blue screen

my computer has been freezing a lot recently and on the last crash it restarted after about 10 minutes with the "windows did not shut down successfully" message
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9087
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091610-21216-01.dmp
C:\Windows\Temp\WER-25162-0.sysdata.xml

thanks for the quick reply.
so it's zonealarm that's causing the crashes?
what would be a good firewall to replace zonealarm, or should I just windows firewall?

how do I upload the .dmp file?
the "run a system health report" part on the instruction thread didn't work for me it says "problem loading page" on firefox.

Hi,

ZoneAlarm does not appear to be causing these crashes, however it is still a very good idea to remove it.

Zone Alarm Removal tool -> http://download.zonealarm.com/bin/fr...cpes_clean.exe (run in Safe Mode without Networking)

The driver blamed in the single minidump file is iaStor.sys - Intel Storage Driver.

Code:

iaStor.sys   Fri Jun 05 13:53:40 2009 (4A287AA4)

It is dated pre-Windows 7 release so it needs to be updated.

Either find a chipset update from Dell - Dell - Drivers and Downloads

Or run the update utility from Intel - http://downloadcenter.intel.com/Default.aspx

Also, do you happen to use a RAID?

If problems continue after the driver update then remove Avast and run Driver Verifier

Avast Removal

Download the Avast Removal Tool (ART) from here -> save to desktop.

Boot into SAFEMODE - NO Networking. Then go to desktop, RIGHT-click on the ART icon and select Run as Administrator.

When complete - re-boot.

Install MS Security Essentials --> http://www.microsoft.com/Security_Essentials/

Then reset the Windows Firewall to its default settings -
START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter

Driver Verifier

See here - Driver Verifier - Enable and Disable

Regards,
Reventon

BUGCHECK SUMMARY

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 13:52:08.419 2010 (GMT+12)
System Uptime: 0 days 22:02:55.089
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4aa73 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9087
PROCESS_NAME:  IAANTmon.exe
Bugcheck code 00009087
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Thanks reventon, I've removed zonealarm and updated Intel matrix storage from Intel....hopefully this will solve the problem. :)

I do notice I have a process called RAID monitor in task manager, but I have no clue what that is.

Also I would like to know if I should just stick with windows firewall or get another one?

Stick with Windows Firewall - it is good enough.