New
#11
Driver Verifier - Enable and Disable
Turning off Verifier in Option 2.
Driver Verifier - Enable and Disable
Turning off Verifier in Option 2.
Ok I have done all that. I posted the new dumps hopefully correctly. What do I do now to figure out the problem?
Dump blames SteelBus64.sys
I have no idea what SteelBus64.sys. If you know what software uses this driver - please remove it. If not - rename it.
NoteRenaming Drivers: Create a System Restore Point using System Restore. Navigate to C:\Windows\System32\Drivers and find SteelBus64.sys. Rename .sys to .BAK and reboot the system - the driver will not load. This method will break whatever software uses this driver. Then you can uninstall that software.
Regards...
Dean
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck C9, {220, fffff880050d9500, fffff98003640e10, fffffa800cb724d0} Unable to load image \SystemRoot\system32\DRIVERS\SteelBus64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for SteelBus64.sys *** ERROR: Module load completed but symbols could not be loaded for SteelBus64.sys Probably caused by : SteelBus64.sys ( SteelBus64+6500 ) Followup: MachineOwner --------- 5: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9) The IO manager has caught a misbehaving driver. Arguments: Arg1: 0000000000000220, IRP_MJ_SYSTEM_CONTROL has been completed by someone other than the ProviderId. This IRP should either have been completed earlier or should have been passed down. Arg2: fffff880050d9500, The address in the driver's code where the error was detected. Arg3: fffff98003640e10, IRP address. Arg4: fffffa800cb724d0, ProviderId. Debugging Details: ------------------ BUGCHECK_STR: 0xc9_220 DRIVER_VERIFIER_IO_VIOLATION_TYPE: 220 FAULTING_IP: SteelBus64+6500 fffff880`050d9500 4889542410 mov qword ptr [rsp+10h],rdx FOLLOWUP_IP: SteelBus64+6500 fffff880`050d9500 4889542410 mov qword ptr [rsp+10h],rdx IRP_ADDRESS: fffff98003640e10 DEVICE_OBJECT: fffffa800ef5ee00 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP PROCESS_NAME: System CURRENT_IRQL: 2 LOCK_ADDRESS: fffff80002e83440 -- (!locks fffff80002e83440) Resource @ nt!PiEngineLock (0xfffff80002e83440) Available WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted. WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted. 1 total locks PNP_TRIAGE: Lock address : 0xfffff80002e83440 Thread Count : 0 Thread address: 0x0000000000000000 Thread wait : 0x0 LAST_CONTROL_TRANSFER: from fffff8000310e3dc to fffff80002c87640 STACK_TEXT: fffff880`03199148 fffff800`0310e3dc : 00000000`000000c9 00000000`00000220 fffff880`050d9500 fffff980`03640e10 : nt!KeBugCheckEx fffff880`03199150 fffff800`0311847a : fffff800`0310c9f0 fffff880`050d9500 fffff980`03640e10 fffffa80`0cb724d0 : nt!VerifierBugCheckIfAppropriate+0x3c fffff880`03199190 fffff800`031190ff : 00000000`00000220 fffffa80`0cb724d0 fffff980`03640e10 00000000`ffffffff : nt!ViErrorFinishReport+0xda fffff880`031991e0 fffff800`0311e6a7 : fffff980`03640f70 fffff880`050d9500 fffff980`03640f70 fffffa80`0efd4a60 : nt!VfErrorReport10+0x6f fffff880`031992c0 fffff800`0310e04e : fffffa80`0e36d1c8 00000000`00000000 00000000`00000000 00000000`00000000 : nt!VfWmiVerifyIrpStackUpward+0x67 fffff880`031992f0 fffff800`0311ab2d : fffffa80`0f1695d0 fffffa80`0e36d010 fffff980`03640e10 fffff980`03640e10 : nt!VfMajorVerifyIrpStackUpward+0x6e fffff880`03199330 fffff800`0312c50d : fffff980`03640f70 fffff880`03199510 00000000`00000000 fffff980`03640f70 : nt!IovpCompleteRequest2+0xad fffff880`031993a0 fffff800`02c8aa91 : fffff980`03640f73 fffff800`00000000 00000000`000000ff fffff880`00000005 : nt!IovpLocalCompletionRoutine+0x9d fffff880`03199400 fffff800`0312419f : fffff980`03640e10 00000000`00000000 fffffa80`0ef5f000 00000000`00000000 : nt!IopfCompleteRequest+0x3b1 fffff880`031994e0 fffff880`050d9657 : fffff980`03640e10 fffff800`03129c42 fffff980`03640e10 fffffa80`0ef5f040 : nt!IovCompleteRequest+0x19f fffff880`031995b0 fffff980`03640e10 : fffff800`03129c42 fffff980`03640e10 fffffa80`0ef5f040 fffff980`03640f70 : SteelBus64+0x6657 fffff880`031995b8 fffff800`03129c42 : fffff980`03640e10 fffffa80`0ef5f040 fffff980`03640f70 00000000`00000000 : 0xfffff980`03640e10 fffff880`031995c0 fffffa80`0efd4a60 : fffffa80`0ef5f040 fffff800`0312ac16 fffffa80`0ef5f040 fffff980`03640e10 : nt!ViFilterDispatchGeneric+0x62 fffff880`031995f0 fffffa80`0ef5f040 : fffff800`0312ac16 fffffa80`0ef5f040 fffff980`03640e10 fffff980`03640e10 : 0xfffffa80`0efd4a60 fffff880`031995f8 fffff800`0312ac16 : fffffa80`0ef5f040 fffff980`03640e10 fffff980`03640e10 fffff800`0312637e : 0xfffffa80`0ef5f040 fffff880`03199600 fffff800`03129c42 : fffff980`03640f70 00000000`00000002 fffffa80`0ef5ef50 fffffa80`0efd4a60 : nt!IovCallDriver+0x566 fffff880`03199660 fffff800`0312ac16 : fffff980`03640e10 00000000`00000002 fffffa80`0ef5ee00 00000000`00000000 : nt!ViFilterDispatchGeneric+0x62 fffff880`03199690 fffff800`03129d58 : fffff980`03640e10 fffffa80`0ef5ee00 00000000`00000000 fffffa80`0efd4b30 : nt!IovCallDriver+0x566 fffff880`031996f0 fffff800`03129e42 : fffffa80`0cb724d0 00000000`00000001 fffffa80`0cb724d0 00000000`00000017 : nt!VfIrpSendSynchronousIrp+0xe8 fffff880`03199760 fffff800`03116faf : fffffa80`0cb73010 00000000`000007ff fffff800`02dbd5b8 fffff800`0301aca9 : nt!VfWmiTestStartedPdoStack+0x72 fffff880`03199800 fffff800`02d30c92 : fffffa80`0cb73010 00000000`00000000 ffffffff`ffffffff 00000000`00000016 : nt!VfMajorTestStartedPdoStack+0x5f fffff880`03199830 fffff800`0306f26c : fffffa80`0cb73010 00000000`00000001 00000000`00000000 00000000`00000002 : nt!PpvUtilTestStartedPdoStack+0x12 fffff880`03199860 fffff800`03070e64 : fffffa80`0cb73010 fffffa80`0cb73010 fffffa80`0cb18b80 00000000`00000001 : nt!PipProcessStartPhase3+0x55c fffff880`03199950 fffff800`0307134c : fffff800`02e80dc0 00000000`00000000 00000000`00000001 fffff800`02ef2c38 : nt!PipProcessDevNodeTree+0x264 fffff880`03199bc0 fffff800`02d80b72 : 00000001`00000003 fffff800`02e24658 00000000`00000001 00000000`00000000 : nt!PiProcessStartSystemDevices+0x7c fffff880`03199c10 fffff800`02c91a21 : fffff800`02d80870 fffff800`02e24601 fffffa80`0c9f6b00 06020806`02080602 : nt!PnpDeviceActionWorker+0x302 fffff880`03199cb0 fffff800`02f24cce : 00000000`00000000 fffffa80`0c9f6b60 00000000`00000080 fffffa80`0c9d69e0 : nt!ExpWorkerThread+0x111 fffff880`03199d40 fffff800`02c78fe6 : fffff880`030a4180 fffffa80`0c9f6b60 fffff880`030af040 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`03199d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: .bugcheck ; kb SYMBOL_NAME: SteelBus64+6500 FOLLOWUP_NAME: MachineOwner MODULE_NAME: SteelBus64 IMAGE_NAME: SteelBus64.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4cf64061 FAILURE_BUCKET_ID: X64_0xc9_220_VRF_SteelBus64+6500 BUCKET_ID: X64_0xc9_220_VRF_SteelBus64+6500 Followup: MachineOwner --------- 5: kd> lmtsmn start end module name fffff880`05624000 fffff880`05662000 1394ohci 1394ohci.sys Sat Nov 20 23:44:56 2010 (4CE7A6A8) fffff880`00e84000 fffff880`00edb000 ACPI ACPI.sys Sat Nov 20 22:19:16 2010 (4CE79294) fffff880`04040000 fffff880`040c9000 afd afd.sys Sat Nov 20 22:23:27 2010 (4CE7938F) fffff880`05182000 fffff880`05198000 AgileVpn AgileVpn.sys Tue Jul 14 12:10:24 2009 (4A5BCCF0) fffff880`01680000 fffff880`016d0000 ahcix64s ahcix64s.sys Thu Oct 22 02:40:52 2009 (4ADF0F64) fffff880`02c30000 fffff880`02c44000 amdiox64 amdiox64.sys Fri Feb 19 04:17:53 2010 (4B7D5A21) fffff880`015e7000 fffff880`015fc000 amdppm amdppm.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD) fffff880`010f3000 fffff880`010fe000 amdxata amdxata.sys Sat Mar 20 05:18:18 2010 (4BA3A3CA) fffff880`05161000 fffff880`05169000 ASACPI ASACPI.sys Thu Jul 16 15:31:29 2009 (4A5E9F11) fffff880`04235000 fffff880`0423b000 AsIO AsIO.sys Mon Aug 03 19:03:16 2009 (4A768BB4) fffff880`0422f000 fffff880`04235000 AsUpIO AsUpIO.sys Mon Jul 06 14:21:38 2009 (4A515FB2) fffff880`010c0000 fffff880`010c9000 atapi atapi.sys Tue Jul 14 11:19:47 2009 (4A5BC113) fffff880`010c9000 fffff880`010f3000 ataport ataport.SYS Sat Nov 20 22:19:15 2010 (4CE79293) fffff880`0566f000 fffff880`05fa4000 atikmdag atikmdag.sys Sun Feb 27 16:42:19 2011 (4D69C81B) fffff880`02c52000 fffff880`02ca1000 atikmpag atikmpag.sys Sun Feb 27 16:59:42 2011 (4D69CC2E) fffff880`00f4c000 fffff880`00f58000 BATTC BATTC.SYS Tue Jul 14 11:31:01 2009 (4A5BC3B5) fffff880`04164000 fffff880`0416b000 Beep Beep.SYS Tue Jul 14 12:00:13 2009 (4A5BCA8D) fffff880`0421e000 fffff880`0422f000 blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF) fffff880`04131000 fffff880`0415b000 cdrom cdrom.sys Sat Nov 20 22:19:20 2010 (4CE79298) fffff880`00c83000 fffff880`00d43000 CI CI.dll Sun Nov 21 02:12:36 2010 (4CE7C944) fffff880`01650000 fffff880`01680000 CLASSPNP CLASSPNP.SYS Sat Nov 20 22:19:23 2010 (4CE7929B) fffff880`00c25000 fffff880`00c83000 CLFS CLFS.SYS Tue Jul 14 11:19:57 2009 (4A5BC11D) fffff880`014fa000 fffff880`0156c000 cng cng.sys Sat Nov 20 23:08:45 2010 (4CE79E2D) fffff880`00f43000 fffff880`00f4c000 compbatt compbatt.sys Tue Jul 14 11:31:02 2009 (4A5BC3B6) fffff880`05172000 fffff880`05182000 CompositeBus CompositeBus.sys Sat Nov 20 23:33:17 2010 (4CE7A3ED) fffff880`016d0000 fffff880`016de000 crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD) fffff880`04376000 fffff880`043f9000 csc csc.sys Sat Nov 20 22:27:12 2010 (4CE79470) fffff880`04200000 fffff880`0421e000 dfsc dfsc.sys Sat Nov 20 22:26:31 2010 (4CE79447) fffff880`04367000 fffff880`04376000 discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E) fffff880`0163a000 fffff880`01650000 disk disk.sys Tue Jul 14 11:19:57 2009 (4A5BC11D) fffff880`040ce000 fffff880`0411e000 dump_ahcix64s dump_ahcix64s.sys Thu Oct 22 02:40:52 2009 (4ADF0F64) fffff880`019e9000 fffff880`019f3000 dump_diskdump dump_diskdump.sys Sat Nov 20 23:33:56 2010 (4CE7A414) fffff880`0411e000 fffff880`04131000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F) fffff880`02ca1000 fffff880`02d95000 dxgkrnl dxgkrnl.sys Sat Nov 20 22:50:50 2010 (4CE799FA) fffff880`05fa4000 fffff880`05fea000 dxgmms1 dxgmms1.sys Sat Nov 20 22:49:53 2010 (4CE799C1) fffff880`0416b000 fffff880`04190000 ehdrv ehdrv.sys Wed Jul 14 20:14:21 2010 (4C3D71DD) fffff880`0435c000 fffff880`04367000 ElbyCDIO ElbyCDIO.sys Fri Dec 18 11:25:16 2009 (4B2AAFCC) fffff880`0114a000 fffff880`0115e000 fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481) fffff880`010fe000 fffff880`0114a000 fltmgr fltmgr.sys Sat Nov 20 22:19:24 2010 (4CE7929C) fffff880`0157d000 fffff880`01587000 Fs_Rec Fs_Rec.sys Tue Jul 14 11:19:45 2009 (4A5BC111) fffff880`01600000 fffff880`0163a000 fvevol fvevol.sys Sat Nov 20 22:24:06 2010 (4CE793B6) fffff880`018e6000 fffff880`01930000 fwpkclnt fwpkclnt.sys Sat Nov 20 22:21:37 2010 (4CE79321) fffff800`031f1000 fffff800`0323a000 hal hal.dll Sun Nov 21 02:00:25 2010 (4CE7C669) fffff880`05600000 fffff880`05624000 HDAudBus HDAudBus.sys Sat Nov 20 23:43:42 2010 (4CE7A65E) fffff880`019e0000 fffff880`019e9000 hwpolicy hwpolicy.sys Sat Nov 20 22:18:54 2010 (4CE7927E) fffff880`00fe0000 fffff880`01000000 jraid jraid.sys Thu Oct 29 21:14:20 2009 (4AE94EDC) fffff880`05061000 fffff880`05070000 kbdclass kbdclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116) fffff800`00bc4000 fffff800`00bce000 kdcom kdcom.dll Tue Jul 14 13:31:07 2009 (4A5BDFDB) fffff880`05090000 fffff880`050d3000 ks ks.sys Sat Nov 20 23:33:23 2010 (4CE7A3F3) fffff880`013c4000 fffff880`013df000 ksecdd ksecdd.sys Sat Nov 20 22:21:15 2010 (4CE7930B) fffff880`011bc000 fffff880`011e7000 ksecpkg ksecpkg.sys Sat Nov 20 23:10:34 2010 (4CE79E9A) fffff880`00c04000 fffff880`00c11000 mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 13:29:09 2009 (4A5BDF65) fffff880`05070000 fffff880`0507f000 mouclass mouclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116) fffff880`00e2f000 fffff880`00e49000 mountmgr mountmgr.sys Sat Nov 20 22:19:21 2010 (4CE79299) fffff880`041ee000 fffff880`041f9000 Msfs Msfs.SYS Tue Jul 14 11:19:47 2009 (4A5BC113) fffff880`00ee4000 fffff880`00eee000 msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE) fffff880`0115e000 fffff880`011bc000 msrpc msrpc.sys Sat Nov 20 22:21:56 2010 (4CE79334) fffff880`04351000 fffff880`0435c000 mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE) fffff880`019ce000 fffff880`019e0000 mup mup.sys Tue Jul 14 11:23:45 2009 (4A5BC201) fffff880`01400000 fffff880`014f3000 ndis ndis.sys Sat Nov 20 22:23:30 2010 (4CE79392) fffff880`051bc000 fffff880`051c8000 ndistapi ndistapi.sys Tue Jul 14 12:10:00 2009 (4A5BCCD8) fffff880`051c8000 fffff880`051f7000 ndiswan ndiswan.sys Sat Nov 20 23:52:32 2010 (4CE7A870) fffff880`064a0000 fffff880`064b5000 NDProxy NDProxy.SYS Sat Nov 20 23:52:20 2010 (4CE7A864) fffff880`042b6000 fffff880`042c5000 netbios netbios.sys Tue Jul 14 12:09:26 2009 (4A5BCCB6) fffff880`04242000 fffff880`04287000 netbt netbt.sys Sat Nov 20 22:23:18 2010 (4CE79386) fffff880`01587000 fffff880`015e7000 NETIO NETIO.SYS Sat Nov 20 22:23:13 2010 (4CE79381) fffff880`04000000 fffff880`04011000 Npfs Npfs.SYS Tue Jul 14 11:19:48 2009 (4A5BC114) fffff880`04345000 fffff880`04351000 nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E) fffff800`02c07000 fffff800`031f1000 nt ntkrnlmp.exe Sat Nov 20 22:30:02 2010 (4CE7951A) fffff880`01221000 fffff880`013c4000 Ntfs Ntfs.sys Sat Nov 20 22:20:57 2010 (4CE792F9) fffff880`0415b000 fffff880`04164000 Null Null.SYS Tue Jul 14 11:19:37 2009 (4A5BC109) fffff880`01200000 fffff880`01218000 nusb3hub nusb3hub.sys Fri Jan 22 16:22:18 2010 (4B5919EA) fffff880`02c00000 fffff880`02c30000 nusb3xhc nusb3xhc.sys Fri Jan 22 16:22:21 2010 (4B5919ED) fffff880`04290000 fffff880`042b6000 pacer pacer.sys Sat Nov 20 23:52:18 2010 (4CE7A862) fffff880`00f2e000 fffff880`00f43000 partmgr partmgr.sys Sat Nov 20 22:20:00 2010 (4CE792C0) fffff880`00eee000 fffff880`00f21000 pci pci.sys Sat Nov 20 22:19:11 2010 (4CE7928F) fffff880`00fc9000 fffff880`00fd0000 pciide pciide.sys Tue Jul 14 11:19:49 2009 (4A5BC115) fffff880`00fd0000 fffff880`00fe0000 PCIIDEX PCIIDEX.SYS Tue Jul 14 11:19:48 2009 (4A5BC114) fffff880`0156c000 fffff880`0157d000 pcw pcw.sys Tue Jul 14 11:19:27 2009 (4A5BC0FF) fffff880`00c11000 fffff880`00c25000 PSHED PSHED.dll Tue Jul 14 13:32:23 2009 (4A5BE027) fffff880`05198000 fffff880`051bc000 rasl2tp rasl2tp.sys Sat Nov 20 23:52:34 2010 (4CE7A872) fffff880`05000000 fffff880`0501b000 raspppoe raspppoe.sys Tue Jul 14 12:10:17 2009 (4A5BCCE9) fffff880`0501b000 fffff880`0503c000 raspptp raspptp.sys Sat Nov 20 23:52:31 2010 (4CE7A86F) fffff880`0503c000 fffff880`05056000 rassstp rassstp.sys Tue Jul 14 12:10:25 2009 (4A5BCCF1) fffff880`042f4000 fffff880`04345000 rdbss rdbss.sys Sat Nov 20 22:27:51 2010 (4CE79497) fffff880`05056000 fffff880`05061000 rdpbus rdpbus.sys Tue Jul 14 12:17:46 2009 (4A5BCEAA) fffff880`041d3000 fffff880`041dc000 RDPCDD RDPCDD.sys Tue Jul 14 12:16:34 2009 (4A5BCE62) fffff880`041dc000 fffff880`041e5000 rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62) fffff880`041e5000 fffff880`041ee000 rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63) fffff880`01994000 fffff880`019ce000 rdyboost rdyboost.sys Sat Nov 20 22:43:10 2010 (4CE7982E) fffff880`00e00000 fffff880`00e2f000 SCSIPORT SCSIPORT.SYS Sat Nov 20 23:34:01 2010 (4CE7A419) fffff880`0198c000 fffff880`01994000 spldr spldr.sys Tue May 12 04:56:27 2009 (4A0858BB) fffff880`050d3000 fffff880`050f1000 SteelBus64 SteelBus64.sys Thu Dec 02 01:32:33 2010 (4CF64061) fffff880`01000000 fffff880`01063000 storport storport.sys Sat Nov 20 23:35:02 2010 (4CE7A456) fffff880`0508e000 fffff880`0508f480 swenum swenum.sys Tue Jul 14 12:00:18 2009 (4A5BCA92) fffff880`016e2000 fffff880`018e6000 tcpip tcpip.sys Sat Nov 20 22:25:52 2010 (4CE79420) fffff880`04033000 fffff880`04040000 TDI TDI.SYS Sat Nov 20 22:22:06 2010 (4CE7933E) fffff880`04011000 fffff880`04033000 tdx tdx.sys Sat Nov 20 22:21:54 2010 (4CE79332) fffff880`042e0000 fffff880`042f4000 termdd termdd.sys Sun Nov 21 00:03:40 2010 (4CE7AB0C) fffff880`00e49000 fffff880`00e6f000 tunnel tunnel.sys Sat Nov 20 23:51:50 2010 (4CE7A846) fffff880`013df000 fffff880`013f1000 umbus umbus.sys Sat Nov 20 23:44:37 2010 (4CE7A695) fffff880`05662000 fffff880`05663f00 USBD USBD.SYS Tue Jul 14 12:06:23 2009 (4A5BCBFF) fffff880`05150000 fffff880`05161000 usbehci usbehci.sys Tue Jul 14 12:06:30 2009 (4A5BCC06) fffff880`05fea000 fffff880`05ff7000 usbfilter usbfilter.sys Wed Oct 07 20:44:08 2009 (4ACC46C8) fffff880`06446000 fffff880`064a0000 usbhub usbhub.sys Sat Nov 20 23:44:30 2010 (4CE7A68E) fffff880`05664000 fffff880`0566f000 usbohci usbohci.sys Tue Jul 14 12:06:30 2009 (4A5BCC06) fffff880`050fa000 fffff880`05150000 USBPORT USBPORT.SYS Tue Jul 14 12:06:31 2009 (4A5BCC07) fffff880`0507f000 fffff880`0508e000 VClone VClone.sys Mon Aug 10 09:25:45 2009 (4A7F3ED9) fffff880`00f21000 fffff880`00f2e000 vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB) fffff880`04190000 fffff880`0419e000 vga vga.sys Tue Jul 14 11:38:47 2009 (4A5BC587) fffff880`0419e000 fffff880`041c3000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B) fffff880`01070000 fffff880`010ac000 vmbus vmbus.sys Sat Nov 20 22:57:29 2010 (4CE79B89) fffff880`01930000 fffff880`01940000 vmstorfl vmstorfl.sys Sat Nov 20 22:57:30 2010 (4CE79B8A) fffff880`00f58000 fffff880`00f6d000 volmgr volmgr.sys Sat Nov 20 22:19:28 2010 (4CE792A0) fffff880`00f6d000 fffff880`00fc9000 volmgrx volmgrx.sys Sat Nov 20 22:20:43 2010 (4CE792EB) fffff880`01940000 fffff880`0198c000 volsnap volsnap.sys Sat Nov 20 22:20:08 2010 (4CE792C8) fffff880`042c5000 fffff880`042e0000 wanarp wanarp.sys Sat Nov 20 23:52:36 2010 (4CE7A874) fffff880`041c3000 fffff880`041d3000 watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F) fffff880`00d43000 fffff880`00de7000 Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F) fffff880`00de7000 fffff880`00df6000 WDFLDR WDFLDR.SYS Tue Jul 14 11:19:54 2009 (4A5BC11A) fffff880`04287000 fffff880`04290000 wfplwf wfplwf.sys Tue Jul 14 12:09:26 2009 (4A5BCCB6) fffff880`010ac000 fffff880`010c0000 winhv winhv.sys Sat Nov 20 22:20:02 2010 (4CE792C2) fffff880`05169000 fffff880`05172000 wmiacpi wmiacpi.sys Tue Jul 14 11:31:02 2009 (4A5BC3B6) fffff880`00edb000 fffff880`00ee4000 WMILIB WMILIB.SYS Tue Jul 14 11:19:51 2009 (4A5BC117) fffff880`02d95000 fffff880`02dfa000 yk62x64 yk62x64.sys Tue Feb 16 04:46:41 2010 (4B796C61)
Yeah I figured. It is this stupid Steelseries Shift keyboard. Biggest piece of junk. Thank you again!
If anyone is EVER thinking of buying a STEELYOURMONEY product, think again.
EMERGENCY!!! right side spacebar doesn't work AGAIN!!! EMERGENCY!!!
Kyle ONeil
Feb-15 18:11
Second keyboard I have sent back for a complete replacement. The right spacebar button stops to function. This is unacceptable. I do not understand how this can happen so many times. It worked then stopped working only the right side spacebar. EMERGENCY I'M NOT WAITING ANOTHER 15 DAYS FOR A KEYBOARD!!!
Comments
John W
SteelSeries
Hey Kyle,
I can only see this ticket being your only ticket. Did you use another account in the past? Mike should be with you tomorrow.
Very sorry to hear that you're having an issue with your product - we definitely want to get you up and running, so I've transferred this ticket to Mike.
He should get back to you within the next 2-3 business days.
Regards,
John
Feb-16 2011 01:36
Kyle ONeil
I RMA'd the first keyboard directly through newegg.com I am NOT dealing with returns anymore. Your turn to fix the problem. I can not be another two weeks without the product.
Feb-17 2011 09:35
Mike S
SteelSeries
Hello Kyle,
This means that the keyboard is not communicating with the driver. We've released a new version of the SteelSeries Engine which should prevent these issues.
Please take the following steps to re-install your SteelSeries Engine software. note: this process will remove any custom profiles that you have created
1) Ctrl-alt-delete to access your task manager. Under the process tab, find SSEngine.exe, select it, and end process
2) Uninstall the SteelSeries Engine software through control panel -> programs & features / add-remove programs. When prompted to keep custom profiles, select no.
3) Open your start menu and in the search bar, type: %appdata% and hit enter. In the folder that it opens, find the SteelSeries folder and delete it. Note: If you have other additional SteelSeries devices with software, open this SteelSeries folder and delete the SteelSeries Engine folder.
4) Unplug your SSE device and wait 10 seconds, then plug it back in
5) Download the latest SteelSeries Engine software here (please do not rely on a previous download - when prompted, be sure to select 'save' to save the installer to your computer - do not simply run the installer to avoid any complications):
http://cdn.steelseries.com/keyboards...riesEngine.exe
6) Right click the installer and 'run as administrator' - complete the installation to the default directory
Please let me know if there is a hitch anywhere in this process and describe the problem in detail if one persists. If the issue is still not resolved then:
1) Ctrl-alt-delete to access your task manager. Under the process tab, find SSEngine.exe, select it, and end process
2) Go to start -> all programs -> SteelSeries -> SteelSeries Engine
Right click the SteelSeries Engine -> Select properties -> Navigate to the Compatibility tab and at the bottom check the box for: 'Run As Administrator'
Hit Apply and OK
3) Go to My computer and navigate to the following directory: C:\Program Files\SteelSeries\SteelSeries Engine
Right click the SteelSeries Engine -> Select properties -> Navigate to the Compatibility tab and at the bottom check the box for: 'Run As Administrator'
Hit Apply and OK
Once you do that, right click the SteelSeries Engine and select Run as Administrator
Regards,
Mike S
SteelSeries Support
Feb-17 2011 16:04
Kyle ONeil
Ok, firstly. The version I am using is STRAIGHT from your website. Just got the replacement keyboard in three days ago and did a fresh install. Secondly, I know the software is communicating with the hardware. The steelseries engine light is green and I can assign keys. Third, as for your advice... I get to the uninstall and it goes so far and stops with NO output. Here is a screenshot of the uninstall saved to google documents.
https://docs.google.com/document/d/1...thkey=CNHc6-YI
A product with so many problems should not be so expensive. I am greatly dissatisfied with this and the software is just horrible.
Feb-17 2011 19:12
Kyle ONeil
Ok well, i did everything you said. The spacebar worked for half the night then suddenly stopped working again. This is incredible.
Feb-18 2011 04:41
Kyle ONeil
2/18/2011 Spacebar is STILL not working. Do i have to unplug and reinstall this software every time the spacebar stops working? Little help would be nice.
Feb-18 2011 15:46
Kyle ONeil
Do you guys not answer questions? Is there a phone number I can call? This customer service is terrible. I will never buy a steelseries product again. Ever.
Feb-18 2011 17:44
Kyle ONeil
Hello? Anyone actually working? Where do I fill out a complaint to get my money back?
Feb-19 2011 11:09
Kyle ONeil
Awesome support. Anyone actually work at this shithole?
Feb-22 2011 11:28
Mike S
SteelSeries
Kyle,
We can only approve a refund if the product was purchased from our webstore.
I'd be more than happy to help you get a refund for your SteelSeries product. Please provide the following information so that we can start the process:
- Purchase Date
- Order #
- Proof of purchase -- PLEASE ATTACH BELOW (a copy of the receipt, screen shot of the order confirmation, credit card statement)
- Full Name
- Confirm your current Telephone Number
You can log in to your customer care account and click review/update request and update this ticket with appropriate information.
Regards,
John
Feb-22 2011 14:21
Kyle ONeil
I purchased this through Newegg.com. I have already went through 2 of these keyboards. I am not paying to return this again and wasting my time. Can any of you read? i would like a fix, as I can tell this is not a hardware issue but obviously a software/firmware issue.
Feb-22 2011 15:06
John W
SteelSeries
Hi Kyle,
I'm afraid we have no idea what's going on with the keyboard. Would you like to exchange the keyboard for a different product in our line? We have a 6Gv2 mechanical keyboard, 5Hv2/Siberia v2 headset, and a 7H headset (as well as the WOW Cataclysm mouse).
Please let me know if those options are OK with you.
John
Feb-22 2011 15:17
Kyle ONeil
No, this is unacceptable. I want this keyboard, that I bought, paid two shipping fees for...and setup twice. I have a logitech headset that doesn't give me so much trouble. and I love this keyboard. I bought the SAME keyboard for a friend and his does the same exact thing...keyboard right spacebar is buggy. Doesn't work. Can you ship me a new one to eliminate it being a hardware problem, and i'll ship this one back when the new one works right?
Feb-22 2011 15:24
Mike S
SteelSeries
Kyle,
The reason the right spacebar doesn't work, and all other keys do work, is because that key uses an extended USB code that is only readable by our driver. Everything else works as plug-and-play. Basically if that is not working intermittently but the keyboard as a whole does work, then this means that for some reason, the device is sometimes not communicating with our driver, but is communicating with the OS shell and USB controller.
Let's make sure there is not a setting that is suspending the device. Step #1 is most pertinent but it would not hurt to run steps 2 and 3 if it does not resolve the issue. Please take the following steps and test after each step (1, 2, 3) before moving on:
1. Make sure that your USB devices are set to be powered up at all times and that any power saving features are turned off.
Please refer to this thread for further information (steps 1 & 2 apply for all Windows OS, step 3 is ONLY for windows 7 users):
Mouse not working after hibernation! | Windows 7 Themes
2. Note: You will need to access your BIOS (Binary Operating System) for this step. If you are unfamiliar with working in the BIOS, please take caution before taking this step and perhaps enlist the assistance of an IT-professional.
Check your BIOS settings for the following (some may not apply). Some may be under ACPI advanced settings.
a) S3 stand by type is allowed if you have standby enabled
b) USB speed is at Full Speed (12 MBPS)
c) USB devices are allowed to wake the computer from standby
d) Legacy USB support is enabled
3. Visit the website of your motherboard or computer manufacturer (if you have a brand-name system) and search for the latest:
a) Motherboard Chipset drivers
b) BIOS version - make sure you have the latest stable release from the manufacturer
Please advise if these steps help to resolve the issue.
Regards,
Mike S
SteelSeries Support
Feb-23 2011 14:09
Kyle ONeil
Did all these steps. Still doesn't work. Please figure something out as this shit has already cost me two shipping fees, and 3 weeks worth of bullshit.
Feb-24 2011 15:19
Mike S
SteelSeries
Hey Kyle,
Please send the following information so that we may further assist in your case:
[1] DirectX Diagnostics
- click START => RUN (Vista users: Start Menu -> All Programs -> Accessories -> Run)
- Type dxdiag and click OK
- You will see a green status bar on the bottom left corner. Let it disappear
- Click SAVE ALL INFORMATION
- Save it to your hard drive
[2] Screen shot of your Device Manger:
1) Right click on "My Computer" and choose "Properties"
2) Click on the "Hardware" tab
3) Click on the "Device Manager"
4) Click on the "+" sign beside "Human Interface Devices"
5) Click on the "+" sign beside "Keyboard"
6) Click on the "+" sign beside "Universal Serial Bus Controller"
7) Click on the "+" sign beside "System Devices"
8) Hold down the "Alt" key and press on the "Print Screen" key
9) Go to Start->Programs->Accessories and click on Paint to open the Paint application
10) Right click on the white space of the Paint application and choose "Paste"
11) Save it to a folder or your Desktop
12) Log back on to our online support and attach the image file that you save
[3] Screenshot of any errors/messages.
Attach files to this ticket with other information in reply. Thanks for your patience and effort!
Regards,
Mike S
SteelSeries Support
Feb-24 2011 15:42
Kyle ONeil
Here is both files. I also wanted to let you know that I am a computer tech so I understand all of this and have checked everything I can think of.
Devices-Rumble-PC.png (quick view)
Feb-24 2011 16:16
Kyle ONeil
Here is the DXdiag 64bit
DxDiag-RumblePC.txt
Feb-24 2011 16:17
Kyle ONeil
Still no ****ing help? I hope each and every one of you ****ing ****s dies in a fire.
Mar-02 2011 21:56
John W
SteelSeries
I am impervious to fire.
Mar-08 2011 14:23
Mike S
SteelSeries
Kyle,
Please follow the steps in the article here:
Permanently Turn Off and Disable 64-bit (x64) Windows Vista Forced Driver Signature Signing with ReadyDriver Plus » Tip and Trick
Best Regards,
Mike S
SteelSeries Support
Mar-08 2011 14:36
Kyle ONeil
@Jown W
Yeah I hope the BBB etc. thinks so also. I am amazed at this companies customer support. Never again I guess.
Mar-08 2011 15:36
Kyle ONeil
Even if you had come back with "we have no idea" your customers would be happy. Not even responding just makes you seem Chinese and/or working out of a cardboard box.
Mar-08 2011 15:37
Kyle ONeil
BTW, I had already fixed this issue...But not with some shitty program.
1. Start --->> Run ---> GPEdit.msc
2. Enable and Ignore Code signing for drivers policy under User Configuration --->>
Administrative Templates ---->> System ---->> Driver Installation --->> Code signing for drivers
Set to enable but ignore.
Please get LEGIT Windows 7 Driver Signature tho, I think you having the windows sticker on your box is complete bullshit, as your drivers are crap....as I stated from day 1 or 2. Can you get sued for this? You are obviously not certified for Windows Vista and 7 if the drivers are not signed.
Mar-08 2011 16:08
Kyle ONeil
AND....it stopped working....again...randomly....
What is the deal? It seems to work for a few hours then stops.
Any other ideas people?
Mar-08 2011 17:40
Kyle ONeil
AND the keyboard stopped working without windows restarting, so this is how I can determine that this wasn't the problem.
Mar-08 2011 17:44
Kyle ONeil
Update....Restart computer and spacebar works now...for now...will post again after a night of gaming!
Mar-08 2011 19:12
Kyle ONeil
OK I have narrowed it down a little bit guys. Computer restarts etc etc don't bug it. but when i load a game the spacebar stops working until i restart i think.
Mar-08 2011 23:42
Kyle ONeil
Anything guys? Don't make me start with the fire again ha ^.^
Mar-11 2011 17:35
Kyle ONeil
OK, so now today the keyboard is totally freaking the f out. I'm playing a game and it will autowalk by itself...and I cannot stop it. It will also type by itself all WWWWWW or other characters. Spacebar again stops working after a while and a restart fixes it....for a while. ANY ideas? This is getting out of hand...
Mar-13 2011 17:41
Kyle ONeil
Hello? My keyboard is out of warranty on newegg.com I need my money back or a solution that works.
Mar-15 2011 16:55
Kyle ONeil
Still nothing guys?
Mar-16 2011 18:00
Kyle ONeil
Here is the problem...you have SHIT for drivers.
https://www.sevenforums.com/crashes-d...ze-lockup.html
Mar-17 2011 01:27
John W
SteelSeries
Tickets #16278, #16277, #16276, #16275 were closed and merged into this ticket.
Mar-18 2011 16:40
John W
SteelSeries
You SPAMMed our system and your ticket was automatically put in the suspended tickets list.
Would you like to exchange for another product? I don't see anything coming from these interactions and I think the hostility is unprofessional.
Please reply and let Mike know and I will allow him to handle the return/exchange process.
Thank you.
John
Mar-18 2011 16:42
Kyle ONeil
I want a working keyboard. The one I purchased. You mean to tell me you are selling these keyboards KNOWING they do not work properly? And your "warranty" can be throw out the window if you offer me sub-par products you happen to have in stock? I want this keyboard, and I want it working correctly. OR my money completely refunded. How hard is it to be a honest company? I don't want your stupid mouse, or headset. Newegg will not replace the product because it has been out of the 30 days because I'VE SPENT IT WAITING FOR YOU TO SUPPORT ME WITH A SOLUTION. Please help. And the fire comment was not hostility. It was a troll.
Mar-18 2011 16:54
Kyle ONeil
And another thing, WHY do you wait till the END of your workday EVERY time to respond to support tickets? Why don't you give me a call? ***** or ****** and we will discuss this properly and professionally.
Mar-18 2011 16:56