Solved BSOD on start up, atikmdag.sys, dxgkrnl.sys, dxgmms1.sys

Darknessz · Apr 14, 2013

When starting up the computer for the first time each day i get a BSOD. I reset, then it is fine until i shutdown and comeback the next day or so and turn it back on.

Have attached rar folder with data from SF Diagnostics Tool

Any feedback on the matter would be greatly appreciated,
-Darknessz

x BlueRobot · Apr 14, 2013

Code:

[COLOR="red"]BugCheck A0000001[/COLOR], {5, 0, 0, 0}

Probably caused by : [COLOR="Red"]atikmdag.sys[/COLOR] ( atikmdag+2311c )

Code:

Usual causes:  Device driver

There seems to be some issues with the PCI drivers, or the device which is using it.

Code:

1: kd> [COLOR="SeaGreen"]lmvm atikmdag[/COLOR]
start             end                 module name
fffff880`0809b000 fffff880`08bb1000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR="Red"]Wed Dec 19 20:38:55 2012[/COLOR] (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

AMD Driver Autodetect

Download Driver
Start rb: Type: Device Manager
Expand Display Adapters
Right-Click Driver Name, Uninstall
Reboot
Run Driver Sweeper
Reboot
Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Code:

1: kd> [COLOR="SeaGreen"]lmvm intelppm[/COLOR]
start             end                 module name
fffff880`07278000 fffff880`0728e000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        [COLOR="red"]Tue Jul 14 00:19:25 2009[/COLOR] (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Intel® Driver Update Utility

Your Intel chipset driver may be causing some problems, please check for any updates.

Remove:

Code:

Start Menu\Programs\DAEMON Tools Lite

Arc said:
Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.

Click this button only:

If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Daemon Tools uses a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove this program, and use Windows own in-built features or ImgBurn.

Install and perform full scans with:

Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

There's seems to be a issue with some of the USB drivers, follow these steps:

Start rb:
Type: Device Manager
Expand USB Controllers
Uninstall driver (for every listed device)
Reboot

The drivers should now be automatically reconfigured by Windows upon reboot.

If you are using any USB devices, then remove these from the USB ports (leave keyboard and mouse), and then update all the devices with the latest drivers, including the mouse and keyboard if applicable.

Turn off USB Suspension:

http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Darknessz · Apr 15, 2013

Thank you for your quick response

I've just started the first step, uninstalled amd driver, rebooted, ran sweeper, rebooted, then when i ran the amd driver autodect, it is saying i have up to date drivers.

i have a attached a screenshot of the device manager, am i meant to tick the box where it say delete?

Thanks again,
-Darknessz

Darknessz · Apr 15, 2013

Nvm the above i got it working

x BlueRobot · Apr 15, 2013

Good, have you managed to complete any of the other steps?

Darknessz · Apr 16, 2013

Yep, pretty much all of them except uninstallin usb drivers. got half way down the list and mouse / keyboard stopped working so gotta figure out what one they're pluged into and leave them to last i guess.
I also have to do the scans still, which im doing right now.

x BlueRobot · Apr 16, 2013

With the keyboard and mouse, when you plug them into a USB port which hasn't been used, then usually you will get the "Installing new drivers" balloon appear in the notification area.

Post your results here afterwards.

Darknessz · Apr 16, 2013

Scans came back clean
uninstalled all usb drivers and turned off suspension.
Everything seems to working fine

Thanks for the help!

x BlueRobot · Apr 16, 2013

Glad to help

Darknessz · Apr 17, 2013

Got another blue screen today
ran SF diagnostic again

x BlueRobot · Apr 18, 2013

Code:

[COLOR="Red"]BugCheck 119[/COLOR], {1, 10a95, 10d75, 10d74}

*** WARNING: Unable to verify timestamp for [COLOR="red"]atikmpag.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )

Code:

Usual causes:  Video driver/sub-system

Code:

1: kd> [COLOR="SeaGreen"]lmvm atikmpag[/COLOR]
start             end                 module name
fffff880`04548000 fffff880`045d5000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR="red"]Wed Dec 19 19:32:55 2012[/COLOR] (50D21667)
    CheckSum:         00095A98
    ImageSize:        0008D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

http://www.sevenforums.com/tutorials/160729-nvidia-amd-video-card-test-occt.html

Warning

Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Information

Use a program such as CoreTemp, to monitor your temperatures

Code:

1: kd>[COLOR="seagreen"] lmvm intelppm[/COLOR]
start             end                 module name
fffff880`044ff000 fffff880`04515000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        [COLOR="Red"]Tue Jul 14 00:19:25 2009[/COLOR] (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel chipset driver seems to be outdated and causing some issues, update it from here:

Intel® Driver Update Utility

Scan for any missing, modified or corrupted protected Windows files with:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Darknessz · Apr 18, 2013

Thanks again, im about to run the stress test
Intel Driver update utility says im up to date.
would you recomend installing chipset manually from Gigabyte website?

Darknessz · Apr 18, 2013

Ran a sfc/verifyonly in cmd promt.
''Beginning verification phase of system scan.''
''Verification 100% complete.''

''Windows Resource Protection did not find any integrity violations.''
is this suffiecent enough results or should i do the sfc/scannow

x BlueRobot · Apr 18, 2013

Try updating from the motherboard website, they may have a newer drivers, and okay the results seem good.

Remember to post the screenshots of the OCCT tests here.

Darknessz · Apr 19, 2013

I've also re-intalled chip set driver from the board website. looks like it was same version as what i was using anyway
Heres the graphs for the GPU:Occt test

Darknessz · Apr 19, 2013

had another blue screen as i logged in. would you like the dump report for that one too?

x BlueRobot · Apr 19, 2013

Yes please upload the dump using the same tool, and your voltages don't look too good, especially the 12V rail, it's very low.

What is the brand of your PSU?

Can you check within the BIOS and then post the voltage setting for 3.3V, 5V and then 12V.

Darknessz · Apr 20, 2013

my PSU is a THORTECH THUNDERBOLT 850W 80PLUS GOLD MODULAR PSU

Darknessz · Apr 20, 2013

went into bios and check on the voltages
3.3v - 3.360v
5v - 5.134v
12v - 12.365v
Vcore - 1.268v
DDR15v - 1.536v

x BlueRobot · Apr 20, 2013

Code:

[COLOR="Red"]BugCheck 119[/COLOR], {[COLOR="Blue"]1[/COLOR], 2e18, 30c8, 30c7}

*** WARNING: Unable to verify timestamp for [COLOR="red"]atikmpag.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )

Code:

1: kd>[COLOR="SeaGreen"] lmvm atikmpag[/COLOR]
start             end                 module name
fffff880`04518000 fffff880`045a5000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR="red"]Wed Dec 19 19:32:55 2012[/COLOR] (50D21667)
    CheckSum:         00095A98
    ImageSize:        0008D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

From information I've gathered, Stop 0x119 seems to more likely driver-related, since what has happened is that the GPU (Video Card) was given Direct Memory Access with a Fence ID, once the GPU has finished doing it's tasks with the memory, then the graphics driver notifies Direct X with another Fence ID obtained after finishing with the DMA process, Direct X compares the two Fence IDs and seeing they don't seem familiar, creating a BSOD believing that the GPU was given illegal access to the memory.

Try updating to the latest WHQL driver which has been tested for stability and performance by Microsoft, enter the details of your graphics card manually, and then install the driver package.

If it doesn't seem to make any difference, then roll back to an older driver.

Solved BSOD on start up, atikmdag.sys, dxgkrnl.sys, dxgmms1.sys

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