New
#1
Removing Windows 8 & Restoring Pre-Loaded Windows 7
I am trying to help a friend who purchased a 2nd-hand HP Pavilion DV5 {don't know model} laptop and it came Pre-Loaded with Windows 7 (I think Home Edition). Anyway, someone upgraded it to Win 8 Pro (Urg!) and we are trying to get it restored to the Factory Default but have no disc for either Win 7 or Win 8. Supposedly you should be able to press F11 or Fn-F11 and it will start system recovery but this is not the fact. Can anyone help me to help him get this laptop back to Windows 7/Factory Defaults. Any help would be MOST appreciated. I've been told so many things to try by both HP & Microsoft and nothing is working.