I did get an email from MS. Completed the form and they are asking me to send the product to them in Ireland and they will check it. If it is not genuine they say they will send a replacement at no cost to me.
Still waiting to hear back from Amazon and their reseller.
Off on a trip for a week so it will have to wait 'till I get back.
Thanks for all the help.
That's good to know - I was under the impression that the Compimentary Replacement Program had been terminated.
Thanks for all the help guys.
Just got an email from MS -
"Your counterfeit report submission has been reviewed and accepted. A complimentary software replacement kit will be shipped to the address you provided when submitting your counterfeit report.
Microsoft Corporation
One Microsoft Way
Redmond, WA, USA 98052"
So a great result for me and my son's laptop. MS often gets a bad press but I am very impressed with the way they have dealt with my issue.
Well, that is a result.
It's win, win, all round.
You get a genuine operating system, Microsoft get some good publicity, and with a bit of luck, one of the bad guys gets punished where it hurts.
I do think though that online retailers such as Amazon should vet their sellers more carefully. After all, the bad publicity doesn't do them any good whatsoever.
A good result indeed - I suspect that there's a few more hoopse that fergiet may have to jump through, but with any luck he'll end up with a valida Windows install.
Having said that, the replacement OS will be restricted to use on the affected machine (in the same way that an OEM license is) by the secondary SLT that comes with the package.
The delivery man brought a package from MS this morning. It contained disks for 32 & 64 bit versions of Windows 7 Ultimate. Considering the "fake" that I sent them was the Home Premium version it seems generous.
Just wish I could install in on my own pc instead of my son's laptop !But that would be greedy.
Thanks Microsoft for dealing with this so well.
Now, now, you're getting greedy.
If your son is still at school, have a look here for genuine and legitimate student software at huge discounts. Then you can install your new OS on your system.
Student discounts, deals & offers for premium software in UK
Heh! I know the feeling.
Please check the paperwork - Does it have the secondary SLT slip I mentioned, about being restricted to use on the affected PC?
I ask, because different MS Office seem to have different practices in this respect - or the rules change.
Hi there
Great result -- but just consider for a while -- just considering the sheer volume of goods Amazon ships with minimal amounts of problems I don't think you can blame Amazon -- two things would ensure --
1) Cost of Goods would rise horribly
2) delivery time would be increased -- and I know that when I order stuff online I usually want it delivered by YESTERDAY.
Amazon like most large organisations can't possibly individually check every single source of supply that does business with them -- at least not directly.
You could argue that they should -- but again would you be prepared to pay a lot more for your goods.
A Rogue trader can always slip in under te net and on the whole I think Amazon does a useful job and the amount of complaints it gets is very small in relation to the number of customers serviced and the volume of goods supplied.
As always in these things weed out the bad boys like you've done AND ALSO REPORT THE TRADER / SUPPLIER TO YOUR LOCAL TRADING STANDARDS OFFICER. (Most countries if not all in the developed countries have these type of people on their payrolls. Complaints do work too since the trading licence of these companies are withdrawn and the directors / business owners fined significantly too).
Cheers
jimbo
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