Windows Updates failing to install

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  1. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #31

    Hey Torchwood,

    Looks like bad news, The License files installed successfully, ChkDsk scan ran full disc scan (Surface included) and found no problems, SFC ran and found problems but couldn't find them (the logs big but would that help at all?) I tried reinstalling the KB but the install failed still, I don't know if it helps but here's the MGADiag report:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {6B7DD81C-6C2E-419E-B09A-52D40335213E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.151019-1254
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional with FrontPage - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B7DD81C-6C2E-419E-B09A-52D40335213E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2833491091-2125282442-2741541524</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 7100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100910000000.000000+000</Date></BIOS><HWID>B32B3B07018400F6</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>BABFAAD4C4D61B0</Val><Hash>SEishkJimZrBR/u8NT774CIf0yg=</Hash><Pid>54197-640-0698487-16062</Pid><PidType>14</PidType></Product><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>864F0FCCC4CD73E</Val><Hash>1kvzJLKmvg8iBHYevkHHBK9NEkk=</Hash><Pid>54185-640-0521274-17180</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:29:2015 16:34
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAQACAAAAAQABAAEAHKJMer3j8OnY+1TcVPkQMyzJ3sDx5UTRctAM1QLQ
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09    
      FACP            DELL          FX09    
      SRAT            AMD           FAM_F_10
      HPET            DELL          OEMHPET 
      MCFG            DELL          OEMMCFG 
      SLIC            DELL          FX09   
      OSFR            DELL          FX09    
      OEMB            DELL          FX09    
      SSDT            A M I         POWERNOW
    Hope it helps
      My Computer


  2. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #32

    your right


    Hi Nightweb,
    Couple of questions thou,
    Did you swap your HDD for a SSD??
    Do you have any recovery discs.
    How far back do your recovery points go, were there any before you encountered the problem
    The only other thing is have you used any optimiser progs, or is Norton 2011 causing a problem

    Its lookin like only a reset to factory, or if you have any discs a repair install.

    Roy
    Last edited by torchwood; 10 Feb 2016 at 15:14.
      My Computer


  3. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #33

    Hey Torchwood,
    no problem,
    No I haven't swapped my HDD for an SSD yet but plan to in the future and will proberly install fresh when I do,
    sort off, I don't have any Dell Windows 7 disc's but I do have a Windows 7 OEM Disc,
    I have two both from this month from Windows update, (I assume they are the successful Microsoft Security definition updates)
    no I haven't used any optimister, I have Norton but it seems to be working fine and have bee for months, ah that's sucks, wonder what caused it, and why SFC can't repair when the system is live, guess have to piritise the upgrade
      My Computer


  4. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #34

    restore


    HMM,
    The earliest restore date, when you select it , it will list programs affected, see if any are MS.
    DO NOT RUN IT, cancel once you've looked.
    We might get lucky.

    AH good youve got some discs,
    you could try a repair restore using them and none of your data will be lost

    Repair Install

    Although you have A N Others discs when you come to replace your hdd with an SSD and you use them you will need to phone activate, using the code on your comps Dell sticker.

    Roy
      My Computer


  5. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #35

    System Restore says it can't detect anything affected by the restore point, (I checked both), Having a look at that now, bit confusing mixing them all up pity not just put in disc hope for best, I'll have a more better read now, but it'll just reset windows and updates, won't effect games or programs? how risky? "Although you have A N Other disc's?" with WinXP (where most of my repair experience is) when I reinstalled a Generic OEM Windows I ran a some program, it scanned the Bios and then I put swapped the reg key that matched the BIOS string and put correct OEMBios files in c:\Windows, is it not the same on Win7? or even backup WPA.db?
      My Computer


 
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