
    DIR E:\vtcaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\vtcaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
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  11. vitc
    Posts : 9
    Windows 7 32 bit
    Thread Starter
       New #8

    Thanks, I appreciate it. When I tried to use your instructions, I couldn't access the "repair my computer" prompt without a CD (which I don't have since I bought this computer pre-used) so I just went into the command prompt through Windows. Once I tried to copy the files, the prompt said:

    "Does c:\windows\winsxs\y\i\s\v\h specify a file name or directory name on the target <F = file, D = directory>?"

    I tried F and D and it responded as an invalid path. Am I doing something wrong?
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    You'd be better off downloading a repair disk, or a full Windows disk for your machine, and booting from that - permissions won't allow you to copy files into the winsxs folder from a normal user account.
    System Repair Disc - Create
    - or download the appropriate ISO file for your version and edition from the links here...
    http://www.heidoc.net/joomla/technology-science/microsoft
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  13. vitc
    Posts : 9
    Windows 7 32 bit
    Thread Starter
       New #10

    Hi, so I created a repair disc using the link you gave me (thanks for that!) and I followed your steps. I got a similar message back when I tried to repair the computer through the disc ("Does c:\windows\winsxs\y\i\s\v\h specify a file name or directory name on the target <F = file, D = directory>?") instead of stating it was an invalid path, it just said 0 files copied.

    I'm not certain that I was able to copy the files in but maybe the CBS log will clear things up. Thanks.
      My Computer
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