BSOD and Photoshop CS6

odessit40 · 03 Mar 2014

Hello

Lately, my pc has been giving me a lot of headache. It seems to spit out BSOD randomly - every couple of weeks. But the biggest problem is that it crashes when I use some graphics oriented program such as Photoshop or Lightroom. (My guess heavy GPU burden).

Can you help me out - i am attahcing the minidump file

Any help would be greatly appreciated. I am actually considering swapping my Video card....I recently swamped my SSD as i thought this was the culprit.

Thanks

Arc · 04 Mar 2014

Hi odessit40.

Sorry to say that we are somehow clueless here. You have to do two things.

First, post it following the Blue Screen of Death (BSOD) Posting Instructions.

Second, fill up your system specs.
See your system specs and fill it up here.

Also, as the stop 0x124 BSODs are mostly hardware oriented, do some hardware tests.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
____________________________________

Code:

BugCheck 124, {0, fffffa800e465038, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

Layback Bear · 04 Mar 2014

Yes spec would be nice.
Photoshop need a lot of ram to work properly.

odessit40 · 30 Mar 2014

My pc just BSOD'ed again - this time stating it was a Hardware error.
I just started Lightroom and the system crapped out.

odessit40 · 30 Mar 2014

My pc just hit the temp of 62 degrees C, but I doubt it's a cause for concern?

Arc · 30 Mar 2014

After three weeks, without any feedback to earlier suggestions and without any necessary information .......

I am sorry that I cannot be helpful in such a situation. May be anybody else .......

peebee · 30 Mar 2014

You need to do as Arc suggested and stress test your hardware. That's where the error exists. Most L1 cache errors are caused by excessive leakage, which is normally due to overheating processors.

Code:

===============================================================================
Common Platform Error Record @ fffffa800e465038
-------------------------------------------------------------------------------
Record Id     : 01cf35ac62458524
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/2/2014 0:14:38 (UTC)
Flags         : 0x00000002 PreviousError
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e4650b8
Section       @ fffffa800e465190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Write
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100f43
Processor ID  : 0x0000000000000002
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e465100
Section       @ fffffa800e465250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000002
CPU Id        : 43 0f 10 00 00 08 04 02 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa800e465250
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e465148
Section       @ fffffa800e4652d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : DCACHEL1_DWR_ERR (Proc 2 Bank 0)
  Status      : 0xf62bc000da000145
  Address     : 0x00000002483d8b80
  Misc.       : 0x0000000000000000

Britton30 · 31 Mar 2014

62C for a PhenomII X4 is quite hot. I couldn't fins a spec, but I think max temp for them is 65C-68C.