Unable to install KB4474419 on Win7 x64 Ultimate

Super Starman · Mar 15, 2019

The March updates are giving me a headache I've never experienced before, this update, goes up to 30% on reboot, like all of them, then at reboot, it gets to 97% and then I get "Failure to apply Windows Update (or something like that) Reverting changes ..." (not the exact wording, but I'm sure you guys know what I'm speaking of. Then after a while it reboots, I get the same message and then I get the login screen.

Of course Win Update tells me I have to do it again...I downloaded the .msu direct install file and that allowed me to install another update, it was having trouble applying 2 updates at first... see screengrab...the other one installed fine but this one keeps not wanting to behave...I hear it is pretty important of an update too, SHA-2 encoding being needed for updates past July of this year.

I never encountered such a situation, so I cleaned up the system and I can only find people having trouble with this KB for Win10 when I search around on various search engines. I need help from those keeping faithful to 7 x64 Ultimate!

wideglide · Mar 15, 2019

same problem here.

Super Starman · Mar 16, 2019

Have you found a solution? As for myself, strangely, I caught some malware between my many trials at updating that thing, I needed several programs to get rid of it all, malwarebytes, Zemana Antimalware, Malwarebytes AdsAware..., I noticed it when it highjacked firefox's homepage.

Had some quite strange stuff going on without me noticing, I'll stop trusting MSE entirely and re-install ESET NOD32. Now that all the malware is gone, I'll be trying to install it again...Keeping you posted.

Snick · Mar 16, 2019

I never liked or recommend MSE.

Super Starman please follow Windows Update Posting Instructions
We need to see logs.

wideglide please start your own thread and follow Windows Update Posting Instructions

Super Starman · Mar 16, 2019

Alright, will do. I'll try the Windows Update Troubleshooter first, I didn't apply changes yet, but it does see 3 things that would need repair, as of now.

Yeah, MSE is alright to detect while doing a manual scan, not so much at preventing surrependitious malware, I got no idea how it managed to show up when I was doing nothing but browse around for help regarding this in between reboots. If the WUT doesn't help I'll go ahead and get the logs.

Snick · Mar 16, 2019

Good luck with troubleshooter, however, it usually doesn't work.

amloessb · Mar 16, 2019

I had the same issue, and I found that the solution for me was the same as mentioned in this Microsoft Community thread. I dual-boot Windows 7 and Linux, and I had to boot directly into Windows when restarting to install KB4474419, instead of going through GRUB.

If you're dual-booting as well, you might want to give that a shot.

Super Starman · Mar 16, 2019

I got no idea how to do that...yep, I dual boot Mint and Win7...I unplug all usb external drives, that's the first thing mentioned over on MS' website...the direct boot part I don't know how to pull and bypass Grub, I don't think switching internal drives boot order would help, as grub is installed on all of them (internals).

Snick · Mar 17, 2019

Best practice to dual boot Windows 7/Linux is to place the Grub Bootloader on the same partition as your Linux distro.

Use Microsoft Boot Manager to initiate dual boot with Linux boot option to Grub.

Do you know how to accomplish the change?

Super Starman · Mar 19, 2019

I'd need to find this MS Boot Manager to be able to direct boot or I could boot into Mint 18.3 and run Boot-Repair, that way you can tell the linux program to remove grub from all drives except the one where Linux is located. I'd likely be able to figure out this MS Boot Manager easily, I just never heard of it, you have to boot from it on a dvd/cd or a usb drive I imagine? I'd take the instructions in any case.

Thanks a lot.

Snick · Mar 19, 2019

Here you go:

To restore the Windows Boot Manager:

Access the Windows RE environment. Instructions for running Windows RE can be found in the article How to Access the Windows Recovery Environment (Windows RE).
Enter the following command at the Windows RE Command Prompt:

bootrec /fixboot

This command will repair the boot sector of the Windows partition.

Note: For more control over the boot sector repair process, see How to Rebuild the Boot Sector for Windows Vista and Windows 7/8.x/10.
Exit the Command Prompt and restart the computer. This can be done simply by closing the Command Prompt window and then clicking on the Restart button.
If you then find that the Windows Boot Manager runs but does not correctly boot Windows, you may need to boot back into Windows RE and enter the following command at the Command Prompt:

bootrec /rebuildbcd

This command will allow you to rebuild the Windows boot configuration data (BCD).

You can use EasyBCD to set up dual boot in Win Boot Manager, however, you have to install GRUB on the Linux partition and point Linux option in Win Boot Manager to GRUB

Super Starman · Mar 20, 2019

Got it, my only worry now is this, windows is on the 4th partition of the drive it's on...at the time I thought I was done with Windows, but when I figured out back then in 2015 that in fact you could keep win7 without "upgrading" it to 10, I installed it back as my high quality sound card that requires a pci x1 port worked better for many applications that are sound-oriented, the proprietary drivers and their updates for it were required, I couldn't get ALSA or pulseaudio to be as great even with free software like Audacity, such as when time came to record sound from a turntable and other applications too, so I reinstalled it and my 2 other internal drives couldn't be formatted at the time and I didn't have a BD-R like now to clean up some data only drives/partitions so I ended up with this situation...

Super Starman · Mar 21, 2019

Code:

2019-03-15    00:23:08:240    2924    2a3c    CltUI    AU client invoking RebootSystem
2019-03-15    00:23:08:241    2924    2a3c    CltUI    WARNING: RebootFromUxInitiated failed with error 80070002
2019-03-15    00:23:08:305    2924    2a3c    Misc    WARNING: SUS Client is rebooting system.
2019-03-15    00:37:32:935    4896    1338    Misc    ===========  Logging initialized (build: 7.6.7601.24085, tz: -0400)  ===========
2019-03-15    00:37:32:947    4896    1338    Misc      = Process: C:\Windows\system32\wuauclt.exe
2019-03-15    00:37:32:935    4896    1338    AUClnt    Launched Client UI process
2019-03-15    00:37:33:362    4896    1338    Misc    ===========  Logging initialized (build: 7.6.7601.24085, tz: -0400)  ===========
2019-03-15    00:37:33:362    4896    1338    Misc      = Process: C:\Windows\system32\wuauclt.exe
2019-03-15    00:37:33:362    4896    1338    Misc      = Module: C:\Windows\system32\wucltux.dll
2019-03-15    00:37:33:362    4896    1338    CltUI    AU client got new directive = 'Forced Reboot', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
2019-03-15    00:37:37:080    4896    1338    CltUI    AU client got new directive = 'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
2019-03-15    00:42:13:091    4784    10a4    Misc    ===========  Logging initialized (build: 7.6.7601.24085, tz: -0400)  ===========
2019-03-15    00:42:13:091    4784    10a4    Misc      = Process: C:\Windows\system32\wuauclt.exe
2019-03-15    00:42:13:090    4784    10a4    AUClnt    Launched Client UI process
2019-03-15    00:42:13:107    4784    10a4    Misc    ===========  Logging initialized (build: 7.6.7601.24085, tz: -0400)  ===========
2019-03-15    00:42:13:107    4784    10a4    Misc      = Process: C:\Windows\system32\wuauclt.exe
2019-03-15    00:42:13:107    4784    10a4    Misc      = Module: C:\Windows\system32\wucltux.dll
2019-03-15    00:42:13:107    4784    10a4    CltUI    AU client got new directive = 'Download Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
2019-03-15    00:42:46:592     256    e04    Misc    ===========  Logging initialized (build: 7.6.7601.24085, tz: -0400)  ===========
2019-03-15    00:42:46:592     256    e04    Misc      = Process: C:\Windows\Explorer.EXE
2019-03-15    00:42:46:592     256    e04    Misc      = Module: C:\Windows\system32\wucltux.dll
2019-03-15    00:42:46:592     256    e04    WUApp    WARNING: SetPTextContext called on non-existent id 'updatesAvailable'
2019-03-15    00:42:46:593     256    e04    WUApp    WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateDetailSizeArea'
2019-03-15    00:42:46:593     256    e04    WUApp    WARNING: SetDescendentText called on non-existent id 'selectedUpdateDetailSize'

This is the log for the typical, installation of KB4474419, reboot going to 30% on shutdown then on booting back up, it says the usual "Wait while Windows Update configures Windows" or such, then it gets to 97% (sometimes less), then "Failure to configure Windows Update: Reverting changes..." which lasts about 7 minutes, another reboot, then "Wait while Windows Update is configuring Windows" for about 2-3 minutes then I get my login screen. I'm starting to notice other people online now who have trouble installing this one, but also have issues with KB4489878, I did initially, when the update came in 2 stages (I didn't get the 3 stages I see most people get for some reason). KB4490628 initially failed too for me but it was fine after I installed it manually. So I only have KB4474419 left and it's a pretty important one past August.. I haven't tried to install 4474419 manually after 4490628 installed correctly when doing so manually, if that info is worth knowing. I'm not exactly sure, but I should be seeing a reason with a code as to why Win Update fails in this log right?

When those WARNING lines show up, the system is functioning normally, so I thought maybe giving Windows Update Troubleshooter a try, I guess those are not supposed to be there, I only showed those 2 since they repeat a lot while the system is on.

EdT · Mar 23, 2019

0x80070005 for KB4474419 / KB4489878

Having the same issue on two of my Windows 7 Professional x64 machines. Tried almost everything I could find online for two days and still can't find a way to get these two dam updates to stick. Tried both online and manual updates and even wsusoffline to no avail. Checked the ReportingEvents.log and it states a code 0x80070005 for both of these updates. Anyone with any more ideas to crack this beast ?

Snick · Mar 25, 2019

EdT, start your own thread please!
Please follow Windows Update Posting Instructions & we'll be glad to assist you.

Snick · Mar 25, 2019

Super Starman
Please follow Windows Update Posting Instructions & we'll be glad to assist you.

Super Starman · Mar 26, 2019

EdT said:
Having the same issue on two of my Windows 7 Professional x64 machines. Tried almost everything I could find online for two days and still can't find a way to get these two dam updates to stick. Tried both online and manual updates and even wsusoffline to no avail. Checked the ReportingEvents.log and it states a code 0x80070005 for both of these updates. Anyone with any more ideas to crack this beast ?

I was able to install the other one you mentioned manually and by unchecking KB4474419. I'm only left with this one, that I've got only 4 months to fix or wait for a fix, see the thread over at microsoft's help forum...the more people post there about this, the more likely something good like a fix will come out.

Snick said:
Super Starman
Please follow Windows Update Posting Instructions & we'll be glad to assist you.

I did so at the beginning, then before posting the log, I gave more information that was relevant. Sorry about that but otherwise, I followed the rules, I got my log posted now, nothing else to say, unless the thread over at MS' forums gets somewhere.

Snick · Mar 26, 2019

Super Starman whatever you say!
Still don't see logs per WU posting instructions.
Can't proceed with your opinion or part of a log posted.
SMH!

Super Starman · Mar 28, 2019

First off, I should say sorry...I'm what I would say not a professional in the field, but I'm pretty advanced in my knowledge of OS's, not just windows, I almost never have issues where I need outside counsel, I'm a biochemist, but my dad flooded me with all kinds of computers and video game consoles since I was 5 year old...this sort of situation highly irritates me, especially since I'm not the type of person who gets viruses/malware, I could get away with having no protection for years and just online scans on XP x64 for 4-5 years, then I learned Linux by myself in 2010, I'm normally patient, this is highly disturbing me, seems like MS wants me to install Win10 with SHA-2 installing extremely important update that will render windows update useless by early august if not installed...when win7 is gone, well, I expect people to figure out how to get updates for a while longer like in XP x64...I'll be leaving MS behind forever, cleaning up all the spy-parts of win10 is a massive task, from what I've read.

So, there goes, I did step 1,2 and 3 per your exact instructions, here's the results with a link to to the CBS.zip file.

Here, the error code is the same as in the title of the microsoft thread : KB4474419 will not install - Microsoft Community

Error 80004005 which is unexplained error by Microsoft, a garbage error that gets thrown around for many problems without explanation, I'm attaching my CBS.zip file, I've done the first 2 steps, no issues. I get a 404 error from the website in the pop-up screen. Likely because it is 100mb in size, not the maximum 8mb you have setup for the site. I can upload it elsewhere though, but I'll await your response.

Nevermind, my favourite file hosting site could take it and that's within the rules to give a link to the CBS.zip file hosted elsewhere, here it is : CBS.zip
Zippyshare.com

Thanks for your help

Snick · Mar 31, 2019

Alright, ready to work with us. :thumbsup:

Taking a look at your CBS.log

Unable to install KB4474419 on Win7 x64 Ultimate

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