the latest windows update cannot be removed

rick33 · 20 Jan 2019

Paul Black said:

Hi rick33, why don't you just create a bootable USB ISO?

cos i do not know what that is!

tried the disc we made. restarted laptop and got that same page.
thank you for not quitting!

Paul Black · 20 Jan 2019

Hi rick33,

rick33 said:

[1] Because I do not know what that is!
[2] Tried the disc we made. Restarted laptop and got that same page.

[1] Before I give you the instructions of how to create a bootable USB [it isn't as difficult as it sounds], please download and run the Windows7-USB-DVD-tool. Burn the ISO to a DVD using this => Windows USB/DVD Download Tool.

[2] You could have a dodgy DVD player/burner! Are you sure you finalized the DVD after burning?

rick33 · 20 Jan 2019

PROGRESS i can get it to a boot menu by pressing F12 on start up.
selected the DVD drive with that disk we made yesterday.
it is installing windows 7.!!!!!!!
what do i do now?
thanks

hit a snag, it wants a driver. will post a pic

Paul Black · 20 Jan 2019

Hi rick33,

rick33 said:

Hit a snag, it wants a driver. Will post a pic.

Do you know what make and model the DVD drive is. You can Google for the driver and download it onto a USB and install it from there, and then continue with the installation!

rick33 · 20 Jan 2019

the DVD drive is working so i doubt that is the driver it is looking for. see pics above

i have the details of the hard drive from that thing you sent before. just trying to save the pic on the chromebook

does this help?

Paul Black · 20 Jan 2019

Hi rick33,

During installation you should delete all partitions on the (C:) drive leaving you a single un-allocated partition on which you install Win 7 on.

Also, you should remove all other attached drives. What is in the (F:) drive?

What is system (D:). Is that the recovery partition? Was there an option to recover or reset to factory when you booted?

This is why using a bootable USB is sometimes better than using a DVD!

Paul Black · 20 Jan 2019

Hi rick33,

rick33 said:

I have the details of the hard drive from that thing you sent before.

[1] To start with I said the CD/DVD drive, not the HDD!
[2] What is on the Kingston Data Traveller 2.0 USB? [all other drives should be removed during installation]!
[3] Have you got a Drivers CD/DVD that came with the laptop?

System (D:) could be the recovery partiton on (C:)! Please see my previous post.

Paul Black · 20 Jan 2019

Hi rick33,

BTW, I had already said to you about booting the DVD and the boot order and getting into it in my Post #108 as below!

Paul Black said:

When you boot the computer just enter setup and get it to boot from the DVD, or change the boot order in the BIOS!

rick33 · 20 Jan 2019

yes i started from the DVD

i dont knowingly have any drivers.

disk F is probably the dongle^ for the mouse

there was no option of reset to factory specs. wish there was!

am i going to be inundated for drivers that i do not have?
thanks

rick33 · 20 Jan 2019

Now you have my computer potentially working.
i used F12 to set it to start from the DVD
put in the recovery DVDs
seems to be reading them so far.

But what do i do about the battery i removed? just put it back in? is it dud?

thanks so much