Acer TM8371G Windows 7 32bit random-ally crashing unexpectedly

H3KT1C

H3KT1C

New member
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Location
Australia
Hello, I have had my new notebook for a week now and random-ally it crashes without warning and then reboots, I have run windows memory diagnostic test with no problems found, I am starting to wonder if it may be a driver incompatibility related problem. Please if anyone could help me out it would be much appreciated.

Ben.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i7 2600K 3.40GHz, 8MB Cache, LGA1155Corsair 8GB DDR3 Dual Ch (2x XMS3 4GB) PC-106...Gigabyte ATI Radeon 5770 1GB
Computer Manufacturer/Model Number
Custom / Self Built
OS
Windows 7 Ultimate x64
CPU
Intel Core i7 2600K 3.40GHz, 8MB Cache, LGA1155
Motherboard
Asus P8P67 v3 Intel Mainboard (B3 Stepping)
Memory
Corsair 8GB DDR3 Dual Ch (2x XMS3 4GB) PC-10600 (1333MHz)
Graphics Card(s)
Gigabyte ATI Radeon 5770 1GB
Sound Card
Realtek® ALC 892 8-Channel High Definition Audio
Monitor(s) Displays
Vivo 42" Full HD LCD TV
Screen Resolution
1920 x 1080
Hard Drives
2x Samsung EcoGreen F4 2TB HD204UI
PSU
Cooler Master Extreme Power Plus 650W
Case
Cooler Master HAF X 942
Cooling
Rasa 750 RX360 WaterCooling
Keyboard
Logitech K340
Mouse
Logitech Anywhere Mouse M905
Internet Speed
ADSL2+
Other Info
LG BH10LS30 Blu-Ray Writer
Scythe Kaze Server 5.25" Fan Controller
perfmon reports an issue with "regi" - please uninstall your copy of Intervideo WinDVD. The driver is from 2007, so it's likely to be a problem.

Preliminary analysis from the MSINFO32 file blames ewusbnet.sys - a component of your Huawei Technologies Co., Ltd. USB NDIS Miniport Driver. Most likely a part of your USB modem. Please remove the current drivers and install the latest version of Win7 drivers for this device. If Win7 drivers aren't available, please post back.

The memory dump analysis confirms that blame is placed on weusbnet.sys.

BSOD BUGCHECK SUMMARY
Code: 
[font=lucida console]
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 15:05:10.991 2010 (UTC - 4:00)
System Uptime: 0 days 10:44:12.912
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : ewusbnet.sys ( ewusbnet+2703 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments c0000005 92d72703 90b17ba8 90b17780
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 03:39:48.101 2010 (UTC - 4:00)
System Uptime: 0 days 1:48:02.021
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : ewusbnet.sys ( ewusbnet+2703 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments c0000005 92b62703 91b17ba8 91b17780
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 00:03:30.090 2010 (UTC - 4:00)
System Uptime: 0 days 2:15:13.009
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : ewusbnet.sys ( ewusbnet+2703 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments c0000005 99dbe703 ad423ba8 ad423780
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Fri Oct  1 12:54:44.644 2010 (UTC - 4:00)
System Uptime: 0 days 1:05:33.563
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : ewusbnet.sys ( ewusbnet+2703 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments c0000005 8fa95703 8f736ba8 8f736780
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Sep 30 12:12:00.274 2010 (UTC - 4:00)
System Uptime: 0 days 1:58:21.194
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
Bugcheck code 0000009F
Arguments 00000003 85d1c6a8 82d62ae0 8aa63de0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]
 

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Thank you very much John, I have uninstalled Intervideo WinDVD and upgraded the driver for my Huawei EM770W device from the computer manufacturer's website. I will leave my notebook on overnight connected to the internet and will post back here if it is still crashing. I have been afraid of doing any work on the notebook with risk of losing data without being able to save it before it crashes. Before I posted here I was going to reformat and start from scratch which is always a pain and a good day or 2 to get everything installed and back to how you like it.

Thanks once again John.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i7 2600K 3.40GHz, 8MB Cache, LGA1155Corsair 8GB DDR3 Dual Ch (2x XMS3 4GB) PC-106...Gigabyte ATI Radeon 5770 1GB
Computer Manufacturer/Model Number
Custom / Self Built
OS
Windows 7 Ultimate x64
CPU
Intel Core i7 2600K 3.40GHz, 8MB Cache, LGA1155
Motherboard
Asus P8P67 v3 Intel Mainboard (B3 Stepping)
Memory
Corsair 8GB DDR3 Dual Ch (2x XMS3 4GB) PC-10600 (1333MHz)
Graphics Card(s)
Gigabyte ATI Radeon 5770 1GB
Sound Card
Realtek® ALC 892 8-Channel High Definition Audio
Monitor(s) Displays
Vivo 42" Full HD LCD TV
Screen Resolution
1920 x 1080
Hard Drives
2x Samsung EcoGreen F4 2TB HD204UI
PSU
Cooler Master Extreme Power Plus 650W
Case
Cooler Master HAF X 942
Cooling
Rasa 750 RX360 WaterCooling
Keyboard
Logitech K340
Mouse
Logitech Anywhere Mouse M905
Internet Speed
ADSL2+
Other Info
LG BH10LS30 Blu-Ray Writer
Scythe Kaze Server 5.25" Fan Controller
I run my notebook overnight connected to the internet and it run like a dream, no BSOD. The driver update and removal of WinDVD surely were the problem. A huge thanks to you for your help John :thumbsup:
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i7 2600K 3.40GHz, 8MB Cache, LGA1155Corsair 8GB DDR3 Dual Ch (2x XMS3 4GB) PC-106...Gigabyte ATI Radeon 5770 1GB
Computer Manufacturer/Model Number
Custom / Self Built
OS
Windows 7 Ultimate x64
CPU
Intel Core i7 2600K 3.40GHz, 8MB Cache, LGA1155
Motherboard
Asus P8P67 v3 Intel Mainboard (B3 Stepping)
Memory
Corsair 8GB DDR3 Dual Ch (2x XMS3 4GB) PC-10600 (1333MHz)
Graphics Card(s)
Gigabyte ATI Radeon 5770 1GB
Sound Card
Realtek® ALC 892 8-Channel High Definition Audio
Monitor(s) Displays
Vivo 42" Full HD LCD TV
Screen Resolution
1920 x 1080
Hard Drives
2x Samsung EcoGreen F4 2TB HD204UI
PSU
Cooler Master Extreme Power Plus 650W
Case
Cooler Master HAF X 942
Cooling
Rasa 750 RX360 WaterCooling
Keyboard
Logitech K340
Mouse
Logitech Anywhere Mouse M905
Internet Speed
ADSL2+
Other Info
LG BH10LS30 Blu-Ray Writer
Scythe Kaze Server 5.25" Fan Controller
I'm glad to hear that the system is working well for you. Thanks for letting us know!
 

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
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