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Windows 7: KB3097877 re-issued?

12 Nov 2015   #1

W7 Pro SP1 64bit
KB3097877 re-issued?

I installed KB3097877 on the 10th.

I saw posts that it broke TeamViewer.

Indeed, my TeamViewer would not connect to other computers.

I uninstalled KB3097877 on the 10th.

TeamViewer was still broken for me.

I installed KB3097877 on the 11th so that I could keep testing Outlook.

Now I am offered KB3097877 again.
[BTW, TeamViewer started working again on its own.]

KB3097877 re-issued?-kb3097877.png

The catalog (and Windows Update) shows it was published on 12 Nov.

KB3097877 re-issued?-kb3097877-cat.png

I'm going to install it

My System SpecsSystem Spec
12 Nov 2015   #2

W7 Pro SP1 64bit

TeamViewer still works. Outlook 2010 still works... BUT: KB3097877 (version 1?) did not break Outlook on this laptop - even when viewing HTML format e-mails with images and tables. So, installing this version of KB3097877 over top of the old version of KB3097877 was not much of a test.

KB3097877 (version 1?) did break Outlook 2010 on my desktop - even if I did not open any e-mails. I can not test KB3097877 (version 2?) on my desktop again. It is busy doing stuff.
My System SpecsSystem Spec
12 Nov 2015   #3

Win7 Pro x64 and Win7 Ultimate x64 (depends on machine)

I have seen nothing that would lead me to believe that there's two versions of this update. Indeed, when I uninstalled it, everything it broke came back to life, but in spite of turning off auto-update, it insisted on continuing to try to install during Shutdown, and in fact did so on one laptop late on the 11th, and promptly broke everything again. I would expect there to be a different KB superseding this one rather than cause infinite confusion . . . so unless you've got something definitive by which you can actually identify different versions . . . other than anecdotal machine behavior after installing it . . . the presumption MUST be there is one, and only one version of this KB. Anything else is . . . literally . . . just a wild-ass guess . . . pure speculation.

I would also expect Microsloth to have announced quite loudly and extensively that is has reissued a new version of the update with instructions on how to uninstall and eradicate the bad one. Secretly changing it and not telling anyone is just as bad, if not worse, than having issued a KB that is breaking so many things as those like me who have uninstalled it are not about to install it again as it's breaking things I need to use, and that completely defeats fixing it and not telling anyone.

My System SpecsSystem Spec

12 Nov 2015   #4

W7 Pro SP1 64bit

Quote   Quote: Originally Posted by jalind View Post
I have seen nothing that would lead me to believe that there's two versions of this update.
The version in the screenshots in my OP show an update that was published on 12 Nov.

Maybe the publish date can change without the KB changing... but it sure looks like a new offering. Those that hid the update will be offered it again if the update has indeed changed.

CBS.log indicates the install on the 10th and the 11th was:

CBS.log indicates the install on the 12th was:

Makes me wonder if I missed

...or maybe those log entries don't mean what I think they mean.
My System SpecsSystem Spec
12 Nov 2015   #5

Win 10 Pro x64, Win 7 Pro x64

Yes KB3097877 was reissued/re-offered on my Win 7 Pro (no issues)...
KB3097877 re-issued?-kb877.jpg

My System SpecsSystem Spec
12 Nov 2015   #6

W7 Pro SP1 64bit

Here is one of the files that KB3097877 updates:

KB3097877 re-issued?-kb3097877-vm-10th.png

KB3097877 re-issued?-kb3097877-vm-12th.png

The first screenshot shows what KB3097877 installed into one of my VMs on 10 Nov.

The second screenshot shows what a different version of KB3097877 installed into that same VMs on 12 Nov.

So, a file dated 17 Oct is published on 10 Nov.
and a file dated 03 Nov is published on 12 Nov.
(released late on 11 Nov.)
I wonder if they new there were issues with the first version and were already testing the second version.

My System SpecsSystem Spec
12 Nov 2015   #7

W7 Pro SP1 64bit

Quote   Quote: Originally Posted by Urthboundmisfit View Post
Yes KB3097877 was reissued/re-offered on my Win 7 Pro (no issues)...
Attachment 375690
Sure. Look on technet

Wish I had thought of that.

My System SpecsSystem Spec
12 Nov 2015   #8

Windows 7 Pro & Ultimate, Windows 8.1 Pro, Linux Mint 19 Cinnamon (All 64-Bit)

I've also had two. One was installed last night and I received it again today.
My System SpecsSystem Spec
12 Nov 2015   #9
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

I removed and hid KB3097877 Yesterday and got a new re-issue again today.
Just hid it again.
KB3097877 was screwing up my Realtek Audio on two computers.
My System SpecsSystem Spec
12 Nov 2015   #10

Windows 7 Professional 32-bit

Hello all,

Found this error late yesterday on some of our 60 or so field devices, scattered all over the country. Today we managed to use Kaseya to run a couple of scripts and force the machine to log in as the administrator account, once it was logged in we could connect remotely, remove the update, disable automatic updates (these tablets are on the verge of being phased out anyway) and then change the registry keys we had changed in the scripts back to their defaults. All in all, close to a best case scenario considering where we were yesterday.
My System SpecsSystem Spec

 KB3097877 re-issued?

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