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BSOD - Windows 7 Home Premium - BCCode a
I've been trying to fix this laptop. It's been blue screening for a while when it leaves sleep mode with a 1e error. I've also gotten Invalid Work Queue Item (00000096) blue screen. On a different user name I'm getting an IRQxxx message, didn't get it written down, each time I log in.
The latest is the following. Microsoft's "search for a fix" keeps giving me a Windows loader update KB article but then says I've already got the update installed.
The system is an HP Pavilion dv6-3225dx, Windows 7 Home Premium 64 bit, original OEM install, purchased last April. Core i3 processor, 4GB memory, 500GB disk. Windows Update says everything is up to date. I'm checking if the drivers are up to date, starting with third party, but that will take a while.
The last message from Windows gives the following blue screen. Since the number and frequency of problems is increasing I'd appreciate any help possible. System information attached per the posting instructions.
Thanks in advance for any suggestions.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 00000000000000DC
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002EC8AB5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\011712-112570-01.dmp
C:\Users\kat\AppData\Local\Temp\WER-234859-0.sysdata.xml