New
#1
OS no longer loads after Windows Update
Hello!
I am running: Windows 7 64bit
On: Acer Aspire 5750 laptop
For a couple months my computer has been locking up at random intervals for several seconds each time. I got no error messages and each time it came back acting fine, so I just assumed I had too much running. Now, I'm not so sure it wasn't the HD failing, because...
Last week, I noticed the shield on the shutdown button indicating windows needed to run an update. I closed out of everything and pushed the button to shutdown/install updates. The computer immediately crashed almost as if I had held down the power button. When I attempted to restart it, my only 2 options were to start normally or launch repair mode. Normal didn't work, so I launched repair. Repair ran for close to 4 days. In the first 36 hours it asked to be restarted twice, after that it just kept running until finally I gave up and shut it down with the power button.
Like a moron, I do not have a recent backup of my files and really wish they could still be saved.
Since then:
- Tried to rescue files with Umbutu boot stick- error said it could not mount to drive.
- Tried to launch safe mode with command prompt via F8- system went back into repair mode instead.
- Tried to launch to last known good configuration via F8- system went back to repair mode, again.
- Tried to launch via Windows Boot Disk- the screen it gave me was not the same screen as the screenshots on the forums suggested I should get. My screen was an Acer logo with 3 options, but only 2 I could chose and both promised to wipe my data. One was to repair windows and the other was to replace it. I chose neither in an effort to not loose my data. From other peoples screen shots it looks like this disk should give me many more options, including one for command prompt.
- Tried Windows boot disk again, disk would not load this time.
Now I'm stuck! How can I check for HD failure if I can't get a command prompt or OS? It seems like everything I try goes right back into the same repair mode that ran for 4 days and did nothing good and forces me to shut down with power button despite how bad that is to do. Please help!