New
#1
Can't get Win 7 Update to check for updates
Dell Optiplex 755, Win 7 Home. I have inherited this PC from the estate of a deceased uncle. I was with him when he purchased the PC so know it came from a legit source. Moreover, I have seen him successfully use it. The last recorded Windows updates are from July, 2015, when the PC ceased being used and a Win 7 sticker is still affixed to the case and the number is readable.
When I bring up the Windows Update site, I don't get an error code but do get a message telling me that 'system administrator' permission is required. So far as I know, there has only ever been one 'Administrator' user account account ever set up (and it still exists) and no password was involved, so far as I know.
As this may be a 'user' issue, how do I get to the 'super administrator' account and how do I get rid of any password that may have been established? Alternatively, would it be helpful to do a system reset to the date of the last update?
Otherwise, suggestions, advice, pointers to an appropriate tutorial, or anything else would be most appreciated as I would like to get this PC operating properly again