new to win7 : random BSOD events / sf zip attached

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  1. Posts : 36
    windows 7 ultimate N 64 bit service pack 1
    Thread Starter
       #21

    ideas anyone...?


    Thanks,

    K
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #22

    Hi,

    I'll have more of a look this evening when I get home.

    Regards,
    Golden
      My Computer


  3. Posts : 36
    windows 7 ultimate N 64 bit service pack 1
    Thread Starter
       #23

    Looking forward to it, thanks Golden!

    K
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #24

    Code:
    3: kd> !thread
    GetPointerFromAddress: unable to read from fffff80003cc9000
    THREAD fffffa800cea1060  Cid 1198.06f0  Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 3
    Not impersonating
    GetUlongFromAddress: unable to read from fffff80003c08ba4
    Owning Process            fffffa8010b001c0       Image:         chrome.exe
    Attached Process          N/A            Image:         N/A
    fffff78000000000: Unable to get shared data
    Wait Start TickCount      8720206      
    Context Switch Count      70             
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    UserTime                  00:00:00.000
    KernelTime                00:00:00.000
    Win32 Start Address 0x00000000689e29e5
    Stack Init fffff88007dfac70 Current fffff88007dfa3a0
    Base fffff88007dfb000 Limit fffff88007df5000 Call 0
    
    3: kd> dps fffff88007df5000 fffff88007dfb000
    fffff880`07df5000  ????????`????????
    fffff880`07df5008  ????????`????????
    fffff880`07df5010  ????????`????????
    fffff880`07df5018  ????????`????????
    fffff880`07df5020  ????????`????????
    fffff880`07df5028  ????????`????????
    fffff880`07df5030  ????????`????????
    Sorry, but I'm having difficulty finding the cause.

    Please turn on driver verifier to stress the drivers:

    Driver Verifier - Enable and Disable

    This will cause your PC to run sluggishly and hopefully we will get another BSOD (but this time with more information about the drivers). When that happens, upload the new BSOD files again please.
      My Computer


  5. Posts : 36
    windows 7 ultimate N 64 bit service pack 1
    Thread Starter
       #25

    Alright,


    On to the next test, not sure if I can get that done today since I have to leave town on business (I'll be out for about a week!).

    One other thing I have going is that Shockwave crashes sporadically in Google Chrome and Chrome will give me a "Google Chrome crashed" message AFTER I close the last browser window.

    Again: these happen infrequently and I'm not sure if that leads to a BSOD on occasion.

    Thanks again Golden, I'll post again when I have some results, thanks a bunch!

    K
      My Computer


  6. Posts : 36
    windows 7 ultimate N 64 bit service pack 1
    Thread Starter
       #26

    here we go


    got another blue screen, different message this time, anyone?

    this happened while running driver verifier which ic still running I presume...?
      My Computer


  7. Posts : 36
    windows 7 ultimate N 64 bit service pack 1
    Thread Starter
       #27

    another one....


    This one, as well as the previous one, happened while running "driver verifier" AND...happened the instant I closed the last browser window. Browser is Google Chrome.

    Maybe someone cam help...?
      My Computer


  8. Posts : 4,161
    Windows 7 Pro-x64
       #28

    Chrome was trying to free memory in the page that the display driver may have been using or corrupted. Look for Nvidia driver updates as well as Chrome.

    Code:
     
    2: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`1103b000 fffff880`11d2f000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Tue Oct 02 13:21:13 2012 (506B3099)
        CheckSum:         00CD4613
        ImageSize:        00CF4000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    2: kd> !process
    GetPointerFromAddress: unable to read from fffff80003cc7000
    PROCESS fffffa800f934b30
        SessionId: none  Cid: 0e14    Peb: 7efdf000  ParentCid: 0410
        DirBase: 3c31dd000  ObjectTable: fffff8a002017af0  HandleCount: <Data Not Accessible>
        Image: chrome.exe
        VadRoot fffffa800e4e7010 Vads 415 Clone 0 Private 16125. Modified 9918442. Locked 3390.
        DeviceMap fffff8a0010ac360
        Token                             fffff8a001fa3060
        ReadMemory error: Cannot get nt!KeMaximumIncrement value.
      My Computer


  9. Posts : 36
    windows 7 ultimate N 64 bit service pack 1
    Thread Starter
       #29

    Thanks, will give that a go and post with updates!

    K
      My Computer


  10. Posts : 36
    windows 7 ultimate N 64 bit service pack 1
    Thread Starter
       #30

    Installed Nvidia 310.90, Chrome claims it is "latest version" and "up to date", we shall see...!

    btw: installed Nvidia custom/clean install, fwiw...!
      My Computer


 
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