Reinstallation of Window 7 shows Not Genuine

rosawoodsii · 26 Dec 2016

Since I've had the use of my laptop, I put this away for quite a while, but now that I have some time, I'd like to get it resolved.

I had a dual boot of XP and Win7 on my desktop computer. I took it to a local PC shop to get some issues resolved and they ran a bunch of diagnostics, advised me that XP was very buggy and I should not use it. Okay, no problem, but after a bunch of other things, Win7 wasn't working either. I decided the best way to solve the problem was to reinstall Windows 7. I used Magic Jellybean to retrieve the product key and serial number, reinstalled, used the information I'd retrieved--and now it's telling me it's not a Genuine Windows copy. I didn't have the original OEM disk so I downloaded a copy (can't remember from where--it was over a year ago), but the numbers were good.

The desktop computer, btw, is 32 bit, and Windows 7 is Home Premium.
/
What do do now? The desktop has a 1TB disc on it I'd like to use because my laptop is running out of space.

Ranger4 · 26 Dec 2016

Could you please read through this tutorial & follow though, as we need that to help diagnose your problems.

Windows Genuine and Activation Issue Posting Instructions

rosawoodsii · 27 Dec 2016

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2D3B9-9JBVY-6FP93
Windows Product Key Hash: BeeqtKRlx6XnVimJnnJgUaFwCOM=
Windows Product ID: 00359-OEM-9815534-92222
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E322CB82-51CA-4C73-B7A1-88948467ED69}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E322CB82-51CA-4C73-B7A1-88948467ED69}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6FP93</PKey><PID>00359-OEM-9815534-92222</PID><PIDType>8</PIDType><SID>S-1-5-21-3680624841-1492660928-472097699</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7250</Model></SYSTEM><BIOS><Manufacturer>MS-7250</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20071004000000.000000+000</Date></BIOS><HWID>E9D13A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-155-392222-02-1033-7601.0000-1962016
Installation ID: 010655678974936092792962598084683956093000287052415191
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 6FP93
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 12/27/2016 7:37:10 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:27:2016 16:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAgABAAEAAQABAAAAAwABAAEAJJTyVE6ahBCSAMD5Gie+M7pQqPn2Aip5r8iOtg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            MSIISM        OEMAPIC 
  FACP            MSIISM        OEMFACP 
  HPET            MSIISM        OEMHPET0
  MCFG            MSIISM        OEMMCFG 
  OEMB            MSIISM        AMI_OEM

Eric3742 · 27 Dec 2016

Hi rosawoodsii

Your laptop is Toshiba Satellite.

Depend on which country you bought this Toshiba laptop.
Then in this way you can resolve your this Windows issue.

Call the Toshiba Service center, and ask them to provide you a Recovery disks.
Unless they can point you to the website to order this Recovery disk, which most likely in this case.

The cost is S$35.00 (some charge higher around $50) exclude delivery, Singapore dollar.

This is much cheaper than buying retail version.
The best benefit is all drivers and program are good and clean.

All you need after installation is to do Window updates.
For window updates, you need to seek this forum users for assist on how to do it.

Courtesy by TrashZone (if it works, do give him a Reputation)

Windows Update will not update and I've tried multiple fixes

As i did follow and completed part 1 of the windows updates.
After part 1 is completed, the next updates will be smooth going which will last few hours or days, depend on the download and your free time, rather just watch it run.

For OEM, you cannot get from MS website as they will point you to OEM.

I do have 3 Toshiba Satellite, and one of the 3 is knock-out.

I am using Toshiba Satellite L630 and using OEM Windows 7 Pro 7 64-bit.

In the Toshiba Service center, i make copies of the DVD(s) as 3 or 4 depend.
This is self-service and DVD disc is provided as part of the cost S$35.00
If not, the staff said will charge S$100.00 a bit like force to do it self-service.

This is up to you.
Your current is not OEM, and due to wrong product keys.
That is why you end up with not a Genuine Windows copy.

Eric.

rosawoodsii · 27 Dec 2016

The problem is not with my laptop, it's with a custom built desktop, 32 bit, not 64.

Ranger4 · 27 Dec 2016

rosa The Activation Code shown in your report is for computers made by a large manufacturer & the computer is sold with Windows 7 pre-installed. Windows 7 was not released until 2009 & your computer shows it has BIOS dated 2007, which is about 2 years before Windows 7 was released.

So your computer could not have been sold with Windows 7 pre-installed & that makes your current installation non genuine. OEM stands for Original Equipment Manufacturer & SLP stands for System Locked Pre-installation.

You will need to see if you can buy another copy of Windows 7. They are now becoming very hard to get. Do not buy one from Ebay or similar websites as they are very often pirated & just as bad as the one you have now.

Someone else of this Forum may come in & advise where you can get a new one as you are in the US. You cannot use your current Activation Code as it will not work on your computer, even with a new copy of Windows 7.

AddRAM · 27 Dec 2016

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AddRAM · 27 Dec 2016

rosawoodsii said:

The problem is not with my laptop, it's with a custom built desktop, 32 bit, not 64.

Who built this desktop ?

Who installed XP and W7 on it ?

Where did it come from ?

Eric3742 · 28 Dec 2016

rosawoodsii said:

The problem is not with my laptop, it's with a custom built desktop, 32 bit, not 64.

Ooops (my bad)

Ranger4 is right, as this is the same when the repairman did the re-installation on my laptop told me about it.

Eric.

Layback Bear · 28 Dec 2016

From your log.

<SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7250<

Windows License Type: COA SLP

Your installation of Windows 7 is counterfeit.

You have a COA/SLP on a retail MSI motherboard.

Your bios date is 2007.
Windows 7 didn't come out until 2009.

Jack