BSOD happened browsing net according to gf

milo9986 · 02 Oct 2012

Hi Again,
Arc helped me out the other day on the 30th i think when i added the zip folder, everything was fine yesturday... The problem is my girlfriend phoned me today complaining the PC shutdown while at work and blue screen appeared. Here is the updated zip folder from today. Last time is was trend Micro which has now been deleted but have no clue what this new error could be.

Thanks in advance. Hopefully i will be BSOD free soon :) appreciate all the hard work from you all!
Attachment 234709

Arc · 02 Oct 2012

Hello again milo :)

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck A, {200000ff6, 2, 1, fffff800030ec144}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : USBPORT.SYS ( USBPORT!MPf_PollEndpoint+aa )

Followup: MachineOwner
---------

You enter into USB Selective Suspense, if it is enabled, Disable it.
See this article too: Binary files in some USB drivers are not updated after you install Windows 7 SP1 or Windows Server 2008 R2 SP1. Follow the Resolution there.
Remove anything attached with the USB ports other that the keyboard/mouse.

If, and only if doing this steps failed to solve the issue, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

milo9986 · 02 Oct 2012

Hi again Arc, not my week! i will give it a try tomorrow night as im up early to take my day to hospital at 5am. Will update you thanks. :)

milo9986 · 07 Oct 2012

Hi Arc, i have managed to change the setting to disabled now as this is the first time i have managed to get onto the PC due to work so apologies to the delay. I will now try again and try to play games and browse and see if i can get another BSOD.
Fingers crossed problems solved. Many thanks again.
I shall update if i get anything within the next 2 days

Arc · 07 Oct 2012

Best of luck :)
Let us know what happened during games.

milo9986 · 11 Oct 2012

Hi Arc.
During games i have so far had no problems. But literally 5mins ago i had the BSOD error that states not equal again which has popped up USBPORT.SYS again

if you would like i can run the driver verifier for 24hrs as requested. Thanks for helping.

Arc · 11 Oct 2012

milo9986 said:

Hi Arc.
During games i have so far had no problems. But literally 5mins ago i had the BSOD error that states not equal again which has popped up USBPORT.SYS again

if you would like i can run the driver verifier for 24hrs as requested. Thanks for helping.

milo, if it is the crash as you said, upload the dumps. We will get some useful information from those, for sure. Even without verifier enabled.

Go and upload it. :)

milo9986 · 11 Oct 2012

Here are the files, i am running the verifier but so far systems running fine.
thanks hope this helps in resolving the issue.
Attachment 236107

Arc · 11 Oct 2012

Milo, are you sure that there was a crash? The zip you uploaded contains no dump file at all.

milo9986 · 11 Oct 2012

Hi Arc, im actually shocked as it did crash and restarted with the error on the screen. I didnt look in the folder but it has always dumped before after it happens. I have just checked through windows, minidump and it is defo empty.
Apologies, hopefully it will happen again

how odd