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Random BSOD's, error 0x0000003b... I don't know what to do!
Hi everyone,
EDIT: :::I have now attached a zip with the info:::
I'm a first time poster... and also only average when it comes to technical know-how with computers (so go easy on me lol).
I'm getting a lot of BSOD's this is the information from the one that just happened. I was just surfing the net (I think I had some music playing as well). It seems to be happening more and more. Before it was only every few days... but for example today I have had it 5 times so far! I'm freaking out a bit...
I have a laptop machine with these basic specs:
2630 QM
8G RAM
AMD Radeon 6870m
Here is some information from the last 2 BSOD's:
==================================================
Dump File : 120211-36223-01.dmp
Crash Time : 02/12/2011 6:53:42 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02d1fb55
Parameter 3 : fffff880`0a1f5b40
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120211-36223-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================
and
==================================================
Dump File : 120111-20950-01.dmp
Crash Time : 01/12/2011 12:25:35 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02d7e4b3
Parameter 3 : fffff880`0652dda0
Parameter 4 : 00000000`00000000
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+313f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120111-20950-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================
please help... it's a pretty new machine and I spent a fair amount of money... don't want it to have problems!
Last edited by Savoysuit; 02 Dec 2011 at 14:29.