Solved BSOD every time connect USB storage device to Windows 7 PC

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CoachG

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I have a Dell Studio XPS 8000 running Windows 7 Home Premium 64 bit. In March the PC started to BSOD every time a USB storage device was connected to it. Other USB devices like mouse or keyboard did not cause this problem. It happens with two different external hard drives and 7 different USB flash drives regardless of which USB port is used.

I tried to do a restore but the we only had two restore points, both after we started having this problem.

We have backed up all our data to another PC via network connection, before reinstalling Windows I thought perhaps someone on this forum would have some suggestions. I already went through the tutorial and tried the uninstalling the grayed out USB devices, four times with no change.

I have downloaded and run the SF utility as described, results are zipped up in the attached.

I also include a photo of the BSOD.

thanks
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64 SP1 Build 76012.8 Ghtz Intel Core i7 8608184 MgbNVIDIA GeForce GTS 240
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium x64 SP1 Build 7601
CPU
2.8 Ghtz Intel Core i7 860
Motherboard
Dell 0X231R A00 133 Mhtz bus clock
Memory
8184 Mgb
Graphics Card(s)
NVIDIA GeForce GTS 240
Hard Drives
984 Gb HD with 653GB free space
Antivirus
Norton AntiVirus Ver 6.4.1.14, Norton 360, Ad-Aware
Browser
Internet Explorer
EDIT: From your Crash Dumps, it appears that the failing modules are SALVADOR.SYS, SPFDBUSI.SYS and Sahara.sys . It appears that all the modules are parts of Safend Data Protection Agent™ by Safend Ltd.

I would suggest you uninstall this program.

Let us know the results.
_____________________________________________________________________________________________
BSOD ANALYSIS:

Code: 
fffff880`03562268  fffff880`0116dd00Unable to load image \SystemRoot\system32\drivers\SALVADOR.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SALVADOR.SYS
*** ERROR: Module load completed but symbols could not be loaded for SALVADOR.SYS
 SALVADOR+0x3d00
-----------------------------------------------------------------------------------------
fffff880`03561cb0  fffff880`01a67bb3Unable to load image \SystemRoot\system32\DRIVERS\SPFDBUSI.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SPFDBUSI.SYS
*** ERROR: Module load completed but symbols could not be loaded for SPFDBUSI.SYS
 SPFDBUSI+0xbbb3
---------------------------------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc0000005, fffff8800114e135, fffff880035625a8, fffff88003561e00}

Probably caused by : Sahara.sys ( Sahara+24135 )

Followup: MachineOwner
----------------------------------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc0000005, fffff88000c24135, fffff880035775a8, fffff88003576e00}

*** WARNING: Unable to verify timestamp for SPFDBUSI.SYS
*** ERROR: Module load completed but symbols could not be loaded for SPFDBUSI.SYS
Probably caused by : Sahara.sys ( Sahara+24135 )

Followup: MachineOwner
---------
 
Last edited:

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Thanks

Well I did not have a program Safe End but it is a utility that my employer uses to ensure data on removable storage devices is encrypted. I did find and remove the files identified in the scanner and so far so good. Funny that I have used that same flash drive with other PCs and never had an issue. Go figure...

Saved me big bucks, Dell and another tech wanted $$$ to reinstall Windows. Glad I found this forum. :D
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64 SP1 Build 76012.8 Ghtz Intel Core i7 8608184 MgbNVIDIA GeForce GTS 240
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium x64 SP1 Build 7601
CPU
2.8 Ghtz Intel Core i7 860
Motherboard
Dell 0X231R A00 133 Mhtz bus clock
Memory
8184 Mgb
Graphics Card(s)
NVIDIA GeForce GTS 240
Hard Drives
984 Gb HD with 653GB free space
Antivirus
Norton AntiVirus Ver 6.4.1.14, Norton 360, Ad-Aware
Browser
Internet Explorer
That's good :)

For any further issue, let us know :)
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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