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Windows Update error 80073712 (no luck with SFS, SURT, etc.)
Hoping very much that this isn't a "reinstall Windows" issue... BTW, my forum profile system specs are up to date.
Wednesday, I checked Windows Updates and got the "Windows could not search for new updates" and the error listed is 80073712.
I have tried several things. Among them:
- I have run sfc /scannow from an elevated command prompt and rebooted several times.
- Each run resulted in "Windows Resource Protection could not perform the requested operation."
- I am attaching my zipped CBS.log. FWIW, the string [SR] does not appear anywhere in it.
- This may have been a poor call on my part, but I found a reference to an MS tool, EasyFix (MicrosoftEasyFix50202.msi) that I ran. I think it was supposed to clear clutter from the WU database. I am wishing I had waited on that. FWIW, I had tried all of the other steps below before trying the EasyFix.
- I have run the System Update Readiness Tool (Windows6.1-KB947821-v34-x64.msu).
- Each time, the "Windows Update Standalone Installer" asks if I want to install a Hotfix for Windows (KB947821, image attached). I say Yes and it downloads and installs something, pausing for a couple minutes near the end of the progress bar, then giving the "Installation Complete" message and leaving me with the option to close it.
- If I try to run Windows Update and check for updates after (per this MS link), I get the same 80073712 error as before.
- If I run the SURT msu file again, it happily goes through the same process.
- I have attached the CheckSUR.log and CheckSUR.persist.log files.
- I have tried running DISM from an elevated command prompt without much luck.
- Any of the following ...
- DISM.exe /Online /Cleanup-image /Restorehealth
- dism /online /cleanup-image /scanhealth
- dism /online /cleanup-image /checkhealth
- All result in Error: 87, "The cleanup-image option is unknown."
- Note that the DISM version shows as "Version: 6.1.7600.16385" and "Image Version: 6.1.7601.18489". At the command prompt, ver returns "Microsoft Windows [Version 6.1.7601]".
- The DISM.log is zipped and attached.
Any advice on a next step is appreciated. I was actually hoping to ghost the SSD drive on this system to a larger one, as the current one has fallen below 20 GB. But, I don't want to do that with WU not functioning.