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Windows 7: Win32k.sys and ntoskrnl.exe issues

24 Mar 2013   #1
Rhythmeister

7 Pro.
 
 
Win32k.sys and ntoskrnl.exe issues

Hi folks, I installed a new Momentus XT in my girlfriend's laptop as her old HDD was giving MANY errors which I thought were causing her BSODs in Windows 7 but on the 15th and 17th of this month she got BSODs. One was just Win32k.sys and the one on St. Patrick's day was including ntoskrnl.exe. Can I bother some of you for a little advice please? She uses the laptop for work as well as pleasure so it'd be good to resolve the problem


My System SpecsSystem Spec
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24 Mar 2013   #2
Rhythmeister

7 Pro.
 
 

Oh, I ran SF_Diagnotics and have the folder RARed btw
My System SpecsSystem Spec
24 Mar 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Rhythmeister View Post
Oh, I ran SF_Diagnotics and have the folder RARed btw
If you want, you may upload that, too
My System SpecsSystem Spec
.

24 Mar 2013   #4
Rhythmeister

7 Pro.
 
 

Whoops! Done now good sir.
My System SpecsSystem Spec
24 Mar 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
The BIOS is old.

Code:
BIOS Version/Date    Dell Inc. A08, 07/01/2008
Update the BIOS from Dell.

If it still crashing, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip


Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
24 Mar 2013   #6
Rhythmeister

7 Pro.
 
 

Cheers ears, I've got the last of the released BIOSes for this machine on now and Daemon Tools uninstalled. I'll see what I can do with Driver Verifier ASAP
My System SpecsSystem Spec
24 Mar 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now first observe the situation.

If it crashes again, go for driver verifier. Otherwise it may not be needed.
My System SpecsSystem Spec
18 Apr 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Is there any more issue?
My System SpecsSystem Spec
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 Win32k.sys and ntoskrnl.exe issues




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