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Windows 7: Windows update downloads nothing

29 Jan 2016   #1

Windows 7 Home Premium 64b ServicePack1
Windows update downloads nothing

I just discovered yesterday that Windows is not updating since october last year.
That was when I upgraded to Windows 10.
I had severall issues with Windows 10 and decided to return to Windows 7 but I did not do this using Windows but returned to an image I of my system that I had made with Acronis just before the upgrade.

I have tried almost everything I read on the internet:
Ran sfc/ scannow
Tried to run System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014]
Added keys to registry:

Windows Registry Editor Version 5.00



After this I retried running System Update Readiness tool and it worked.
Windows update still not running (hangs at 0%)
So I decided to install the updates one by one.
Even that does not work - I download the msu file to my pc and start it and get message "searching for updates on the computer"
Why does it have to search?????
I finaly tried installing an update using cmd.
I get the same message - see screenshot

Attached Thumbnails
Windows update downloads nothing-knipsel2.png  
My System SpecsSystem Spec
29 Jan 2016   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Amazone,
Can you run the tool from this link please
Windows Genuine and Activation Issue Posting Instructions

Could you also post a copy of your windows update log.

My System SpecsSystem Spec
30 Jan 2016   #3

Windows 7 Home Premium 64b ServicePack1

Thank you Torchwood.
To begin let me say that yesterday I selected 4 Windows update from 13/10/15 en let it run all night. The update did succeed. This morning I then selected the updates from 10/11 and these had been installed after 2 hours.
Again like before - the update remained at 0% when I looked after 1 hour. So it seems the Update is working but very slowly and without showing the progress.

Another thing:
Windows 10 update is proposed in the uptional updates but is checked by default.
So you must not forget to go to uptional updates and uncheck this before updating. Microsoft really seems to be determined to push us to Windows 10!!!

Here is the Windows Genuine and Activating issue report:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GMHGJ-32T3G-RRT4Q
Windows Product Key Hash: VgI15no0uLJd8/HeR/o27ZtI/8U=
Windows Product ID: 00359-OEM-8683361-66019
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B1154FE0-A453-4AB1-AE80-6274A3E516A6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.150928-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B1154FE0-A453-4AB1-AE80-6274A3E516A6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RRT4Q</PKey><PID>00359-OEM-8683361-66019</PID><PIDType>3</PIDType><SID>S-1-5-21-729673755-3722144356-2474752940</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>OptiPlex 745 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>2.6.6 </Version><SMBIOSVersion major="2" minor="3"/><Date>20110626000000.000000+000</Date></BIOS><HWID>F7F03007018400FA</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B8K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>33E97239844958E</Val><Hash>AsNDvRpmZ69vk8tNmXDN8hnhz1o=</Hash><Pid>89388-711-2614035-65613</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.18257

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activerings-id: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3
Uitgebreide PID: 00359-00172-833-666019-02-1031-7601.0000-2592015
URL van processorcertificaat: SpcService Web Service
URL van computercertificaat: RacService Web Service
URL van gebruikte licentie: UseLicenseService Web Service
URL van productcodecertificaat: PkcService Web Service
Gedeeltelijke productcode: RRT4Q
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 1
Vertrouwde tijd: 30/01/2016 10:04:43

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:26:2015 13:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value

I am more and more convinced that it is Windows 10 update causing all these issues.
Trying to find how I can get rid of it.
My System SpecsSystem Spec

30 Jan 2016   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
remove W10

Hi Amazone,
Follow this link to dissable W10 upgrade.
Upgrade to Windows 10 Update - Enable or Disable in Windows 7 or 8.1 - Windows 10 Forums
Method 1 as your running home premium.

Yep its more than likely causing the slowdown.

Have a look at the last 2 pages of this link as well, shows which updates are W10 related.(Hide them)

How to remove Windows 10 upgrade updates in Windows 7 and 8

Most of on this forum who DO NOT want W10 have set updates to LET ME DECIDE.

The report looks fine nothing in there slowing down updates.
On a side note did your comp come with W7, if it did, youve wasted an OEM system builder key.

My System SpecsSystem Spec
30 Jan 2016   #5

Windows 7 Home Premium 64b ServicePack1

On a side note did your comp come with W7, if it did, youve wasted an OEM system builder key
What do you mean by this Roy?
In my family I am the one who installs/cleans and (tries to) solve all computer problems.
I still worked with Vista laptop and desktop myself.
Family tends to buy the newer pc's so I already had to get familiar with Windows 8.
Now that they want to upgrade to Windows 10 I decided to buy a cheap refurbished Dell laptop with Windows 7 and possibility to upgrade to Windows 10.

Myself I like Windows 7 very much. I was able to install all the programs I run on my Vista computers.
For safety I took an image of Windows 7 before I upgraded to Windows. I tested Windows 10 a bit but do not like it so on this pc I returned to Windows 7 and use it now instead of my Vista pc

Sorry - long explanation to tell that this is a refurbished Desktop that came with Windows 7
My System SpecsSystem Spec
30 Jan 2016   #6

Windows 7 Home Premium 64b ServicePack1

As for your suggestions:
Whilst waiting for your response I have been looking here in the forum and I already stumbled on both threads.

The second thread is very long and I have not read all. I got to page 16 and then read the 2 last.
I uninstalled all of the Updates that are suggested there.

After doing that Windows 10 upgrade was still proposed in the optional updates and still checked!!!

This thread also led me to your second link and I already changed the regystry adding the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate key (set to 1)
After all this I just restarted the PC and had to initiate a new search for updates - this is still extremely slow (30 minutes already)
So I don't know if Windows10 Upgrade will now not be proposed anymore.
Will come back here as oon as I know
My System SpecsSystem Spec
30 Jan 2016   #7

Windows 7 Home Premium 64b ServicePack1

OK Windows 10 is not proposed anymore in Optional.

But : 3021917 3035583 although removed and hidden are proposed again.
I am not alone with this issue.
Will monitor and come back here
Meanwhile I am updating by date. I now started 8/12 Updates at 16h46 still no progress shown on progress bar.
My System SpecsSystem Spec
30 Jan 2016   #8

Windows 7 Home Premium 64b ServicePack1

I finished installing all updates 8/12 took about one hour - the 12/1 update (the last one) took 30 minutes.

Now after restart another update is proposed:KB 3102810 and here is stated that this update solves issues with slow search and update of windows update.
Strange thing however that somewhere in How to remove Windows 10 upgrade updates in Windows 7 and 8 this update is said not to be installed??
Will post in that thread about this
My System SpecsSystem Spec
30 Jan 2016   #9

Windows 7 Home Premium 64b ServicePack1

To be complete about this issue I would like to ask something about what is proposed here:
Upgrade to Windows 10 Update - Enable or Disable in Windows 7 or 8.1 - Windows 10 Forums

I used method 1 and in fact all my problems are solved.
In a dutch forum other register changes were proposed:

Windows Registry Editor Version 5.00



What do you think of these?
On my pc this is still set at 1:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade] "AllowOSUpgrade"=dword:00000000
My System SpecsSystem Spec
31 Jan 2016   #10

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Amazone,

Re Wasted key, You answered my question >> I bought a Refubished <<, they upgraded with a new key.

As for the Dutch forum, There are various options depending on which version of W7, my info was based on your Home premium set-up, Use method 1, there are additional instructions for Pro/Ultimate/Enterpise.

My System SpecsSystem Spec

 Windows update downloads nothing

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