Suddenly Not Genuine Win 7

Z

zeezok

New member
Local time
4:14 PM
Messages
3
Out of the blue yesterday I started getting a message that my copy of Win 7 Prof is not genuine. I saw on other threads that antivirus software can cause this and I have Norton installed. I tried the sticky solution of the wordpad script and got an error that it couldn't be done because some threads were in use. Here's my diag tool report:

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6YQ8Q-9JYB8-62QQP
Windows Product Key Hash: niRZimeytcsaAydtBgbo4WCQYTw=
Windows Product ID: 00371-OEM-9045897-09923
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {16D46FB5-67E4-46AE-B269-42671A2BA751}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{16D46FB5-67E4-46AE-B269-42671A2BA751}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-62QQP</PKey><PID>00371-OEM-9045897-09923</PID><PIDType>3</PIDType><SID>S-1-5-21-2419943136-609576653-830685978</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4502</Version><SMBIOSVersion major="2" minor="7"/><Date>20131015000000.000000+000</Date></BIOS><HWID>DE783907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-458-909923-02-1033-7601.0000-3462013
Installation ID: 007904984916426044098582459232520586403690903100667004
Processor Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88338]SpcService Web Service[/url]
Machine Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88339]RacService Web Service[/url]
Use License URL: [url=http://go.microsoft.com/fwlink/?LinkID=88341]UseLicenseService Web Service[/url]
Product Key Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88340]PkcService Web Service[/url]
Partial Product Key: 62QQP
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/11/2014 7:03:29 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:11:2014 07:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
HWID Data-->
HWID Hash Current: OAAAAAEABAABAAEAAQADAAAAAgABAAEAhFHgtq54dMRkx3g0mCa8JkStMLqsgsrEwmKGrOnIAD8=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ALASKA  A M I
  FACP   ALASKA  A M I
  HPET   ALASKA  A M I
  MCFG   ALASKA  OEMMCFG.
  FPDT   ALASKA  A M I
  BGRT   ALASKA  A M I
  SSDT   INTEL  CpuPm

The computer's had no issues for a year and this just started yesterday. I don't really want to have to wipe my SSD for a new windows install so any help is much appreciated! Thanks!
 

My Computer My Computer

At a glance

Win 7 ProfessionalIntel i7-4930K32GB G.Skill Ares DDR3 1866nVidia EVGA GTX 780 Ti
Computer type
PC/Desktop
OS
Win 7 Professional
CPU
Intel i7-4930K
Motherboard
Asus Sabertooth X79 LGA2011
Memory
32GB G.Skill Ares DDR3 1866
Graphics Card(s)
nVidia EVGA GTX 780 Ti
Sound Card
Asus Xonar DS 7.1
Monitor(s) Displays
Acer G6 24"
Hard Drives
Samsung 840 Pro Series 512GB SSD
PSU
Corasair HX Series HX850
Case
CoolerMaster HAF 932
Cooling
Noctua NH-D14 SE2011 120mm
Keyboard
Microsoft Sidewinder X4
Mouse
Logitech G502 Proteus Core
Antivirus
Norton
Did it happen after the new updates? This is a known problem, MS is working on it.
If it is, I can give you the KB number and you can uninstall it.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
I installed a number of updates on 12/9 so it was after the new updates, I suppose. I don't have any real issues with the computer; I'm still able to do everything I ever was, it just occasionally says Windows isn't genuine. As long as I don't continue to have any serious problems I suppose it isn't terribly important but I posted the diagnostic in case somebody knows what they're looking at and identifies a problem I can solve.
 

My Computer My Computer

At a glance

Win 7 ProfessionalIntel i7-4930K32GB G.Skill Ares DDR3 1866nVidia EVGA GTX 780 Ti
Computer type
PC/Desktop
OS
Win 7 Professional
CPU
Intel i7-4930K
Motherboard
Asus Sabertooth X79 LGA2011
Memory
32GB G.Skill Ares DDR3 1866
Graphics Card(s)
nVidia EVGA GTX 780 Ti
Sound Card
Asus Xonar DS 7.1
Monitor(s) Displays
Acer G6 24"
Hard Drives
Samsung 840 Pro Series 512GB SSD
PSU
Corasair HX Series HX850
Case
CoolerMaster HAF 932
Cooling
Noctua NH-D14 SE2011 120mm
Keyboard
Microsoft Sidewinder X4
Mouse
Logitech G502 Proteus Core
Antivirus
Norton
Try uninstalling KB3004934 - it may solve the problem
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Do you perhaps mean KB3004394? That's the closest I have to KB3004934 and I wondered if maybe it was a typo?
 

My Computer My Computer

At a glance

Win 7 ProfessionalIntel i7-4930K32GB G.Skill Ares DDR3 1866nVidia EVGA GTX 780 Ti
Computer type
PC/Desktop
OS
Win 7 Professional
CPU
Intel i7-4930K
Motherboard
Asus Sabertooth X79 LGA2011
Memory
32GB G.Skill Ares DDR3 1866
Graphics Card(s)
nVidia EVGA GTX 780 Ti
Sound Card
Asus Xonar DS 7.1
Monitor(s) Displays
Acer G6 24"
Hard Drives
Samsung 840 Pro Series 512GB SSD
PSU
Corasair HX Series HX850
Case
CoolerMaster HAF 932
Cooling
Noctua NH-D14 SE2011 120mm
Keyboard
Microsoft Sidewinder X4
Mouse
Logitech G502 Proteus Core
Antivirus
Norton
Yep that's it uninstall it, if like me you cant uninstall it use system restore to go back and after a reboot you can run updates again as MS has pulled that particular one
 

My Computer My Computer

At a glance

Win7 Ultimate X64Intel i5 3570K8GB DDR3 1600Onboard
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Yeah - sorry about that! brain-f*rt strikes again
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I'm also suffering this genuine win7 issue.
I uninstalled the KB3004394 and it still keeps popping up. I tried system restore and it fails probably because the KB3004394 is no longer there.

Any idea when ms will fix this?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64i5 2500 Sandybridge8gigGigabyte GTX670 Windforce
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
i5 2500 Sandybridge
Memory
8gig
Graphics Card(s)
Gigabyte GTX670 Windforce
Hard Drives
250gig SD
500gig Sata
MS has issued a new KB to fix the problems KB3024777
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Just searched for new updates = nothing there ;(
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64i5 2500 Sandybridge8gigGigabyte GTX670 Windforce
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
i5 2500 Sandybridge
Memory
8gig
Graphics Card(s)
Gigabyte GTX670 Windforce
Hard Drives
250gig SD
500gig Sata
Wow, happened to me just one minute ago! Patched my test box on Tuesday then today, while NOT connected to the Internet, up popped the not genuine message but checking Control Panel > System shows it is OK.

Hmm.

Regards,
GEWB
 

My Computer My Computer

At a glance

Linux Mint / XP / Win7 Home, Pro, Ultimate / ...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
(7 different computers booting up to 10 systems)
OS
Linux Mint / XP / Win7 Home, Pro, Ultimate / Win8.1 / Win10
Other Info
Four desktops, two laptops, one notebook and one tablet

My Computer My Computer

At a glance

Windows 7 Ultimate x64i5 2500 Sandybridge8gigGigabyte GTX670 Windforce
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
i5 2500 Sandybridge
Memory
8gig
Graphics Card(s)
Gigabyte GTX670 Windforce
Hard Drives
250gig SD
500gig Sata
Glad that it worked. I knew about the update because I received mine automatically last night.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
The sense of relief now its fixed is amazing....A happy old man again :D

Getting that not genuine popup was like going through the check out and the alarm going off when you know you have paid :o
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64i5 2500 Sandybridge8gigGigabyte GTX670 Windforce
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
i5 2500 Sandybridge
Memory
8gig
Graphics Card(s)
Gigabyte GTX670 Windforce
Hard Drives
250gig SD
500gig Sata
Applied the patch yesterday.

Today the Not Genuine returned.

Regards,
GEWB
 

My Computer My Computer

At a glance

Linux Mint / XP / Win7 Home, Pro, Ultimate / ...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
(7 different computers booting up to 10 systems)
OS
Linux Mint / XP / Win7 Home, Pro, Ultimate / Win8.1 / Win10
Other Info
Four desktops, two laptops, one notebook and one tablet
Please start a new thread of your own and follow the windows genuine instructions at the top of the forum index page
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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