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Windows Activation alert "not running genuine Windows" (0x8004fe21)
First off, thanks for reading my post.
Second, apologies if the answer already exists on the forum. I've searched the forum for related posts for this issue & code, I got about 400 hits. I went through about a dozen with no luck (plus other non-sevenforums Google searches), so I'm posting.
My computer description is in my profile: self-built in 2011, running Win7 Pro 64 (OEM, purchased on Newegg, quite confident it is legit). Until a few days ago, I had no issues with Windows Activation. I believe it was on Dec 10 that Windows Update picked up several updates, apparently for Office 2007. After that update, I began receiving the alert that my computer was not running genuine Windows with the error code 0x8004fe21. See attached screenshot. Yet under the System panel, it shows as activated.
I have tried several fixes so far, none have been successful in resolving the issue:
- I uninstalled the Windows updates I received around Dec 10.
- I uninstalled an old copy of Office (pre-2007). I use LibreOffice.
- Based on several recommendations on this site & others, I updated the Intel Rapid Storage Technology driver to the most recent posted on the Asus site for my mobo (V10.5.0.1026).
- I've repeatedly tried the "Resolve online now" link to the /genuine/validate site on microsoft.com. On IE11, it tells me the browser isn't configured to run the required script and asks me to download legitcheck.hta. I never use IE, so I went to my default Firefox where the page validates interminably--I've let it run for several hours with no progress.
The other solutions I've read have so far not applied to me.
Below is the MGADiag output. I appreciate any help/suggestions on how to fix this alert.
Code:Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-JMCTY-GF9K7-7R4BY Windows Product Key Hash: 0KQK1JcrCxhNpWyIwSjus31tEss= Windows Product ID: 00371-OEM-9044803-59704 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {03DD7CB9-7354-45D9-A60A-9B9910422A03}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{03DD7CB9-7354-45D9-A60A-9B9910422A03}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7R4BY</PKey><PID>00371-OEM-9044803-59704</PID><PIDType>3</PIDType><SID>S-1-5-21-74154213-1200314215-913710966</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1011</Version><SMBIOSVersion major="2" minor="6"/><Date>20110408000000.000000+000</Date></BIOS><HWID>A1250500018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00180-448-059704-02-1033-7601.0000-1442011 Installation ID: 011543979832967733708596026591632872610012781426327423 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 7R4BY License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 12/14/2014 10:56:51 PM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: 0x00000000 HealthStatus: 0x000000000001EFF0 Event Time Stamp: 12:10:2014 23:04 WAT Activex: Registered WAT Admin Service: Registered HWID Data--> HWID Hash Current: KgAAAAAAAQABAAEAAAABAAAAAgABAAEAln0kLhpdBi9M9j6TDsjwUy5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA A M I SSDT AMICPU PROC