Blue Screen of death - 6.1.7600.2.0.0.256.48 / 2057

Here's how you can remove Norton. Use Revo Uninstaller, and uninstall in Advanced mode.

Revo Uninstaller Pro - Uninstall software, remove programs, solve uninstall problems

That should do the trick.

Did you reboot between the time you remove Norton and the BlueScreen happened?

If not, stop reading the post here, and then hope no more BSODs occur from now on. No action is needed for now.

If you DID reboot, follow these directions. Go to C:\Windows\System32\drivers, and delete the ENG64.SYS, EX64.SYS, SRTSP64.SYS, SRTSPX64.SYS, and SYMEVENT64x86.SYS files.

If the BSODs persist, please, follow these directions: https://www.sevenforums.com/crashes-d...tructions.html

More info than just the dump is helpful, necessary at times. For example, if I had that report, I could tell you some msinfo32 entries to delete.

...Summary of the Dumps:

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 06:09:18.807 2010 (UTC - 4:00)
System Uptime: 0 days 17:19:31.821
BugCheck 3B, {c0000005, fffff80002cdf021, fffff88007579a80, 0}
Probably caused by : ntkrnlmp.exe ( nt!RtlSidHashLookup+31 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

Please enable driver verifier: Driver Verifier - Enable and Disable

Wait for some BSODs, then run the jcgriff2 app again.

...Summary of the Dumps:

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Sep 19 06:15:24.742 2010 (UTC - 4:00)
System Uptime: 0 days 19:13:57.092
BugCheck 4E, {99, 3b806b, 0, 3b80ab}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

I would return the computer to Dell for a repair or replacement.

Original install date: 8/31/2010.

Date of first BSOD: 8/31/2010.

That's ridiculous, give Dell a call!

Hardware is blamed outright in one dump, and the other dumps certainly don't dispute that.

If you want, you can run some of your own hardware diagnostics.

Test RAM: RAM - Test with Memtest86+

...Summary of the Dumps:

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 12:20:27.099 2010 (UTC - 4:00)
System Uptime: 0 days 2:28:55.013
BugCheck F7, {fffff88006c6d8b0, 3891553e4838, ffffc76eaac1b7c7, 0}
Probably caused by : hardware ( win32k!xxxRealSleepThread+257 )
BUGCHECK_STR:  0xF7
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 09:50:48.372 2010 (UTC - 4:00)
System Uptime: 0 days 1:12:42.308
BugCheck 19, {3, fffffa800d072a90, fffffa800d072a90, fffffa80119463c0}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+ca0 )
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 08:36:53.155 2010 (UTC - 4:00)
System Uptime: 0 days 2:08:45.004
BugCheck 3B, {c0000005, fffff80002fce790, fffff880074d3f00, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpCreateHandle+300 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 06:27:23.915 2010 (UTC - 4:00)
System Uptime: 0 days 1:14:13.893
BugCheck A, {49, 2, 0, fffff80002cd9891}
Probably caused by : win32k.sys ( win32k!xxxRealSleepThread+257 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 05:08:51.313 2010 (UTC - 4:00)
System Uptime: 0 days 1:16:10.903
BugCheck A, {7feffa4d, 2, 1, fffff80002cc8cdc}
Probably caused by : win32k.sys ( win32k!GreAcquireSemaphore+1c )
BUGCHECK_STR:  0xA
PROCESS_NAME:  firefox.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Sep 19 06:15:24.742 2010 (UTC - 4:00)
System Uptime: 0 days 19:13:57.092
BugCheck 4E, {99, 3b806b, 0, 3b80ab}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨