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Windows 7: Windows not genuine, internet not working, DNSAPI.dll is missing

10 Nov 2015   #1

Windows 7 64 bit
Windows not genuine, internet not working, DNSAPI.dll is missing

Hello I'm new here, I have what I (and apparently the service center rep on the phone) think is a unique problem/conundrum. I am posting from my laptop because there is no way for me to access the Internet on the desktop.

I'm running Windows 7 64-bit and for the past month the desktop has had no access to the Internet. Originally, when it would boot up it would show an error that says something like DNSAPI.dll is missing. I believe this is somehow connected to the fact that I can no longer use the Internet on any browser or software. The problem got worse once my girlfriend tried to find solutions herself and the computer started saying Windows is not genuine.

My gut reaction is to backup and completely wipe the computer, but the problem is she has some games on her computer that she doesn't have cdkeys for. She can not re-install these games unless she has the cdkeys. In summary, I'm at a complete loss.

Here are the details as per the Windows not Genuine Instructions:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X8PXJ-4W8P2-6RHR9
Windows Product Key Hash: E9RhsDHka0x/RQU9/yEqsRmn/kY=
Windows Product ID: 00359-OEM-8704027-05595
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {124C71F7-BFEA-4630-8198-D746F8438AF6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150928-1507
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{124C71F7-BFEA-4630-8198-D746F8438AF6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6RHR9</PKey><PID>00359-OEM-8704027-05595</PID><PIDType>3</PIDType><SID>S-1-5-21-2923518886-645945498-1284322910</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1106</Version><SMBIOSVersion major="2" minor="7"/><Date>20120727000000.000000+000</Date></BIOS><HWID>24493C07018400FE</HWID><UserLCID>0404</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:18:2015 16:12
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl

My System SpecsSystem Spec
13 Nov 2015   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome Cheezus mate my first thoughts are if this is a custom made machine did you make it if not who did because the maker would have had to have an OEM media to install Windows.

Now have a look at this and see if you have done something similar recently re that error message Dnsapi.dll not found - Am I infected? What do I do?

Re the laptop CD keys you can have a look at this and I know Magic Jelly Bean (Option two) is good at finding Microsoft keys at least and if the ones she wants are Microsoft they will be listed
Product Key Number for Windows 7 - Find and See

There are other keys finders you just need to Google to find them.
My System SpecsSystem Spec
14 Nov 2015   #3

Win 7 Home Premium x64/Linux Lite 2.6 x64

here's a vb script to find windows product key

If you click on the popup and then press CRTL + C it will copy product key to clipboard, you can then paste it into notepad

If you have Win7x64 DVD you could do repair install, saves all your installed programs, files, folders, music, pictures, etc., just replaces windows

If that is what you wish to do, I have detailed instructions. Piece of cake really, I do them all the time.

Attached Files
File Type: zip Find Windows Product Key .zip (559 Bytes, 2 views)
My System SpecsSystem Spec

18 Nov 2015   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

This error type is notoriously difficult to fix

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC and CheckSUR, following the Windows Update Posting Instructions

Post the results.
My System SpecsSystem Spec

 Windows not genuine, internet not working, DNSAPI.dll is missing

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