BSOD coming out of sleep 0x0000003b

addiosamigo · Sep 24, 2012

I've brought a brand new Samsung NP700Z3C and when I put it to sleep, (Samsungs sleep hybrid mode) it crashes, not all the time but definitely if left for more than a few hours.

the first crash came up with 0x0000003b bug error (USBPORT.SYS) and the 2nd time it came up with 0x1000007e (ntoskrnl.exe)

I've updated all the drivers I know possible, and not sure what to do next.

I guess I could solve my problems by not letting my laptop sleep but its a pretty cool feature which I would like to use.

I have included the debugging info you require.

Thanks in advance.

koolkat77 · Sep 25, 2012

Software concerns:

Code:

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\Norton PC Checkup	Public:Start Menu\Programs\Norton PC Checkup	Public
Start Menu\Programs\Driver Detective	Public:Start Menu\Programs\Driver Detective	Public

What are things like Driver Detective and Norton PC check up doing on your computer?
Suggest you to get rid of them right away! (I see you have revo uninstaller installed,
try uninstalling those two programs with revo uninstaller)

Please uninstall AVG (it contributes in BSoDs). Download and install MSE.
Run a full scan once updated:
:ar: Microsoft Security Essentials - Free Antivirus for Windows

For additional security, go with the free version of Malware Bytes:
:ar: Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer (Run a full scan with this as well)

Run the system file checker to repair any damaged files within windows:
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run disk check to make sure your hard drive is healthy:
:ar: http://www.sevenforums.com/tutorials/433-disk-check.html

Additional suggestion:

Run memtest on all your ram sticks individually for 8 passes (overnight preferable)
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Seeing driver detective on your PC I suspect of virus/malwares on your hard drive
so run a full scan Windows Defender Offline and remove all it finds:
:ar: http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

For the USB BSoD... Go through:
:ar: http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION Usual causes: System service, Device driver, graphics driver, memory

STOP 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M Usual causes: --

Let us know how it goes

addiosamigo · Sep 25, 2012

OK thanks for all this I will try and report back.

so its probably a driver issue then?

I thought driver detective was a good tool? I read about it either here or tech guys forum. I remember a really good website that dealt with drivers, do you have any recommendations?

I like AVG, is it really that bad?

thanks

koolkat77 · Sep 25, 2012

Its not bad, but it doesn't suit some systems.
Will be waiting for your next post.

addiosamigo · Sep 25, 2012

koolkat77 said:
Its not bad, but it doesn't suit some systems.
Will be waiting for your next post.

what website do you recommend to get updated drivers?

koolkat77 · Sep 25, 2012

Manufacturers website. If you're not sure of the exact address, you can google it up.
That's what I do

addiosamigo · Sep 25, 2012

koolkat77 said:
Manufacturers website. If you're not sure of the exact address, you can google it up.
That's what I do

Ok Thanks, I'll report back

koolkat77 · Sep 25, 2012

Sure. Take your time

addiosamigo · Sep 25, 2012

Ok, I uninstalled Driver Detective, AVG and Norton PC checkup and installed Microsoft Security Essentials.

I ran a check and it was fine, I ran system file checker and that was fine, I will try disk scan and the memtest and report back.

One thing I did notice while looking through my drivers list is my graphics driver needed updating so I did this.

thanks

koolkat77 · Sep 25, 2012

You're welcome.

Let us know if you have more blue screens.

addiosamigo · Sep 27, 2012

I'm still getting bluescreens, this morning when coming out of hibernation it was ok for a couple of minutes then it blue screened!, attached is a screenshot. if you require any more logs let me know.

thanks

koolkat77 · Sep 27, 2012

Need the dump not image

addiosamigo · Sep 27, 2012

ok no problem.

attached is the dump from this morning:

thanks

koolkat77 · Sep 27, 2012

Hmm, it shows Direct X as the problem.
Try this Diagnosing basic problems with DirectX and report back.

Guess we'll have to enable driver verifier.

addiosamigo · Sep 27, 2012

dxdiag is showing only one graphics driver, when I have two; the intergrated HD 4000 and the GT 630M.

whats driver verifier? how do I enable that?

thanks

koolkat77 · Sep 27, 2012

Driver Verifier

Verifier puts extreme stress on the drivers, bad ones will cause BSOD. If we change all those drivers we hope for no more BSODs, If you get no BSODs, then its not a driver and we look to hardware. With verifier on your computer may be a little laggy, but actually..its just doing its work.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Information
Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

Capt.Jack Sparrow said:
Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior.

Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

addiosamigo · Sep 27, 2012

koolkat77 said:
Driver Verifier

Verifier puts extreme stress on the drivers, bad ones will cause BSOD. If we change all those drivers we hope for no more BSODs, If you get no BSODs, then its not a driver and we look to hardware. With verifier on your computer may be a little laggy, but actually..its just doing its work.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Information
Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

Capt.Jack Sparrow said:

Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior.

Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Click to expand...

OK, done that now I just have to restart!

is there logs that are created to see which driver is causing the issue if any?

koolkat77 · Sep 27, 2012

Yes..if there are bad drivers it will force those to BSoD. When it does BSoD, just upload the dumps like you've been doing all this while.

Verifier needs to be enabled for 36 hours.

addiosamigo · Sep 27, 2012

Ok thanks!

addiosamigo · Sep 27, 2012

Ok, I ran memtest for around 5 hours to see if it was a memory problem, no errors detected, I may try throughout the day tommorow.

anyway, when I restarted after memtest it loaded into windows, the sound was all distorted then bluescreen, this happened twice, I had to run safe mode and disable driver verifier to load up windows without problems.

I have attached the dumps from these crashes. the driver that it said crashed the pc was not the one reported in the dumps, weird!

thanks

BSOD coming out of sleep 0x0000003b

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