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Windows 7: Dell laptop, Bluescreen problem

09 Jun 2012   #1

windows 7 home basic 64 bit
Dell laptop, Bluescreen problem

My newly bought dell laptop has started showing the bluescreen problem recently.
It just doesnt restart easily, gets hanged...

I have uploaded the minidump folder after zipping it as required...

Please let me know, what is causing these unexpected BSOD crashes..

windows 7 64bit home basic
inspiron N5110

My System SpecsSystem Spec
09 Jun 2012   #2

Windows 7 Home Premium 64 Bit

Crashes are USB related. The following may be relevant 3rd party drivers to that regard. Try to find any updates for them.

fffff880`02620000 fffff880`02634000 btmaux btmaux.sys Thu Oct 14 09:31:34 2010 (4CB72256)
fffff880`01400000 fffff880`01449000 btmhsf btmhsf.sys Tue Oct 19 08:04:48 2010 (4CBDA580)
fffff880`06276000 fffff880`0628b000 iBtFltCoex iBtFltCoex.sys Thu Nov 4 04:31:43 2010 (4CD28B8F)
fffff880`060d9000 fffff880`0610a000 nusb3xhc nusb3xhc.sys Thu Dec 9 21:50:35 2010 (4D01B19B)
fffff880`06313000 fffff880`0632c000 nusb3hub nusb3hub.sys Thu Dec 9 21:50:35 2010 (4D01B19B)

  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
09 Jun 2012   #3

windows 7 home basic 64 bit

Implemented the general USB fix..

i'll mark the thread as solved if my laptop doesn't create any problem in the next 24 hours...
My System SpecsSystem Spec

09 Jun 2012   #4

Windows 7 Home Premium 64 Bit

You're welcome. Best of luck!
My System SpecsSystem Spec
11 Jun 2012   #5


Quote   Quote: Originally Posted by sngind View Post
Implemented the general USB fix..

That assumed the problem is in software. Better computer manufacturers also provide comprehensive hardware diagnostics to find and quickly identify any hardware defects. All computer manufacturers have them. Only more responsible manufacturers provide them - for free. Your's is one of those more responsible manufacturers.

The diagnostics are on the hard drive, provided with a CD, and found on the web site. Use the Service Tag number to find more information unique to your particular machine.

Boot Windows or boot the diagnostics. Hardware problems are best solved without Windows loaded. Because Windows works around and tries to avoid problems. Some information on how to do this:

Even if your problem is solved, still run those diagnostics. Learn what a good computer does. So that any future problems are solved without angst.
My System SpecsSystem Spec
05 Jul 2017   #6

Windows 7 Ultimate x64

Blue Screen happened to me on my dell laptop frequently. I ran a system diagnostics and found the memory has some problems. Please check if you have some issues with your memory or any other hardware. I replaced the memory and the problem is solved, I explained more on my blog, Are you getting blue screen often on your Dell laptop? Solutions
My System SpecsSystem Spec
05 Jul 2017   #7


Long before PCs existed, better manufacturers always provided comprehensive hardware diagnostics for free. No better way will identify and solve hardware problems. All manufacturers have these comprehensive diagnostics. Only a few manufacturers (ie Dell) provide them - for free.

Many computer techs have little technical knowledge beyond programming knowledge. Today, most have never seen diagnostics - do not even know what these are.

Heat is another diagnostic tool. Comprehensive diagnostics executed in a 70 degree room may find failures. Then diagnostics are executed in a 100 degree F room. Defective hardware is discovered. A defect that may become worse with age - start creating failures in a 70 degree room.

Unfortunately, many see failure when a room is hot. Then blame heat (not defective hardware) for that failure. Many do not learn that defective hardware can still work just fine in a 70 degree room. Eventually that defect will become so bad to cause BSOD and other Windows failure messages in a 70 degree room.

Best test of a new computer (before its warranty expires) is to execute comprehensive hardware diagnostics also in a 100 degree F room. Long before a computer causes serious failures and data loss, execute comprehensive hardware diagnostics - especially in a warmest room.
My System SpecsSystem Spec

 Dell laptop, Bluescreen problem

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