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Windows 7: Acer TM8371G Windows 7 32bit random-ally crashing unexpectedly

02 Oct 2010   #1
H3KT1C

Windows 7 Ultimate x64
 
 
Acer TM8371G Windows 7 32bit random-ally crashing unexpectedly

Hello, I have had my new notebook for a week now and random-ally it crashes without warning and then reboots, I have run windows memory diagnostic test with no problems found, I am starting to wonder if it may be a driver incompatibility related problem. Please if anyone could help me out it would be much appreciated.

Ben.


My System SpecsSystem Spec
.
03 Oct 2010   #2
usasma
Microsoft MVP

 
 

perfmon reports an issue with "regi" - please uninstall your copy of Intervideo WinDVD. The driver is from 2007, so it's likely to be a problem.

Preliminary analysis from the MSINFO32 file blames ewusbnet.sys - a component of your Huawei Technologies Co., Ltd. USB NDIS Miniport Driver. Most likely a part of your USB modem. Please remove the current drivers and install the latest version of Win7 drivers for this device. If Win7 drivers aren't available, please post back.

The memory dump analysis confirms that blame is placed on weusbnet.sys.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 15:05:10.991 2010 (UTC - 4:00)
System Uptime: 0 days 10:44:12.912
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : ewusbnet.sys ( ewusbnet+2703 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments c0000005 92d72703 90b17ba8 90b17780
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 03:39:48.101 2010 (UTC - 4:00)
System Uptime: 0 days 1:48:02.021
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : ewusbnet.sys ( ewusbnet+2703 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments c0000005 92b62703 91b17ba8 91b17780
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 00:03:30.090 2010 (UTC - 4:00)
System Uptime: 0 days 2:15:13.009
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : ewusbnet.sys ( ewusbnet+2703 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments c0000005 99dbe703 ad423ba8 ad423780
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Fri Oct  1 12:54:44.644 2010 (UTC - 4:00)
System Uptime: 0 days 1:05:33.563
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : ewusbnet.sys ( ewusbnet+2703 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments c0000005 8fa95703 8f736ba8 8f736780
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Sep 30 12:12:00.274 2010 (UTC - 4:00)
System Uptime: 0 days 1:58:21.194
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
Bugcheck code 0000009F
Arguments 00000003 85d1c6a8 82d62ae0 8aa63de0
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
  
My System SpecsSystem Spec
03 Oct 2010   #3
H3KT1C

Windows 7 Ultimate x64
 
 

Thank you very much John, I have uninstalled Intervideo WinDVD and upgraded the driver for my Huawei EM770W device from the computer manufacturer's website. I will leave my notebook on overnight connected to the internet and will post back here if it is still crashing. I have been afraid of doing any work on the notebook with risk of losing data without being able to save it before it crashes. Before I posted here I was going to reformat and start from scratch which is always a pain and a good day or 2 to get everything installed and back to how you like it.

Thanks once again John.
My System SpecsSystem Spec
.

04 Oct 2010   #4
H3KT1C

Windows 7 Ultimate x64
 
 

I run my notebook overnight connected to the internet and it run like a dream, no BSOD. The driver update and removal of WinDVD surely were the problem. A huge thanks to you for your help John
My System SpecsSystem Spec
04 Oct 2010   #5
usasma
Microsoft MVP

 
 

I'm glad to hear that the system is working well for you. Thanks for letting us know!
My System SpecsSystem Spec
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 Acer TM8371G Windows 7 32bit random-ally crashing unexpectedly




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