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#1
Another 0x8004fe21 Genuine Activation problem
Hey everybody,
I've had this Alienware for a couple of years now, obviously with a genuine OEM version of Win 7 X64 installed on it but I suddenly started getting popups that my version wasn't genuine today after installing some updates....
I ofcourse tried to roll back with System restore first but that didn't help.
Afterwards I tried installing the little verify tool windows has online and that told me my version wasn't valid either so that was a bit awkward since they asked me to buy a new one.
If I check my system settings it still says it's genuine and I think I can even still download updates but I keep getting the popup in my face with a 0x8004fe21 error code in the corner.
So, I started googling a bit and the first thing I tried was the following:
That seemed to work, I got a "Your version is activated!" menu after a few seconds so I figured it was all good but it obviously wasn't.1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator.
4) Type: net stop sppsvc (It may ask you if you are sure, select yes) Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
I tried that a couple of times and it keeps saying it's activated and it just shows my Windows version and my code with a "This is a legitimate windows" logo on my System screen *shrugs*.
Afterwards I tried running a
CHKDSK C: /R,
rebooted and waited for it to finish and then ran a
SFC /SCANNOW
Which told me I had some errors that couldn't be fixed. Which coughed up the following gibberish :P, this is the log (I rarred the file, password is Windows7 ):
https://mega.co.nz/#!JQIXiKKa!1A2NX-...O1ima9UlkAwKYA
I tried installing the latest Intel Rapid Storage Drivers since some people seem to fix this problem with that but that didn't help either.
I checked the following commands (complete with answers I got) in CMD:
I checked my regedit and the latter 2 are indeed not there. Afterwards I ran the Windows Genuine Diagnostics tool (I'm kind of working in reverse order of most people I think lol). Here is my Diagnostics Report:
Microsoft Windows [versie 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle rechten voorbehouden.
Systeemcontrole wordt gestart. Dit proces kan enkele minuten duren.
Verificatiefase van systeemscan wordt gestart.
Verificatie is 100% voltooid.
Er zijn beschadigde bestanden gevonden, maar deze kunnen niet allemaal worden he
rsteld.
De details zijn opgenomen in CBS.Log windir\Logs\CBS\CBS.log. Bijvoorbeeld
C:\Windows\Logs\CBS\CBS.log
C:\Users\Alienware> REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
DisplayName REG_SZ Security Processor Loader Driver
ErrorControl REG_DWORD 0x3
Start REG_DWORD 0x0
Type REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
0 REG_SZ Root\LEGACY_SPLDR\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1
C:\Users\Alienware> REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
NextInstance REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
Service REG_SZ spldr
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x400
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ Security Processor Loader Driver
Capabilities REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
ActiveService REG_SZ spldr
C:\Users\Alienware> REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
VC
Fout: Het systeem kan de opgegeven registersleutel of -waarde niet vinden.
C:\Users\Alienware> REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
SVC
Fout: Het systeem kan de opgegeven registersleutel of -waarde niet vinden.
According to malwarebytes and Comodo Internet Security I have no Malware or Virusses and I never had an issue like this in the past years.Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {88310733-27D5-43BD-9003-C586E7F580DC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{88310733-27D5-43BD-9003-C586E7F580DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-4284324014-357433907-194711073</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>Alienware X51</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="7"/><Date>20121227000000.000000+000</Date></BIOS><HWID>BD573B07018400FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514
Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activerings-id: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00178-926-800008-02-1043-7601.0000-3452014
Installatie-id013556755140019876310950845081336680212801816002155276
URL van processorcertificaat: SpcService Web Service
URL van computercertificaat: RacService Web Service
URL van gebruikte licentie: UseLicenseService Web Service
URL van productcodecertificaat: PkcService Web Service
Gedeeltelijke productcode: 32W74
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 2
Vertrouwde tijd: 12-12-2014 3:48:36
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:11:2014 20:28
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: NAAAAAIAAgABAAIAAAACAAAAAgABAAEAln0Y0JK6dxaIV3zpYtOCnBLidr1cw7ABQlIucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALWARE ALIENWRE
FACP ALWARE ALIENWRE
HPET ALWARE ALIENWRE
MCFG ALWARE ALIENWRE
FPDT ALWARE ALIENWRE
SLIC ALWARE ALIENWRE
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
DMAR INTEL SNB
BGRT ALWARE ALIENWRE
I seriously hope someone can help, I really don't want to do the phone activation thing, hate that kind of stuff nor do I want to reinstall windows because I have loads of stuff I'd have to backup but currently no external disk to do so nor do I have the time... plus my version really is legit so *sigh*
I really really hope someone can help me out with this one....I'm fresh out of ideas. Thanks in advance!
Last edited by TheM4dHatter; 11 Dec 2014 at 21:51.