DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 randomly now no boot

aklizardking · 20 Feb 2015

Hello,
I have a computer that I have been trying to get to work. I have tested hard drive with dell diags, pc doctor, and seatools. It has passed all test multiple times including memtest 10 passes, also I have reload the windows 7 pro 64bit operating system about 4-5 times. After doing all windows updates, adobe reader/flash,drivers from dell.com, and installing kaspersky anti-virus it will work for a few days. Then randomly it will bluescreen and will not boot into os again. I have tried to disable all microsoft drivers through verifier but it still will not boot normal or safe mode. I have got some startup repair details if anyone can help as well as bluescreenview. The only thing I haven't tried yet is to replace hard drive and reinstall. When I try to restore the computer to a previous point it still will not boot. The only way I have been able to get the computer to boot into windows again was wipe the drive with a partition program, normal format from windows install would not work after reboot. All most seems like the MBR goes corrupt on it own randomly. Let me know what you think.
Thanks,

Dell Latitude E6520
Intel core i7-2720QM 2.20GHz
8GB Memory
500GB Hard drive AHCI
Nvidia n12p-ns2

Problem Signature
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21199228
Problem Signature 05: AutoFailover
Problem Signature 06: 9
Problem Signature 07: CorruptFile
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

==================================================
Dump File : 021015-23150-01.dmp
Crash Time : 2/10/2015 4:20:06 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : h:\Windows\MiniDump\021015-23150-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 294,352
Dump File Time : 2/10/2015 4:21:38 PM
==================================================

Arc · 20 Feb 2015

Blue Screen of Death (BSOD) Posting Instructions

aklizardking · 23 Feb 2015

I have to restore the computer to a previous restore point so I could boot into the operating system again. I restored it to a date before the card reader driver was updated and 3 windows update points
Thanks,

http://speccy.piriform.com/results/L...Zzo1nHLBBLxmq1

MiniToolBox by Farbar Version: 30-11-2014
Ran by Owner (administrator) on 23-02-2015 at 16:19:25
Running from "C:\Users\Owner\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (02/23/2015 04:11:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/16/2015 00:02:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/14/2015 06:25:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 11:03:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 10:58:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 09:56:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 09:33:03 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 09:16:03 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/10/2015 04:23:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/10/2015 01:22:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (02/23/2015 04:09:40 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC :20" could not be registered on the interface with IP address 192.168.22.219.
The computer with the IP address 192.168.22.195 did not allow the name to be claimed by
this computer.
Error: (02/23/2015 04:09:40 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{FDD3581B-FD39-4D7C-BF48-C2A8110BEA34} because another computer on the network has the same name. The server could not start.
Error: (02/23/2015 04:09:35 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC :0" could not be registered on the interface with IP address 192.168.22.219.
The computer with the IP address 192.168.22.195 did not allow the name to be claimed by
this computer.
Error: (02/23/2015 04:09:32 PM) (Source: Service Control Manager) (User: )
Description: The O2FLASH service failed to start due to the following error:
%%2
Error: (02/16/2015 00:10:06 PM) (Source: KLIF) (User: )
Description: Сonnection is not established
Error: (02/16/2015 00:10:06 PM) (Source: KLIF) (User: )
Description: Сonnection is not established
Error: (02/16/2015 00:01:46 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC :0" could not be registered on the interface with IP address 192.168.22.219.
The computer with the IP address 192.168.22.64 did not allow the name to be claimed by
this computer.
Error: (02/10/2015 04:21:39 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000008, 0x0000000000000000)C:\Windows\MEMORY.DMP021015-23150-01
Error: (02/10/2015 04:21:24 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:19:33 PM on ‎2/‎10/‎2015 was unexpected.
Error: (02/10/2015 01:21:45 PM) (Source: Service Control Manager) (User: )
Description: The O2FLASH service failed to start due to the following error:
%%2

Microsoft Office Sessions:
=========================
Error: (02/23/2015 04:11:06 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/16/2015 00:02:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/14/2015 06:25:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 11:03:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 10:58:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 09:56:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 09:33:03 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/11/2015 09:16:03 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/10/2015 04:23:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/10/2015 01:22:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================
AccelerometerP11 (HKLM-x32\...\{87434D51-51DB-4109-B68F-A829ECDCF380}) (Version: 2.00.10.34 - STMicroelectronics)
AX88772 (HKLM-x32\...\{CAAF899F-D15F-480F-AF10-22B1431A5E9F}) (Version: 1.00.0000 - )
Cisco EAP-FAST Module (x32 Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (x32 Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (x32 Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Dell System Manager (HKLM\...\{9CC89928-4787-4ED5-9942-4EBF6C2468E6}) (Version: 1.7.10000 - Dell Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.1200.101.134 - ALPS ELECTRIC CO., LTD.)
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 5.100.235.13 - Dell Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6324.0 - IDT)
Intel(R) Identity Protection Technology 1.2.27.0 (HKLM-x32\...\{F109D156-577D-101B-A622-CF4351943AA4}) (Version: 1.2.27.0 - Intel Corporation)
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.1.70.1205 - Intel Corporation)
Intel(R) Network Connections Drivers (HKLM\...\PROSet) (Version: 18.1 - Intel)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
NVIDIA Control Panel 327.62 (Version: 327.62 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 327.62 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 327.62 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.26.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.26.4 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.141.953 - NVIDIA Corporation) Hidden
NVIDIA nView 140.75 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NView) (Version: 140.75 - NVIDIA Corporation)
O2Micro Flash Memory Card Windows Driver (HKLM-x32\...\InstallShield_{0CB3B7EE-52C7-4136-AF40-605567D90318}) (Version: 3.0.07.23 - O2Micro International LTD.)
O2Micro Flash Memory Card Windows Driver (x32 Version: 3.0.07.23 - O2Micro International LTD.) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.1.39.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.1.39.0 - Renesas Electronics Corporation) Hidden
========================= Memory info: ===================================
Percentage of memory in use: 25%
Total physical RAM: 8148.93 MB
Available physical RAM: 6109.38 MB
Total Pagefile: 16296.05 MB
Available Pagefile: 14400.06 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.5 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:431.19 GB) NTFS
========================= Users: ========================================
User accounts for \\OWNER-PC
Administrator Guest Owner

**** End of log ****

Arc · 24 Feb 2015

There is no crash dump in the zip that you uploaded. Probably due to that system restore.

Do the upload again after the computer BSODs once again. Dont run any disc cleanup tool before you upload another zip.

aklizardking · 24 Feb 2015

The dump that I have is in the original post, also let I said in the post once the computer bluescreens it will not boot normal/safe mode. It just show the windows logo then straight to start up repair. I was honestly surprise that a system restore worked.
I had got 4-5 of these laptops without hard drives and I used the same image for all of them and this is the only one that I have had issues with. First two times the computer didn't boot into windows, so we reload from the image again. Second it came back with a wifi issue (would not detect wifi adapter) uninstall/reinstall wifi driver. Which didn't fix the issue, then system restore to a previous point which broke the computer again to a no boot into windows. Third time we went to reload from usb windows 7 clean installation, after setup files were loaded the computer restarted then never booted. I then took out the hard drive and wipe all partition with a partition program. Fourth time it took the install from usb windows 7 clean installation everything was going good, ran windows updates restart twice, then no boot again into windows. Fifth time wiped all parts, then image, then updates,adobe,drivers from dell, and kaspersky, everything was working for several days. Then again here we are in the same boat. I just don't want to waste time putting a hard drive in if you believe it maybe a hard drive controller on the motherboard. As I believe if there were software issues we would have the other 4-5 laptops coming back.
Let me know what you think.
Thanks,

Arc · 24 Feb 2015

A stop 0xD1 is generally a driver caused BSOD. ntoskrnl.exe is not a driver, but the kernel on which the BSOD occurred. Either teh crash dump recording mechanism failed to determine the proper failing module or the employed dump interpreting tool is incompetent to find it out.

So we need to check the crash dump to know which driver is causing the BSOD.

aklizardking · 25 Feb 2015

This is the dmp file from the computer before the restore.
Thank you guys for all your help, hope this will help me with this problem.

Arc · 25 Feb 2015

Code:

BugCheck D1, {0, 2, 8, 0}

Probably caused by : intelppm.sys ( intelppm!PerfStatesFeedbackHandler+4c )

Followup: MachineOwner
---------

Now the scope enhances. Either it is a failing BIOS/Chipset or a failing processor/hardware.
The installed BIOS is

Code:

BiosVersion = A02
BiosReleaseDate = 04/13/2011

Search for any possible update for it from Dell, for your Latitude E6520.

Please be aware that BIOS updates are risky. If you dont have any previous experience with it, dont do it yourself. Take assistance form somebody who can do it. You can call a technician for it, too.

Also, Stress test the CPU.

Hardware - Stress Test With Prime95

It saves the result as a .txt file in the prime95's folder. Upload the file for us.

Let us know the results.

aklizardking · 04 Mar 2015

I have updated the bios to the latest version. I have also ran the prime 95 for 2 hours temps and test went well. I have also found out that this computer seems to have had this issue with the bluescreen, when the client logs off the computer and closes the lid. When they come back to the computer they push the power button and windows starts to resuming then bluescreens. I am going to try and replicate this to see if I can get it to do the same now that the bios is updated.

Arc · 04 Mar 2015

The stress test passed. Good news.

aklizardking said:

I have also found out that this computer seems to have had this issue with the bluescreen, when the client logs off the computer and closes the lid. When they come back to the computer they push the power button and windows starts to resuming then bluescreens.

Well, Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus and the touchpad driver.
Apply > OK
Accept then restart.

Then enable Driver Verifier to monitor the drivers; and then close the lid.

Driver Verifier - Enable and Disable

Then wake it up. Do it a few times if it does not cause a BSOD at once.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.